WhatsApp Chat & Abandoned Cart

April 20, 2024

We came to know lately about Wati. Loaded with features.

April 17, 2024

Initially I had given a 1star rating for being non-responsive and non supportive for my queries and concerns! But, immediately after that, the Wati product manager Mr. Madhavan called me personally and understood my issue with patience and connected me with the right team to help with my issue. Two days later I had a video call with Mr.Tilak, who helped me resolve every issue swiftly and with patience. Now I'm happy to say that everything is resolved and I'm able to use Wati for my website and I must say it is a delight to use and has all the option I was looking for and more! Thank you for assisting Mr. Madhavan and Mr. Tilak and getting my issues resolved ASAP.

March 25, 2024

The upfront customer service experience is poor, they tend to urge you to email support team instead of understand your problems well (keep telling me to do something i've already done) and providing effective assistance patiently through live chat.

May 1, 2024

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment. It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while

Feb. 16, 2024

June 19, 2024

Average 1.)but poor customer service connect, when you need an individual to connect, you will find yourself connected to bot and find it difficult to connect to a human executive 2.) Presently, almost every alternate whatsapp app has good integrations, i.e. JUDGEME integration to collect reviews from people , they still are lagging and not bringing such things on table. Whereas other apps executive have reached me for more than 10 times to switch to their app, in this i am not able to reach them only One must go with this app for whatsapp solutions

June 18, 2024

This is an extremely worthy app for ecommerce to connect with customers for order confirmation, abandoned checkout, marketing messages and further connect with all their queries on a day to day basis

Jan. 6, 2024

Superb, satisfied with support and app...

Aug. 28, 2023

WE ARE STARTING TO USE WATI JUST NOW,SEEMS VERY PROMISING LOOKING FORWARD TO GROWW OUR BUSINESS WITH WATI.

Aug. 19, 2023

we tried to contact their support, one reply will come in hrs and then they will ask you to contact via email. Poor support

Aug. 17, 2023

Tech support is great, especially Sophia and Madhavan. They have pushed for fixes in their product after we raised the issue.

July 27, 2023

Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.

July 24, 2023

A Game-Changer for My Shopify Store! I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it: Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go. Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly. Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve. Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction. Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform. Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results. Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me. In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!

May 17, 2023

Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments overall extremely happy with WATI

Jan. 9, 2023

Downloaded the app, it was good at the beginning, but when i wanted to use my customer phone number and asked to change it my request was totally ignored. send several emails, no one replied since 3 weeks. Very bad customer service.

Dec. 7, 2022

one of the worst apps i've seen so far 1. no help or assistance in getting green tick 2. unable to send whatsapp broadcasts on half the contacts 3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance. there are many better and cheaper options. seriously beware

June 19, 2024

Excellent tool to reach out to your customers in most convenient way possible. A must have for all budding Entrepreneurs!

Nov. 8, 2022

Good experience using the WATI app and very good support provided. Madhavan and Rohit giving good response to us.Thank you so much.

July 20, 2024

We have been using Wati for quite some time now and have been very happy with it's usability and in-app experience. The tutorials at each point are also helpful. Overall, it's a good app. Interesting price point and Madhavan has been helpful with his suggestions. We would like to see and use more features in the near future.

Oct. 19, 2022

Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.