Weglot ‑ Translate Your Store
Translate your store into multiple languages.
Rating
4.6
feedback
1,567
chart
#2,471
All reviews
Rating Breakdown
Review RSS Feed
June 25, 2021
Weglot Cons, found with my experience: - for 3 languages with url slug you need the advanced plan and the cost is $ 2,400 / year (higher price than the competition) - payment only by credit card, paypal or other services are not accepted - unmanageable language change customization (does not work on mobile, impossible to change the structure, but only part of the CSS can be changed) - dynamic content not translated correctly (if you have an infinite scroll it won't work for you) - really bad language rendering times - in the cost of translations they also charge the internal pages of shopify, such as cart, account, etc .. it seems that the locales used by shopify are not taken into consideration and recommend deleting them - completely wrong translations (API service mandatory and useless if it doesn't translate correctly) - unable to delete the css provided (the language switch stops working) - performance dropped from 60 points to 48 points after installing and configuring this app (very little optimization) - contents translated only and exclusively through ajax from the html code - to translate invoices or other things in the store you need to install external apps recommended by them which significantly increase the monthly costs
April 7, 2022
I have used Weglot for more than a year now, and I decide to switch a couple of weeks ago, because I realized that Weglot is stalling me more than doing any good. The app has many limitations. Weglot does NOT work on top of Shopify Languages, meaning it does not support the multi-language feature Shopify released back in Dec. 2019... So, lots of dynamic content of your store will not be translated and will remain in the default language, including product names and shipping methods that appear in the email notifications. Translations will fluctuate, and some terms will also go missing. Furthermore, their support team told me to use their dynamic translations tool, but it really does not work well. Weglot pricing method is also very expensive compared to other applications. I would advise anyone considering to sell in multiple languages to check out other applications, before rushing into using this app. You will find much better solutions for much better deals too.
March 5, 2021
They offered me a demo call to begin with and on the demo call i had some tecnical questions they coulnt answer. The lady said she is happy to schedule another call if i needed one. Once they signed me up to the trial they have not responded to my request for another call so i decided i want to remove their app
Feb. 26, 2021
Wayyyyyyy overpriced. They made an app to bank on you forgetting to cancel. Yearly plans only so they can hit you for more. Very disgusting model.
Feb. 19, 2021
We would give it negative stars if we could. Not only did it fail to translate all the words. But each time we went on the website, it would automatically translate words even though we switched it off. Furthermore they automatically switch off your translations without ANY WARNING. No emails, no notifications. This completely BOTCHED OUR LAUNCH. Very unprofessional and I would report them to Shopify if there was such an option. We lost around 100 visitors in few seconds because the website was in another language. Do not use this APP if you want something stable. @Weglot I would strongly recommend that you are more transparent with your users. If you had been we would have stuck around even with the bugs Edit: The response from Weglot is that we didn't contact support. When you are on launch day and the app screws up your translation and you lose 100 visitors because of language issues you don't contact support, you delete the app. Also the response from Weglot is untrue, we received no emails, no notifications and the upgrade page did not show billing plan for monthly.
Hello, We are sorry you had such a bad experience with Weglot but as we have mentioned in the email addressed to you: 1. You had 4 messages sent to you warning you you were at the end of your free trial 48 in advance. 2. You mentioned you couldn't pay yearly but if you look at your billing page, the option is there. 3. You were on a free trial. We specify this is for 10 days and after it changes to a free plan. This has nothing to do with the app's functionality. 4. Is there a reason you did not contact support if you had an issue? We are always here to help. 5. We are always transparent and happy to chat with our users if they have any questions. Happy to send you the screenshots of the emails again. Lastly, all users can see the monthly/yearly pricing choice if they head over to https://dashboard.weglot.com/billing/upgrade. Feel free to email us at [email protected] with any other questions /concerns. We wish you the best!
Dec. 13, 2020
I would have loved to rate it 5 stars but I have 2 problems with Weglot. First, is that it doesn't translate everything on my site no matter how much I tried to meddle with it. The second thing is, that I sent a couple of emails to support requesting help with the above problem I mentioned and I have never got even one response from support.
Sept. 29, 2020
20 bucks a month for that is pure scam. The app is full of bugs, it changes things you already corrected, the glossary isn't working properly. I've spent a lot of time of my translation due to this bad app and I'm not even done. And, there are also some pages that are only partly translated. This is such a useless mess!
Hello, As a reputable company with over 50k users, we place zero interest in trying to scam any of our users. We would be happy to help you out as I see you had not reached out to support concerning any of your issues. To date, we do not have any bugs present, Weglot does not change things you have corrected so I would be happy to explain how it works. We do have to mention that writing us messages like: "tell the sales b*** that wrote me on Facebook about my review that she'd better go to hell!" is not constructive at all for us to help you. We just want other users to see that although we wished to help you, you continued to insult us. Best of luck and we hope everything works out for you.
July 2, 2020
Very bad experience and many problems from weglot app. Very disappointed. It's many other good multilingual apps you can use.
June 19, 2020
If you expect to do some ads in your website prepare to upgrade plan cause it has limit page views, thats lame. You pay for more page views or they gonna block their translated pages. Youve for free 5.000 visits which its basically nothing, already did 200 checking my own page translations errors
June 10, 2020
Let me start; these guys are thieves! We canceled, uninstalled, had support cancel, and they keep charging us over and over. My bank will not help. Instead, they want us to cancel the card when these thieves keep charging us. Be warned they are in it for the money and not the support. Also, the translation is mostly lazy and have to be redone by a professional. Every since BERT, Google knows what authentic translations look like.
June 7, 2020
We choose the app bace on so many positive reviews . In real is waisting time . Customer service exist they will answer you in week or so in the way you have to fix whatever the problem is
May 23, 2020
This app is full with bugs and horrible customer service, don't get me started about the amount of times I had to translate the same words.
I am so sorry for the trouble this has caused you but we do not outsource our support. You wrote us 4 messages on a Saturday. We state in the saved reply we are open Mon-Fri. We actually have faster support than most apps. Also: -We do not have any active bug -We do not have horrible customer service -If you had to translate a word various times, there is usually a reason behind it. Let me know if you need additional help.
May 18, 2020
The subscription method based on visits per month does not make sense and is practically blackmail (you reached too many users this month, upgrade your plan or I turn off translations till next month); definitely too expensive for what it does. Exception handling and SEO are very bad
April 6, 2020
The free trial is not a free trial. You download, you get charged for a month even after 1h of use when you discover that it doesn't work. Thank you Weglot for stealing me 22$.
Hi Thomas, We are sorry you feel this way but there is indeed a free trial so we are not sure what you are speaking of. You have 10 days free and then if you have less than 2k words, it remains free. If not, your translations are paused. You only wrote to us and said " I don't understand how it works" which we then answered offering help. You did not respond. So this is a situation where we can help you use the app and not a matter of it not working. ABOUT THE CHARGE: there is no way we can charge you unless you add your card on your own as the trial plan does not request a card. We didn't steal your money when you are then one who subscribed.
March 25, 2020
Hey Max thanks for reaching out I would not use your services even for free, your app is absolute dogshit and I'm glad I found an alternative as soon as I touched your buggy messy piece of shit software, this was the worst experience I've ever had in my life Please close your business. If I would care enough I would tell you the problems with your products, but pushing me to buy while your shit app doesn't even work and expecting me to pay for a piece of simple code that lol why can I only add 1 language? And it's not designed for humans it's designed for autistic people. I tried using your shit "visual editor" which is apparently the only option and it doesn't even work lol glad I didn't sign up for payment lol I actually wanted to, guys there are other great services stay away from this one. 0/10 would not use ever again even if it was the only product left on the whole freaking planet.
Weglot treats all our users with respect and does not stand for this type of abuse. As you never contacted us for help, there is no way for us to help you. As there are bigger issues at hand, we hope you and your loved ones are safe.
March 17, 2020
I have been using this app for a while and now I will be uninstalling it. It basically doesn't work well and it translates only partially. It also adds strange characters to the translation lists, increasing your word count so that you have to upgrade to a bigger plan. Customer support doesn't respond to any support requests. UPDATE: I have received an email from Karina which blames me for not being happy with the app and leaving a bad review. She says, and I quote, "I wanted to know why you did not contact us directly and instead left this review?" So there is nothing wrong with the app and I have to be happy with it. Also, she chases me only 6 hours later saying "I wanted to follow up on the below message and see if you remove the review." Karina, I had contacted you twice through the webchat on the app, that's why. Your approach to feedback has been really terrible.
We are sorry you feel this way but asking you to contact us if you are having issues is not in any way blaming you. It is normal to ask a user to contact us if they do not understand certain aspects of how our app functions instead of leaving a negative review on issues that are actually fixable. So other users reading this understand that your issues were resolvable: Here is the answer to your statements: -We have responded to all your messages; the last one being in December. There were NO unanswered messages from our team. -The reason your site is not translating completely is that you are over the limit of your plan and not the app not functioning. -Can you give me an example of strange characters? Also, we do not have some mechanism that randomly adds characters to your site to scam you. We are a reputable company and wish to remain that way. We translate everything that is in your source code. We wish you the best in all your future endeavors.
Feb. 27, 2020
attention quand vous enlevez l application il continu a prendre votre argent, de plus ca fonctionne juste pour la base de shopify
Feb. 19, 2020
The automatic translation tool and the support team are great, but guys you should really implement an update to be compliant to the new native-url release of Shopify in December 2019. The plug in as it is doesn't enable any SEO optimization of URLs and this is really disadvantageous for us. After asking many times when they will adapt to the new URL feature, they couldn't give us a clear anwer... What a pity!
Feb. 11, 2020
First it says it's free up to 2000 words. And now you guys want to get payed for the app. Such a scam!
Hi Weartful, We wish you would have contacted support so we could have let you know that after your trial, you are automatically put on the free plan. We are definitely not a scam :(
Feb. 5, 2020
The translations are probably fine, but be very careful with installing this app. After installing I expected the standard Shopify app behaviour where the user is given a chance to study and configure and understand the app before promoting it to production. This was not the case for this app, as after installing it helpfully told me that the translations where now live on my store and some button was now appearing on the website. I tried to set the translations to private but it had no effect on the live store. I tried hiding the button but it had only options to select a corner for it to display. This app only has one setting: Live. So I did what I felt was the obvious thing when your store is unexpectedly injected with code you don't have control over: I immediately uninstalled the app. I figured that I'd just move on to the next candidate and that would be the end of it. However, the developer then asked me for my reasons for uninstalling, and when I gave them my reasons I was then helpfully lectured by a customer service rep on how my reasons were wrong and I clearly didn't understand how great their product is. I do have to thank them though, for inspiring me to leave a review. (I expect a developer response below explaining how everything I said was wrong, and that's fine.) (Edit: Yep, as expected.)
Hi Lulla Doll, We are so sorry you are having issues but we have previously let you know you can have Weglot on Private mode if you do not want to be live. The code injected is the same as any other app and is needed in order for the app to be functional. After reviewing your interaction with the support team, you were not lectured. Your final response to us was and I quote: "Not upset at all actually, and hadn't planned to answer at all but then Max asked for my feedback. I guess I was wrong as you have so helpfully explained to me. Many apologies for the bad feedback." We know Weglot is not for anyone and we have just tried to help you from the start. We wish you the best.