WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
3.7
feedback
110
chart
#10,151
All reviews
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June 18, 2024
Wati ha sido una herramienta imprescindible para nosotros. WhatsApp business ya no era suficiente para la cantidad de mensajes que recibiamos diariamente, y con Wati pudimos solucionar esto de una manera fácil e intuitiva. Definitivamente es una plataforma ideal para las personas que tenemos una tienda en Shopify y manejamos gran volumen de mensajes por WhatsApp. Saludos desde Colombia.
June 18, 2024
Easy to send messages to customers and automation is also good. Madhavan Sir and its team is quite supportive in giving solutions.
June 18, 2024
As a business owner, I've always been on the lookout for tools that can enhance customer engagement and improve our bottom line. Wati Chatbot & Abandoned Cart has exceeded my expectations in every possible way. This comprehensive solution seamlessly integrates with WhatsApp, offering a robust platform for automated customer interactions and efficient abandoned cart recovery.
June 18, 2024
The WATI Business WhatsApp API has some great features, such as automated messaging. However, the main issue we've faced is the slow customer support. When problems arise, we need quick help, but the response times have been disappointing. While the platform works well overall, the lack of fast support means it doesn't fully meet our needs.
Thank you for your feedback and for highlighting both the positives and the challenges you've experienced with our platform. I’m sorry to hear that our customer support has not met your expectations. I’ll be personally reaching out to you to resolve this issue and ensure you receive the assistance you need more promptly.
June 18, 2024
Excellent Application for our store. Very useful in sending purchase information and delivery updates.
June 18, 2024
Works great. Easy setup and definitely a great way to keep customers engaged.
June 18, 2024
We have been using WATI for almost 6 months now and have had the best experience in sending WhatsApp blasts to our customers. The tool also keeps updating and bringing really cool features. By far the best WhatsApp bulk messaging tool for shopify.
May 23, 2024
Please do not install this application, canceling the subscription will bring you problems and headaches, it's been 3 months since I tried to cancel, there is practically no cancellation option.
We’re sorry to hear about the trouble you’ve experienced with canceling your subscription. This isn’t the experience we want for our customers. We’ll be reaching out to you personally to resolve any issues you’re facing and make sure this is taken care of. Thank you for bringing this to our attention.
April 23, 2024
Too many hidden costs
We’re sorry to hear that you’ve encountered unexpected costs. Please drop a message to [email protected], and I’ll personally work to address any issues you’re facing.
April 17, 2024
Initially I had given a 1star rating for being non-responsive and non supportive for my queries and concerns! But, immediately after that, the Wati product manager Mr. Madhavan called me personally and understood my issue with patience and connected me with the right team to help with my issue. Two days later I had a video call with Mr.Tilak, who helped me resolve every issue swiftly and with patience. Now I'm happy to say that everything is resolved and I'm able to use Wati for my website and I must say it is a delight to use and has all the option I was looking for and more! Thank you for assisting Mr. Madhavan and Mr. Tilak and getting my issues resolved ASAP.
To The 3D Printing Store India We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly.
May 1, 2024
Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment. It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation. Would it be possible to email me at [email protected] and will get your issue resolved swiftly
June 19, 2024
Average 1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive 2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table. Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only One must go with this app for whatsapp solutions
Thank you for sharing your thoughts. We’re sorry to hear about the difficulties you’ve experienced with our customer service and the lack of certain integrations. I’ll be personally reaching out to you to address these concerns and see how we can improve your experience.
June 18, 2024
This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis
Jan. 6, 2024
Superb, satisfied with support and app...
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you such issues wouldn't happen again. Would it be possible to email me at [email protected] and will help you in selecting the best optimized plans and help you in setting up the app for your store.
Aug. 28, 2023
WE ARE STARTING TO USE WATI JUST NOW,SEEMS VERY PROMISING LOOKING FORWARD TO GROWW OUR BUSINESS WITH WATI.
Aug. 17, 2023
Tech support is great, especially Sophia and Madhavan. They have pushed for fixes in their product after we raised the issue.
July 27, 2023
Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.