WhatsApp Chat & Abandoned Cart
Improve Sales via WhatsApp Cart Recovery Messages with Wati
Rating
4.5
feedback
118
chart
#874
All reviews
Rating Breakdown
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Oct. 13, 2022
WATI is a very useful tool to manage customer support and retain your customers. There are still a bunch of features I'd like to see within the platform, but it's definitely a good start to manage your customer support on WhatsApp. The platform is easy to use and the UI/ UX is much better than the other API platforms available! Ironically, I have faced issues with their Customer Support though, so I hope that is something they look into!
Sept. 30, 2022
DO NOT GO WITH THEM Poor Support i am cheesing them to cancel my account but no one is reverting properly on email also on chat,
Hi Reshopp, We are extremely sorry for the bad experience you have had. This is not typical of us and can assure you it wouldn't happen again. Would it be possible to email me at [email protected] and will get your issue resolved swiftly. Thank You
Sept. 9, 2022
I'm happy with Wati! Now the abandoned cart in my store is fewer than before. They helped me with the onboarding process and answer my question. Looking forward with more improvement.
April 18, 2022
Terrible interface. Firstly their shopify intergration sucks, you have to import all contacts manually, secondly they have charged me twice for my plan but still keep asking me to upgrade. They say they have a live support, but when you write to them they ask you to drop a mail for everything to which reply comes in 2 days. Had a call with their agent after scheduling one, for everything he asked me to drop an email.
Dear Sugarbox India We're sorry you had a bad experience, We have noted your feedback and have worked on the fix for the issue you had experienced. If you still have any concerns or issues regarding the app please email us at [email protected], will get back to you swiftly. Thank You
Jan. 24, 2022
Overall effective platform to connect all the customer in our most frequent usage of WhatsApp communication tools in Malaysia. Pro - Feature similarly to WhatsApp platform. 1. Good and efficient customer service. 2. Manage to link devices with computer using the WhatsApp Web. 3. Recent have been update more features with upgraded function such as assign more user to contact the same customer 4. Auto reply with template messages 5. Effective way to raise sales for retail line via Tele-Marketing concept while MCO period 6. Manage to grow sales/increase traffic to the offline Con - Found few bugs that could help works more efficiently 1. Unable to reply specific message 2. Only allow to work collaboratively rather allow salesperson to maintain their own portfolio of clients 3. Unable to have multiple channels such as Instagram, Facebook, email to respond in same platform to monitor the incoming messages
Nov. 20, 2021
It is a good app. Needs some understand tough. Need more detailed documentation for the best result.
Thank you for your kind review. We do have documentations on our Help Center at support.wati.io Could you share more on what else you'd like to see on the documentation? we're definitely looking to improve.
Nov. 19, 2021
Wati has assisted us to streamline communication with our customers and the tools available has helped with automation to a certain extend. Abandoned cart conversion has been a bliss with the automated messages. Would like to have a detailed analytics/report in the near future
Thanks for your kind feedback. We're working on some really useful features to make your experience seamless.
Nov. 19, 2021
Seamless integration and easy to use. Their chat system has helped us manage customer data better .
Thanks very much for your kind review. It's a pleasure to serve you.
Nov. 19, 2021
After reviewing all options in the market, we found that WATI was the ideal app, the app does more than what it is expected with full functionalities and endless options. Straight forward with prompt customer service, I only wished for few more options and it will then be number ONE. The application is extremely easy to use and setup was done in hours not even days.
We're glad that you found our app useful. Our engineers work really hard on simplifying the experience for businesses like you :)
Nov. 19, 2021
The Actual Charges comes across 54$ per month Plus the Fee of WhatsApp Messages , but its worth it . The Automation has help us to reduce the customer care representatives , and also help is 24*7 automated instant reply which has increased in customer trust . Messages are instant and works great ! There should be Quarterly Plans to reduce the monthly fee !
We're glad that you found our product useful. We offer an annual pricing that offers additional discounts and extra customer support messages too. For any queries about it, you can email us on [email protected]
Nov. 19, 2021
I have been using the wati service for more than 3 months now, and I totally love it. The best part is cart abandonment recovery. We have seen close to 69% recovery in cart abandonment.
It truly makes our day to learn when our customers succeed. That's our single biggest objective of our product. Thanks for your review :)
June 22, 2021
4.99 USD just to use your app on shopify. Further we pay 49$ / month to use your dashboard & also pay you for the Messages (Sent & Received) ? You serious ? You guys are fooling customers in the name of 4.99 USD. There are better apps available that offer almost the same service under 10$ & offer desired number free of cost to the customer for Automated Abandoned cart.
Dear AestheticNation, Our offering is built on top of WhatsApp's Official APIs and with this price, you get a dedicated WhatsApp API approved number with your own brand name, hence the cost is justified. At this price, you get 5 agents, chatbot builder, API access. Considering these, our solution is the most affordable in the market.
June 11, 2021
Amazing app, We use it with WATI CRM. Overnight our customer service became professional. We just hope to add a COD Confirmation in automatic messages, then it will be the perfect app for us
Jan. 11, 2021
We used this app to automate messages via WhatsApp, amazing results and abandon cart ratio decreased 10%
Your review really motivates us to do better. Thanks for taking time to write us a review :)
Nov. 16, 2020
I recommend this app because the features are good and stable. they are very supportive in case if you have any requirements.
Your feedback is really appreciated. We will continue to deliver and exceed your expectations :)
Nov. 11, 2020
We love this app. We use WATI team collab app for our customer service and the shopify app is also great. It allows us to automate a lot of things. They have great customer service as well!
Your review is really valuable to us. We are coming up with some wonderful features related to automation. :)
Nov. 4, 2020
This App has really helped a lot with regards to automated responses from Shopify directly to WhatsApp. We have experienced a better link with our customers in that they get immediate feedback as well as an easy opportunity to give feedback to us. The best part of the service is their continued support and attention to solving issues we encounter as fast and to the best of their capabilities. Definitely worth it!
Your feedback is really appreciated and it encourages our team to do better. We promise to continue delivering based on your expectations. Thank you.
Oct. 31, 2020
We use this app together with the WATI (Whatsapp team inbox) to send automated messages to customers as well as the integrated live chat function. Jitesh and the team are very responsive to requests and any issues are addressed in a matter of hours. It would be great if in future versions they could build in an option to manually set how often the abandoned checkout messages get send to customers.
Thank you for being our early user and sharing valuable feedback. We appreciate your help in helping us build a useful tool for Shopify store owners. Good Day! Your friends at WATI.io