Weglot: AI Translation & SEO
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20 bucks a month for that is pure scam. The app is full of bugs, it changes things you already corrected, the glossary isn't working properly. I've spent a lot of time of my translation due to this bad app and I'm not even done. And, there are also some pages that are only partly translated. This is such a useless mess!
Hello, As a reputable company with over 50k users, we place zero interest in trying to scam any of our users. We would be happy to help you out as I see you had not reached out to support concerning any of your issues. To date, we do not have any bugs present, Weglot does not change things you have corrected so I would be happy to explain how it works. We do have to mention that writing us messages like: "tell the sales b*** that wrote me on Facebook about my review that she'd better go to hell!" is not constructive at all for us to help you. We just want other users to see that although we wished to help you, you continued to insult us. Best of luck and we hope everything works out for you.
Very bad experience and many problems from weglot app. Very disappointed. It's many other good multilingual apps you can use.
I come to express my total dissatisfaction with this application. If I had known it was so bad, I would never have chosen this application to translate my 2 websites... Wegolt problems that are only noticeable after some time dealing with the application... Weglot is a program in which its cost is per word count, and its cost is based on the number of words translated. 1 - I found that the weglot program translate languages that I didn't hire on my plan... and the number of words translated increases, so they want me to upgrade the plan I have, where I already pay €100 per month, which is already a very high price, for the performance of the program... 2 - I verified that it repeats the translations in the contracted languages, which increases the number of translated words. I have already eliminated these translations repeated by the program several times, but the program continues to make new repeated translations which increases the number of words translated and they want me to upgrade to the more expensive plan... 3- I have already corrected the program's automatic translations countless times, for manual translations, it took many hours of work doing manual translations, but after some time the program run and does a new automatic translation and what I did previously becomes automatic and wrong again, to many hours of work wasted... 4- The Visual Editor which allows you to do manual translations directly on the website does not work, I reported this situation 1 month ago and it is still unresolved... Conclusion: Very expensive program and full of problems, I do not recommend it... My Stores: https://cowboybootseurope.com https://cowboybootsportugal.pt
I have been using this app for a while and now I will be uninstalling it. It basically doesn't work well and it translates only partially. It also adds strange characters to the translation lists, increasing your word count so that you have to upgrade to a bigger plan. Customer support doesn't respond to any support requests. UPDATE: I have received an email from Karina which blames me for not being happy with the app and leaving a bad review. She says, and I quote, "I wanted to know why you did not contact us directly and instead left this review?" So there is nothing wrong with the app and I have to be happy with it. Also, she chases me only 6 hours later saying "I wanted to follow up on the below message and see if you remove the review." Karina, I had contacted you twice through the webchat on the app, that's why. Your approach to feedback has been really terrible.
We are sorry you feel this way but asking you to contact us if you are having issues is not in any way blaming you. It is normal to ask a user to contact us if they do not understand certain aspects of how our app functions instead of leaving a negative review on issues that are actually fixable. So other users reading this understand that your issues were resolvable: Here is the answer to your statements: -We have responded to all your messages; the last one being in December. There were NO unanswered messages from our team. -The reason your site is not translating completely is that you are over the limit of your plan and not the app not functioning. -Can you give me an example of strange characters? Also, we do not have some mechanism that randomly adds characters to your site to scam you. We are a reputable company and wish to remain that way. We translate everything that is in your source code. We wish you the best in all your future endeavors.
attention quand vous enlevez l application il continu a prendre votre argent, de plus ca fonctionne juste pour la base de shopify
Even I have uninstall the app, the button (which is not functional anymore) still keep appearing on the website, don't know how to get rid of it!
We are sad to see a 1-star rating as we can easily help you remove the button or you can do it yourself with this doc: https://support.weglot.com/article/127-shopify-troubleshooting-deleted-weglot-app-but-weglot-button-remains-on-website We are just an email away if you need us!
Bad app. Bad support. Wanted to translate to Arabic with right to left layout The app messed up my website layout (for the translated language only) I contacted support asking them to correct these changes. Karina responded with a silly email telling me they cannot "redo a site" for me. I chose another app, had the same problem, but they resolved all issues for free! Weglot is a bad choice! Response: You should've handled this issue in a more professional manner rather than saying "redo a site for you". I never requested changes for my site. I was requesting your team to correct faults caused by the Right To Left (RTL) view. If you had a little more experience in RTL layout you would've understood what I meant. The other app understood the issue and worked with me and they resolved everything. I had the right to review and I posted what I believe. Weglot is a bad choice. Good luck to you too :) Response: I have no interest in fighting you as well. And I am not gearing nothing to hurt no one. I wrote what I think in a direct way. Again, I am not asking for any changes on my website. If I want to "redo" my website I would hire a developer for that. Not install a language app and ask its customer support team to redo it for me. The response didn't relate to my request and was inappropriate. I am installing your app to add Arabic. After I did, the layout changed to right-to-left. However, there were drastic mistakes in that change. Some elements changed other elements remained left-to-right. That is why I was very disappointed when you said "we cannot redo a site for you". I wish you the best of luck.
Update: Thanks again for your second response but if you wish to settle this matter, We recommend you email us back directly as it seems your responses are geared to hurt Weglot in a non-cordial way. We are here to just help out our wonderful users and have no interest in fighting with you :) Again, best of luck to you. We are so sorry to hear you believe our responses were silly but here at Weglot, we do not take any email from our more than 50k+ happy users as a joke. We know Weglot is not for everyone so we are happy you found a provider that works with your needs. We are here to provide all our users with the tools to make their site multilingual but like all apps, we have our limitations in the work we can do in making changes to their site. We like to let our numbers speak for themselves and with more than 600+ 5-stars reviews, Weglot is a great choice in support and multilingual needs :) Best of luck Mahmoud!
I used this for 8 months app and rarely spend the time to write a review. Here is what I found: 1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help 2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out. It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.
We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users. 1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature. 2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.
One of the mist dissatisfying apps ever used.. - Does not translate the right things entering - After asking for support, explaining in 5 mails, it still was unclear. - After finally get it on the right pages, it does translate horrible and miss out words everywhere, which makes you still have to manually do everything. - After deleting it, it still is on your webshop, charges you money for not using the app, and you manually have to go in your code and delete it.
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