WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
3.7
feedback
110
chart
#10,151
All reviews
Review RSS Feed
July 24, 2023
A Game-Changer for My Shopify Store! I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it: Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go. Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly. Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve. Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction. Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform. Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results. Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me. In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!
May 17, 2023
Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments overall extremely happy with WATI
Jan. 9, 2023
Downloaded the app, it was good at the beginning, but when i wanted to use my customer phone number and asked to change it my request was totally ignored. send several emails, no one replied since 3 weeks. Very bad customer service.
We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly. Thank You
Dec. 7, 2022
one of the worst apps i've seen so far 1. no help or assistance in getting green tick 2. unable to send whatsapp broadcasts on half the contacts 3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance. there are many better and cheaper options. seriously beware
Dear Ethnic Rajasthan, We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation. Would it be possible to email me at [email protected] and will get your issue resolved swiftly. Thank You
June 19, 2024
Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!
Nov. 8, 2022
Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.
July 20, 2024
We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.
Oct. 19, 2022
Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.
Sept. 9, 2022
I'm happy with Wati! Now the abandoned cart in my store is fewer than before. They helped me with the onboarding process and answer my question. Looking forward with more improvement.
Jan. 24, 2022
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
Nov. 20, 2021
It is a good app. Needs some understand tough. Need more detailed documentation for the best result.
Thank you for your kind review. We do have documentations on our Help Center at support.wati.io Could you share more on what else you'd like to see on the documentation? we're definitely looking to improve.
Nov. 19, 2021
Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages. Would like to have a detailed analytics/report in the near future
Thanks for your kind feedback. We're working on some really useful features to make your experience seamless.
Nov. 19, 2021
Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review. It's a pleasure to serve you.
Nov. 19, 2021
After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.
We're glad that you found our app useful. Our engineers work really hard on simplifying the experience for businesses like you :)
Nov. 19, 2021
The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great ! There should be Quarterly Plans to reduce the monthly fee !
We're glad that you found our product useful. We offer an annual pricing that offers additional discounts and extra customer support messages too. For any queries about it, you can email us on [email protected]
Nov. 19, 2021
I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.
It truly makes our day to learn when our customers succeed. That's our single biggest objective of our product. Thanks for your review :)
June 22, 2021
4.99 USD just to use your app on shopify. Further we pay 49$ / month to use your dashboard & also pay you for the Messages (Sent & Received) ? You serious ? You guys are fooling customers in the name of 4.99 USD. There are better apps available that offer almost the same service under 10$ & offer desired number free of cost to the customer for Automated Abandoned cart.
Dear AestheticNation, Our offering is built on top of WhatsApp's Official APIs and with this price, you get a dedicated WhatsApp API approved number with your own brand name, hence the cost is justified. At this price, you get 5 agents, chatbot builder, API access. Considering these, our solution is the most affordable in the market.
June 11, 2021
Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us
Nov. 16, 2020
I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.
Your feedback is really appreciated. We will continue to deliver and exceed your expectations :)
Nov. 11, 2020
We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!
Your review is really valuable to us. We are coming up with some wonderful features related to automation. :)