Zoko: WhatsApp for D2C Brands

I’ve been using Zoko for my business, and the experience has been outstanding. What truly sets Zoko apart is their customer service. Every time I reached out with a doubt or technical issue, their team responded quickly, politely, and with complete clarity. They don’t just give generic answers they actually understand the problem, guide you step by step, and make sure everything is working smoothly before closing the conversation. Their support team is patient, knowledgeable, and genuinely committed to helping businesses succeed. Whether it’s WhatsApp automation, setting up workflows, or resolving small glitches, Zoko’s customer support team makes the entire experience smooth and effortless. A special Thanks Team (Aaquib Garu, Chandu Garu)

The team has been incredibly supportive in setting up the app and sharing valuable tips to grow the business. As we enter the era of WhatsApp marketing, expectations for ROI are high, and so far, Zoko proves to be the right tool for the job.

Extremely happy with their service.

Well Zoko team is quite knowledgeable and friendly. The automation flows were quite easy to build and the setup UI is quite user friendly too. Only reason to not continue is low delivery rate of marketing messages and no call recording offered. I might want to switch back to them as soon as they offer more channels integration like email and syncing other whatsapp too.

I’m extremely happy with my experience using Zoko. The interface is clean, intuitive, and far better than any competitor I’ve tried. Their support team is also excellent, every doubt I had was resolved quickly and clearly, and I genuinely feel I made a great decision choosing Zoko. I’ve already built custom flows and an automated AI chat that communicates seamlessly with customers. A special mention to Ben Thomas, who patiently guided me through the entire setup. After multiple sessions, I can confidently say he is exceptionally good at what he does. Overall, Zoko has made my workflow much easier, and I’ll definitely continue using it. Highly recommended!

Zoko is a powerful and easy-to-use WhatsApp marketing tool. It helps businesses send broadcasts, automate messages, manage customers, and connect Shopify for order updates. The interface is simple, the delivery rate is high, and support is quick. Overall, it’s great for boosting sales and improving customer communication.

Very easy to install Zoko for my company, and the customer service is extremely efficient and very attentive to all my requests. I recommend Zoko for implementing an automated way to send WhatsApp messages to your customers.

Great App

We’ve been using Zoko as our WhatsApp partner and I highly recommend it. The customer service team at Zoko has been excellent — responsive, efficient, and always ready to help. The app itself is straightforward and easy to use, making day-to-day communication smooth and hassle-free. So far, our experience has been very positive, and there have been several instances where the team went above and beyond to resolve issues and support us. Truly a reliable and customer-focused partner!

Loved the entire experience of using ZOKO, Nishant helps me to resolve small to big issues

Zoko has turned out to be a savior for us. We have been receiving tons of messages on WhatsApp and we were looking for a reliable service that is deeply integrated with Shopify, handle chats and give us option to have multiple agents login and respond to queries with the option to automate responses. Zoko has it all. The team is very cooperative and creating flows for us where ever needed. Our customer experience has improved after we implemented Zoko and we look forward to working with them on a long term basis.

Zoko has been an excellent solution for managing our WhatsApp-based communication and sales processes. The platform is intuitive, reliable, and feature-rich. The automation tools, order notifications, and customer segmentation have significantly improved our efficiency and conversion rates. Their support team is very responsive and always ready to assist. Overall, Zoko has helped us streamline operations and deliver a better customer experience.

Zoko has been an absolute game-changer for us! As a small business trying to scale, having a reliable and efficient WhatsApp commerce and customer engagement tool is crucial. Zoko makes everything so seamless — from managing conversations to sending updates and automating workflows. The interface is easy to use, and their support team is super responsive. Highly recommend to any growing business looking to level up their customer communication!

We’ve been using Zoko for some time now, and it’s been working amazingly for us! The platform makes it super easy to manage broadcasts, automate customer replies, and track engagement in real time. Highly recommend it to any brand looking to scale their WhatsApp marketing efficiently!

I am using zoko for the last 3 months and it is working nicely. I am yet to fully explore the potential but it is amazing. It is easy to use and the support is amazing.

Good app and custom support for creating flows in WhatsApp!

We recently integrated Zoko for our communications, and the experience has been seamless and efficient. Their team made everything comfortable for us, and having a dedicated agent for regular check-ins really helped us get our questions answered and learn more about the platform. We’re happy with the service and would definitely recommend Zoko. Great job to the whole team!

Switched from respond.io to zoko. Extremely great app. Loved the onboarding process as well. Sending broadcasts + using flows as well.

We are super happy with Zoko. We're using it across two brands and it's made our customer relations seamless via WhatsApp. We also use it for marketing broadcasts and see a much higher ROAS than we do across our other channels. The team are incredible and the customer service is on point, a special shout to Benn who helped on-board us and assists us with anything we need as we navigate making the best of Zoko. We look forward to what we can do going forward!

We’ve been using the Zoko app for our Shopify store, and it has really improved how we communicate with customers on WhatsApp and Instagram. The integration is smooth, and setting up campaigns or automations is super easy. The broadcast and abandoned cart recovery features work very well — we’ve seen a noticeable boost in engagement and conversions. The support team is also very responsive and helpful whenever we have questions. Overall, Zoko is an excellent tool if you want to manage WhatsApp or Instagram marketing directly from Shopify. Highly recommended!