Zoko: WhatsApp for D2C Brands
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Great app and even better support! We’ve been working with the team to set up segmentation flows for our jewelry brand, and the team was there every step of the way. If you’re looking for a dedicated team that actually listens and provides technical solutions promptly, this is it. 5 stars!
Segmentation for a jewellery brand is genuinely interesting to build -purchase history, product category, price point, occasion - there's a lot of signal to work with and the flows can get quite targeted. Glad the team was able to get into the specifics with you rather than just pointing you to documentation.
Zoko is a great tool for D2C brands to drive sales through WhatsApp. Features like abandoned cart recovery and broadcasts help improve conversions, and the Shopify integration works smoothly.
Broadcasts and cart recovery working together is where most brands start seeing real lift - one brings customers back, the other keeps your audience warm between purchases. The Shopify integration being solid underneath all of it is what makes the whole thing reliable at scale.
We have been using Zoko for our Web Store Online Shop in Kuwait, and it has made a significant impact on our sales. Features like abandoned checkout recovery and other marketing tools have helped us engage with customers more effectively and convert more orders. The platform is easy to use and integrates well with our workflow. Overall, Zoko has been a valuable tool for growing our business and improving customer communication.
Abandoned checkout recovery tends to be the feature that surprises merchants most - the lift in recovered orders is real, and it compounds quickly when your customers are already active on WhatsApp. Glad it's working well for a market like Kuwait where WhatsApp adoption is high and the channel feels natural to buyers. Glad to have you with us.
Esperienza davvero positiva, ti aiutano nella creazione dei flow e il supporto è sempre attivo. Grazie!
Sapere che il supporto nella configurazione dei flow ha fatto la differenza è esattamente quello che vogliamo sentire - un flow ben costruito cambia concretamente i risultati. Siamo contenti di far parte del vostro percorso.
This is a MUST have app for anyone spending time doing manual work on whatsapp or handling COD orders. Our biggest frustration with our previous sollution was to set up the flows (which is quite technical), but Zoko literally does it FOR you. We installed ZOKO a week ago, and we are now collecting reviews (judge me) though whatsapp, sending abandoned cart messages through whatsapp and autoreplying to messages through whatsapp. We are also automatically sending messages for orders shipped with request for customers pinning their address. 100% recommend ZOKO for anyone serious about automating manual tasks.
The COD address confirmation flow is one of those automations that sounds simple but eliminates a genuinely painful problem - failed deliveries are expensive, and having customers pin their location before the shipment goes out changes that equation fast. The fact that you got review collection, cart recovery, and auto-replies running within a week says a lot about the focus and speed of your team too. Glad to have you onboard.
Zoko has been a great tool for managing our WhatsApp operations. The flows and automation features are quite powerful, and it has helped us streamline customer communication efficiently. The team is also responsive and helpful.
Streamlined communication sounds simple but it's genuinely hard to pull off when you're juggling marketing broadcasts, support threads, and order notifications across a team - glad the flows are holding that together for you.
We have been using Zoko for our Shopify store, and so far their product and service have been excellent. From the integration stage through to the launch of campaigns, the Zoko team has been extremely supportive and professional. I would especially like to thank Mr. Aaquib for his expertise and guidance in successfully launching our campaigns. Highly recommended software for shopify
Good job with the whatsapp integration, And workflows Looking forward to see value added by ai integrations Muzaina has been helpful throughout the journey with Zoko
The onboarding was very smooth and the turn around time was amazing. Helped the business alot after implementing Zoko to the business
Good service by Zoko. Easy to manage WhatsApp orders and customer support is responsive. Helped me in managing my online store better
Good work. Friendly support and easy usage.
Since I started using Zoko, I’ve seen a clear increase in my store’s performance. My order volume has grown noticeably. The setup was very easy, and the app is extremely fast with no lag at all. Thanks to the WhatsApp integration, communication with customers has become much more efficient, which has improved my conversion rates. Their support team is also very responsive and helpful. I highly recommend it to any Shopify store owner.
Our experience with Zoko has been exceptional. The platform has significantly streamlined our workflow and made our day-to-day operations much more efficient. A special thanks to our onboarding manager, Mr. Aaquib, whose guidance has been perfect he is always available to help and ensures everything runs smoothly.
We’ve been using Zoko WhatsApp API integrated with our Shopify store, and it has significantly improved our customer communication and order management. The platform makes it very easy to send automated order confirmations, follow-ups, and promotional messages, which has helped us streamline operations and save a lot of time. The interface is user-friendly, and the automation features are especially useful for handling high order volumes efficiently. Customer support is also responsive and helpful whenever needed. Overall, Zoko has been a great tool for boosting engagement, improving customer experience, and increasing conversions through WhatsApp. Highly recommended for any Shopify business looking to scale with WhatsApp marketing and automation.
We’ve been using Zoko for WhatsApp automation, and the impact on our ROI has been incredible. From automated campaigns to seamless customer engagement, Zoko has completely transformed how we communicate with our audience. The platform makes it easy to send targeted messages, recover abandoned carts, and provide instant support — all of which have significantly boosted our conversions. What we love the most is how personalized and efficient the automation feels. It doesn’t come across as robotic, which helps maintain a genuine connection with customers while scaling operations. If you’re looking to turn WhatsApp into a serious revenue channel, Zoko is a game-changer. Highly recommended for any brand that wants to drive engagement, increase sales, and maximize ROI effortlessly.
I’ve been using Zoko for managing our WhatsApp communication with customers, and honestly, the experience has been excellent. The system itself is powerful and helps us streamline conversations and improve response time. But what really stands out is the customer service. Muzaina has been incredibly supportive throughout the process—always responsive, helpful, and genuinely committed to solving any issue quickly. It makes a huge difference working with someone who truly cares about your business. Whenever we had questions or needed assistance, Muzaina and the team were there, making everything smooth and stress-free. Highly recommended for any business looking to scale their WhatsApp communication with strong support behind it.
We have had a great experience with Zoko. Using Zoko's services, we have been able to interact with our customers through WhatsApp in a very efficient manner. The onboarding was very smooth. Zoko's team is very proactive in answering queries. They understand different e-commerce use cases and advise accordingly. I would highly recommend them to other Shopify stores as well.
Really smooth experience with Zoko so far. It’s made WhatsApp marketing and customer communication much easier for us, and the abandoned cart retargeting has worked really well — we’ve seen a clear boost in recoveries. Big shoutout to Nishant and the team for the super seamless onboarding — everything was quick and hassle-free. Definitely recommend if you’re looking to scale on WhatsApp.
The customer service of the team is very good. They understand your issue and provide solution that will cater to your requirement.
The Zoko team was incredible! One of the best support teams we've ever seen, they always help us with everything as quickly as possible, and the platform is very user-friendly.
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