Zoko: WhatsApp & Instagram CRM

June 1, 2022

This app help our team a lot to to take our business next level. ZOKO's interface is very intuitive and easy to use. It is single platform, have multiple users to reply to messages and an intuitive application with excellent functionality. I really like this app..

June 1, 2022

Great app with helpful features for whatsapp business integrations, mainly for the newly launched websites/businesses. A REALLY Helpful support team. Great for blast marketing and broadcasts. Need to add certain basic features like multi language chat support with customers. Should allow re arrangement of the list of fixed 'quick replies'. The website is where all the features are available, on the mobile app the options are limited.

May 27, 2022

This is an amazing app. It allows you to take your customer service to another level. The team is always attentive and very helpful. I recommend it

May 26, 2022

Zoko is an excellent addition to your E-commerce business flow. Whatsapp conversation with customers will become super easy. They have pre-made workflows for COD confirmation, shipping updates, abandoned cart messages, etc which will make your work easy.. Integration with other apps is also super fast... Lots of features. People working here are also easy to work with!! If it's WhatsApp, You shouldn't look elsewhere

May 20, 2022

Zoko is a good platform for driving sales and instead of calling every customer you can just text them a confirmation message and let them confirm themself and also the abandoned cart recovery was a success every potential customer was recovered using this option and we could also solve many customer queries with that option

April 8, 2022

I have been using this app for 15 days and I have to say it's a really great piece by zoko team. Great job.. few improvements are needed though..but it is still one of the best in the market

April 6, 2022

We have been using ZOKO for our handloom business based in India for more than a year now & I must take this opportunity to pen down that the team is amazing. they have been able to address all concerns immediately & have been the go-to guys for our communication solutions. The response time is short helping us resolve our concerns which is essential in building a customer focussed approach. Thank you again & we value our partnership immencely.

March 28, 2022

Heard about this App by Zoko from a friend. I was sold as soon as I spoke to one of their customer representatives. Every person on their team is super helpful living up the the ethos of building a customer centric application. They are the most helpful and dependable when you need them the most for queries around customer relationship management, marketing etc. The best part is, they are highly invested in building this business and keep offering new solutions unlike other brands who build mindlessly. It's been a pleasure working with Zoko.

March 24, 2022

We have been using ZOKO to streamline our Whatsapp processes. It's been a smooth sail in last 6 months. Their was a proper hand-holding for our business manager verification till whatsapp number verification. best part is that team ZOKO is one message away on whatsapp. Thank you once again.

March 23, 2022

We have been using Zoko at Flexnest for approx 1.5 months now and it's amazing to see how helpful the team and the product has been. Especially with their abandon cart flow we have been able to recover 50% of lost revenue consistently. Amazing and a must have app for all upcoming D2C brands

March 21, 2022

Wonderful app and wonderful customer service. Team is very active on solving critical queries and building awesome features. Zoko adds a lot of value to our brand with its whatsapp messaging service

March 21, 2022

Great customer service and support - we needed a few crucial API integrations with other third party providers which was done seamlessly! Our whatsapp channels is a lot stronger today, thanks to Zoko :)

April 4, 2022

Apart from the whatsapp blast for marketing, this app makes it really hard to use whatsapp for businesses. Even their newly launched app is lacking in so many features. You cannot attach photos or files to the chat, and you cannot send products from your catalog to your customers. These are all the basic features available readily on whatsapp business. And since the app is still in beta version, we can only use this app via their website. Which is troublesome because the whole reason we want to link our business to whatsapp is for ease of communication. Also, you cant text anyone from Zoko after the 24 hour window. You have to either wait for that person to text you first, or use a template. Again, this makes things more complicated than just using regular Whatsapp for businesses. If you want to install this app, i recommend buying a new number, one that you intend to use solely for zoko whatsapp blast marketing, and use another number for your whatsapp business for regular chats with customers/clients. Dont sacrifice your current business number for this app because you cannot retrieve it again. Apart from the system not working well, atleast their customer service is really good. They reply very fast, even outside office hours. The three stars are for the customer service and whatsapp blast marketing that are really good. Zoko is a good concept, but still needs a lot of improvements.

March 15, 2022

We have been using this app since 2 years now and the results have been great. The customer support team has always helped us resolve any issues or queries. The app also helped us reduce customer grievances and improve our customer feedback score. The app has simplified the workflow between teams and increased productivity. We highly recommend this app.

March 14, 2022

Excellent app and even better customer service. Thank you so much for all the assistance and look forward to working together

March 10, 2022

The abandoned cart recoveries that we got out of this app was terrific ! We also found some useful workflows for some exception cases. Over all highly recommended !

March 8, 2022

This is the BEST one I've used till date. They got me a green tick on whatsApp within a day. And all the functionalities are wonderful. They have a SUPERB team that is accessible and helps you resolve any issues within minutes. I highly recommend this for anyone who wants automation through WhatsApp.

March 4, 2022

We have tried at least 5 different companies for WhatsApp Api and non of them comes close to Zoko in functionality. If WhatsApp is a popular communication medium in your region give Zoko a try, you wont be disappointed with the results! P.s great customer service!

Feb. 28, 2022

THANKS ZOKO, TREMENDOUS SERVICES, THEY DELIVERED WHAT THEY HAVE NOT PROMISED, HOPE TO WORK WITH YOU FOR LONG TERMS, LIKE VERY LOOOONG

Feb. 10, 2022

I usually dont leave reviews, but I didn't want to pass up the opportunity to do so because ZOKO is the best technological application that we have used to maximize the Shopify ecosystem. ZOKO's interface is very intuitive and easy to use, and it also has many very interesting features if your online store is on Shopify (i.e. place orders, track shipments, cancel items, among many others). In addition, the ZOKO team is totally open to developing new features so that we all benefit from the new capabilities. If you want to use the app not just for customer support, but to truly increase conversion rate, ZOKO is the ideal tool for you!