Zoko: WhatsApp for D2C Brands
Power marketing, support, and cart recovery on WhatsApp
Rating
4.8
feedback
334
chart
#1,320
All reviews
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March 21, 2022
Great customer service and support - we needed a few crucial API integrations with other third party providers which was done seamlessly! Our whatsapp channels is a lot stronger today, thanks to Zoko :)
April 4, 2022
Apart from the whatsapp blast for marketing, this app makes it really hard to use whatsapp for businesses. Even their newly launched app is lacking in so many features. You cannot attach photos or files to the chat, and you cannot send products from your catalog to your customers. These are all the basic features available readily on whatsapp business. And since the app is still in beta version, we can only use this app via their website. Which is troublesome because the whole reason we want to link our business to whatsapp is for ease of communication. Also, you cant text anyone from Zoko after the 24 hour window. You have to either wait for that person to text you first, or use a template. Again, this makes things more complicated than just using regular Whatsapp for businesses. If you want to install this app, i recommend buying a new number, one that you intend to use solely for zoko whatsapp blast marketing, and use another number for your whatsapp business for regular chats with customers/clients. Dont sacrifice your current business number for this app because you cannot retrieve it again. Apart from the system not working well, atleast their customer service is really good. They reply very fast, even outside office hours. The three stars are for the customer service and whatsapp blast marketing that are really good. Zoko is a good concept, but still needs a lot of improvements.
March 15, 2022
We have been using this app since 2 years now and the results have been great. The customer support team has always helped us resolve any issues or queries. The app also helped us reduce customer grievances and improve our customer feedback score. The app has simplified the workflow between teams and increased productivity. We highly recommend this app.
March 14, 2022
Excellent app and even better customer service. Thank you so much for all the assistance and look forward to working together
March 10, 2022
The abandoned cart recoveries that we got out of this app was terrific ! We also found some useful workflows for some exception cases. Over all highly recommended !
March 8, 2022
This is the BEST one I've used till date. They got me a green tick on whatsApp within a day. And all the functionalities are wonderful. They have a SUPERB team that is accessible and helps you resolve any issues within minutes. I highly recommend this for anyone who wants automation through WhatsApp.
March 4, 2022
We have tried at least 5 different companies for WhatsApp Api and non of them comes close to Zoko in functionality. If WhatsApp is a popular communication medium in your region give Zoko a try, you wont be disappointed with the results! P.s great customer service!
Feb. 28, 2022
THANKS ZOKO, TREMENDOUS SERVICES, THEY DELIVERED WHAT THEY HAVE NOT PROMISED, HOPE TO WORK WITH YOU FOR LONG TERMS, LIKE VERY LOOOONG
Feb. 10, 2022
I usually dont leave reviews, but I didn't want to pass up the opportunity to do so because ZOKO is the best technological application that we have used to maximize the Shopify ecosystem. ZOKO's interface is very intuitive and easy to use, and it also has many very interesting features if your online store is on Shopify (i.e. place orders, track shipments, cancel items, among many others). In addition, the ZOKO team is totally open to developing new features so that we all benefit from the new capabilities. If you want to use the app not just for customer support, but to truly increase conversion rate, ZOKO is the ideal tool for you!
Feb. 10, 2022
The best application for perfect messaging. Interact with the customer in a single platform, have multiple users to reply to messages and an intuitive application with excellent functionality. This is ZOKO! It makes your life easier and they have impeccable assistance
Feb. 10, 2022
Super supportive team and super efficient app. If you have whatsapp api, then the entire setup takes few minutes and the crucial campaigns like abandoned cart start going out within no time.
Feb. 8, 2022
Great experience, They not only helped set up the account but also suggested for getting a green tick which they further helped to process the application behalf of us. Highly recommended.
Feb. 1, 2022
The proactiveness of team and the support that they provide:) They are ready to take in feedbacks and implement the add on features as well.
Feb. 1, 2022
Amazing app, amazing support team ! Always there to help us with any query that we have. Sometimes even responded at midnight. Highly recommended
Jan. 31, 2022
Great App! I used this app to manage our WhatsApp chats and send abandoned cart notifications. It has a good UI, and it's very easy to set up new templates and create automation flows. The support is fantastic! The app is constantly developing and providing us with more features, which is excellent.
Jan. 29, 2022
The app works great. I use this app to notify my customers about their orders and for broadcasting promotional messages. Customer support is also good.
Jan. 26, 2022
I used this app to get me more connects and leads. This helps me in the same. It would be better if the costs come down for every conversation.
Jan. 19, 2022
Our daily conversations with customers has been greatly simplified since we started using Zoko. The support is amazing! The app is constantly developing and providing us with more features geared towards increasing sales, which is excellent.
Jan. 12, 2022
Our all customer communication, updates run on Zoko. Very useful. Recommend this for teams managing customer interactions.