WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
4.3
feedback
127
chart
#1,045
All reviews
Rating Breakdown
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Feb. 8, 2025
One of the worst Customer support they have. Their buggy automated message do not work as they mention. And this issue we facing for all 3 days and no single support from them. Waste of money do not purchase from them.Ticket has been raised with them and no proper response is given from their customer support
Jan. 17, 2025
if youd like the rest of your day to be an absolute headache, WATI is for you! theyll make you sign out of whatsapp on your phone and login through another portal. youll then have no access to whatsapp on your phone at all. if you change the number to another number, youll still have no access to your original whatsapp account. ive been locked out of my profile all day now, not a single message has been responded to. the integrate STILL doesnt even work. upon trying to delete your WATI account youll find that theyve made this IMPOSSIBLE, trying to lock you in for the 7 day trial to force you to make payments. upon contacting them to delete your account youll have no response. AWEFUL AWEFUL AWEFUL. Im still trying to DELETE this terrible application and return my whatsapp profile to normal.
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.
Dec. 26, 2024
STAY AWAY FROM WATI. SCAM AND NOT SECURE - WILL DESTROY YOUR BUSINESS WATI is the worst platform we’ve ever dealt with. We are a business based in Iraq, and their incompetence has caused us nothing but damage. Our account was hacked, and someone sent thousands of spam messages to Indonesia – a country we don’t even operate in! Our inbox is now full of garbage messages in a language we can’t read, and their system is so insecure that the hacker has been able to keep draining our credits, which we paid for. As if that wasn’t enough, WATI’s negligence got our WhatsApp Business account suspended for violating WhatsApp’s terms of service. So now we’ve lost our money, our main communication channel, and countless hours trying to fix the chaos they created. And where is WATI’s support team? Completely unresponsive. They’ve ignored every email we’ve sent. It’s like they don’t care at all that their shoddy platform has destroyed our operations. Every single day that this issue isn’t resolved, our business takes another hit. WATI is not just unreliable – they’re a liability. Their platform is unsafe, their support is non-existent, and their impact on our business has been catastrophic. Save yourself the trouble and stay far away from WATI. They don’t deserve a single penny from anyone.
Dec. 4, 2024
We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.
Nov. 26, 2024
We've been using Wati for the past three months, and it's been a fantastic experience. We've significantly enhanced our customer service, providing a seamless experience, and have also boosted our brand recognition.
Nov. 26, 2024
Very Good app for whatsapp automation it has lot of new features to engage the customers especially keyword acction we use that feature most and very good customer support
Nov. 19, 2024
Unfortunately cannot access the console at all - stuck on an error screen that says 'Setting up Shopify into WATI...' What is most frustrating is how difficult it is to talk to a human to get help.
Nov. 15, 2024
We have been using wati from past 6 month , this is the best WhatsApp API solution so for, one of the best thing i like about WATI is there customer care support, quick response for query
Nov. 15, 2024
support is always available and if I had a problem, they solve everything with me. thank you for your help
Nov. 15, 2024
I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience. Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.
Oct. 17, 2024
It's really useful software and easy to use, also the cost of the software is very economically good for startup.
Oct. 16, 2024
Wati is the best so far used bundles of whats app api but One of the standout features is the predefined templates. They are thoughtfully designed and require minimal adjustments, allowing you to quickly set up and start engaging with customers. The automation capabilities, especially the chatbot, are also effective in enhancing customer interactions.
Oct. 16, 2024
User-friendly and packed with multiple automated workflows, this tool has been a game-changer for us. We've been using it for a month now and plan to continue. The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations
Oct. 16, 2024
We've been using WATI for several months now, and I must say the system is incredibly robust. The support team is also very responsive, which has greatly enhanced our experience. Transitioning to WATI for managing all our customer interactions has proven to be a good decision. Thank you to the entire team for such a proficient product; we take pride in knowing it's based in India.
Oct. 9, 2024
Wati has been a game-changer for our e-commerce operations. The easy integration with Shopify has allowed us to manage customer interactions with ease.
Oct. 7, 2024
Hemos utilizado Wati desde 2022 y ha sido una experiencia fantástica. La rápida integración con Shopify y mi CRM realmente ha ayudado a aumentar nuestras conversiones de carritos abandonados. La creación de plantillas y chatbots es muy sencilla gracias a la interfaz fácil de usar de Wati. Me encanta poder obtener una vista previa de las plantillas mientras se trabaja en el backend, lo que hace que el proceso de creación de chatbots sea sencillo y personalizable.
Sept. 27, 2024
A vital communication as well as engagement tool for beginners and small stores. This is priced fairly and extremely easy to setup. Customer service is also fairly good, there's a live chat option in their dashboard and you can reach out to them anytime and they will help you resolve your issues. I have been using this app for around 2 years in 2 of my stores, this is just plug and play. They already provide you basic templates which you can copy and customise to your will.