All reviews

Rating Breakdown

  • 5
    87% (1,367 ratings)
  • 4
    5% (76 ratings)
  • 3
    1% (15 ratings)
  • 2
    1% (18 ratings)
  • 1
    6% (91 ratings)
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5 / 5 Share

July 5, 2019

Une excellente App pour étendre votre business à l'International. Weglot va bien au-delà d'une simple traduction (que d'autres applications peuvent faire), elle optimise également votre sémantique multilingue pour votre SEO à tous les niveaux (URL, Textes, Meta descriptions, Objets...) pour que les robots google (et autres moteurs de recherche) vous référencent proprement dans les différentes langues sélectionnées. Cette App vaut le coup si vous voulez sortir de vos frontières!

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

July 4, 2019

The app is great, they work automatically and help a lot. The support is great and they are really nice. Highly recommend it.

Store

TYRYHU

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 4, 2019

Great customer service, fast and efficient. Thank you very much Christophe for your patience and support. Friendly interface I highly recommend this app.

Store

ABAT MI

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2019

Great support and also a great app. I'm looking forward to work with Weglot a long time. Let's do this!

Store

LATO

Using app

9 months

Total reviews

2

Average rating

4.5

5 / 5 Share

July 4, 2019

Très efficace, service client super réactif !! Ils nous ont aidé pour tous nos problèmes merci encore, je recommande

Store

R-PUR

Using app

Over 1 year

Total reviews

12

Average rating

5.0

1 / 5 Share

July 3, 2019

I used this for 8 months app and rarely spend the time to write a review. Here is what I found: 1) Why should we extra to see if this app is really working as they charge for the analytics.? LOL If most of your customers are within North America then this is waste of time as it will slow your load speed. If you sell world wide any translation app might help 2) After I removed the app, I was still being billed on credit card. This developer is sneaky as people should be aware that unlike most app's which are billed through Shopify and thus the billing automatically stops when you delete the App. This is not case when you put your credit card in for a direct billing and there is not much Shopify can do to help you out. It was finally sorted out but I would advise people to avoid any app's which require a credit card as otherwise your at their mercy.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry to hear you feel this way and attempted to work with you and explain everything in detail as we value our users. 1)We tried our best to explain to the user how we work as we are not an analytics app but rather a multilingual solution. We have checked out loading speeds and have no other user complaints of this nature. 2)Users have the choice to pay through Shopify or through our Weglot site which would also mean you would need to cancel from the place of purchase. We sorted it out with the user and explained what happened as we remain transparent about the payment process. Like many other apps, Weglot uses credit cards to enroll a user in the plan and charges them depending on the frequency of that plan.

5 / 5 Share

July 3, 2019

Great app which works really well and we had a complex support request which was solved extremely quickly and professionally

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2019

I'm loving it! I had some minor issues and the costumer service was great: friendly and effective. I'm very excited to use this awesome tool.

Store

IONKS

Using app

2 days

Total reviews

2

Average rating

4.5

5 / 5 Share

June 28, 2019

We have been using them for about 6 months now and have never had an issue (which is a good thing in my mind). Recently, I needed to see if I could tweak language to help with our Japanese customers. Not knowing how to do this, I contacted support and was given a detailed response within 24 hours and they even included a video for how to get to the area I needed to change. I can't speak on the translation service yet since I just made changes today, but I can say they are great with their customer service!

Using app

4 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 4, 2019

We have a problem Weglot for several weeks. There are translations in all kinds of languages that we don't even use on our website. The translations are added automatically and we are not able to stop this from happening. This makes it a hassle for our translator and messes up our statistics. The customer service is not able to solve the problem.

Using app

Over 1 year

Total reviews

2

Average rating

3.0

5 / 5 Share

June 28, 2019

Very good to customize our own translations. Excellent Customer Support. Very happy :) :) :) :) :) :)

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2019

Incroyable ! Assistance technique super rapide et efficace !! Je conseille l app a tous le monde !!! Merci

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 27, 2019

le support technique est vraiment rapide, toutes les reponses a mes question ont ete traitee en un temps record. un apps indispensable pour celui qui veut etendre son business. bravo...

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 25, 2019

Weglot support team (especialy Christophe) was awesome, because helped me with everything they can. I was really suprised for that kind a devotion. Many thanks. Best support ever!!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2019

Was nervous and in trouble, Been looking for youtube tutorials for two weeks with no success and then i decided to contact customer support - QUICK EMAIL RESPONSE + Christophe SAVED my day! The app works great in both languages Thanks! Highly recommended!

Using app

8 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Nov. 5, 2021

Great app and amazing customer support! Super fast communication and workflow! Jeremie was an amazing help and solved my problem within minutes.

Using app

Over 3 years

Total reviews

7

Average rating

4.4

4 / 5 Share

June 19, 2019

Currently testing this app, but i have to give thumbs up to Christophe from the support team, amazing communication and fast replies! i do recommend this app if you want to have your store in multiple languages.

Using app

6 days

Total reviews

1

Average rating

4.0

1 / 5 Share

June 19, 2019

why did the apps say it's free when they ask you to subscribe to a 10 days free trial? I don't trust this app, it's not honest.

Using app

2 days

Total reviews

4

Average rating

2.5

5 / 5 Share

June 18, 2019

Really great app that works smoothly + amazing customer support! Would highly recommend this app especially if you're marketing to multiple countries.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

June 17, 2019

I love this app. Do the job and the support (which is very important in ecommerce & shopify apps is simply excelent. Recommend it to grow and scale your business.

Using app

8 days

Total reviews

1

Average rating

5.0