Zoko ‑ WhatsApp Catalog & API
WhatsApp API CRM with ChatGPT for Shopify Stores
Rating
4.6
feedback
185
chart
#1,069
All reviews
Rating Breakdown
Review RSS Feed
Jan. 31, 2022
Great App! I used this app to manage our WhatsApp chats and send abandoned cart notifications. It has a good UI, and it's very easy to set up new templates and create automation flows. The support is fantastic! The app is constantly developing and providing us with more features, which is excellent.
Jan. 29, 2022
The app works great. I use this app to notify my customers about their orders and for broadcasting promotional messages. Customer support is also good.
Jan. 26, 2022
I used this app to get me more connects and leads. This helps me in the same. It would be better if the costs come down for every conversation.
Jan. 19, 2022
Our daily conversations with customers has been greatly simplified since we started using Zoko. The support is amazing! The app is constantly developing and providing us with more features geared towards increasing sales, which is excellent.
Jan. 19, 2022
The support team is Very Helpful! They are improving their product day by day and their onboarding process is also very smooth.
Jan. 12, 2022
This app fits our use-case perfectly! It's super easy to share information about items with customers, send them a link to the checkout, create automation flows, and so much more. The interface is easy to use and intuitive, having some smart user experience choices. The support team is hands-on and responds quickly. They really take the time to understand your problems and go out of their way to help you succeed. This a great attitude! We didn't even know such a neat tool existed until we stumbled upon it, which brought our business operations to the next level. Thanks a lot, guys!!
Jan. 12, 2022
Our all customer communication, updates run on Zoko. Very useful. Recommend this for teams managing customer interactions.
Jan. 11, 2022
Superb app, with great new features being launched almost every month. We've used them for customer conversations across the entire business. Very helpful service from the customer success teams too.
Jan. 8, 2022
The best app and amazing support from the team. It works best and can see the result instantly. Easy to stay in touch with the customers.
Jan. 8, 2022
Great App! We can check the messages sent by the customer executive, great for order confirmation and delivery. Love the broadcast feature they offer.
Jan. 8, 2022
Have been using this app for about a year in my store. Best app for whats app and a great team behind it with prompt support service. It's a MUST have!
Jan. 8, 2022
We have been using Zoko since 2 months. This has enabled us in reaching out to our customers conveniently and sending them details about our products. Zoko team has been giving great support throughout!
Jan. 6, 2022
This is a Great app. The after sales service is particularly great. We really appreciate that. Somethings we would like to see added to the Zoko platform - Individual replying on a particular message (same as on a regular WhatsApp chat) - The vendor should be able to put in a discount code for the customer at checkout - A space for the vendor to add a note on the order form at checkout - In quick reply , we should be able to decide the image order and re arrange with drag and drop - Better analytics on Broadcast messages
Jan. 6, 2022
At first, it was a little difficult to understand, but as and when we started using it we realized how powerful and easy it was to send automatic messages. The templates are very easy to set and the broadcast is the best feature. It helped us in reviving old customers who had not placed an order recently. If there were 6 stars I would have definitely given 6. Thanks a lot to the ZOKO Team for making this app.
Jan. 4, 2022
Good platform to be in touch with the customers and for other professional benefits, Quick replies too.
Dec. 26, 2021
We've been using Zoko for the last few weeks. Currently, we use it for abandoned cart nudges, and we've seen an immediate improvement in abandoned cart conversion rates vs only email nudges. Rahul, from the team, has been super responsive and proactive in answering all our queries and guiding us through the various use cases. Thanks for the wonderful experience so far team!
Thank you! Yes, nothing beats cart recovery on WhatsApp. Appreciate the acknowledgment for our teammate Rahul! Lucky to have to such superstar heading our onboarding and support efforts :-)
Dec. 15, 2021
We have been using zoko since 8 months. Zoko has immensely improved our customer interactions on whatsapp and inturn improved the sales. Their customer service team is excellent. They are very open to new suggestions and have been very prompt in deploying new features. We have had very good experience and would strongly recommend Zoko.
Thanks for the kind review! Glad to know that your sales have improved. That is one thing we focus a lot on, at Zoko.
Dec. 15, 2021
We started using this app for customer support and analytics and so far we had an amazing experience.
Thank you! Don't forget to turn on cart recovery
Dec. 11, 2021
I have used whatsapp with multiple business API provider. but Zoko is one of the best. They have a beautiful product, if you have suggestions on the product and it will help for others also. Definitely they will consider it in the development. One of the finest service to help with your issues at anytime. Kudos to Arjun,Rahul and team! Great Work...
Thank you. Great to receive your suggestions and make them available to you and the other merchants. Hope we can continue to provide a great product and great service to you.
Dec. 8, 2021
Sin duda la mejor app para manejar y notificar las ordenes a nuestros clientes por medio de whatsapp api, lo recomiendo ampliamente
Muchos Gracias! We are getting quite a lot of interest from your region and its fantastic working with the folks like you. We hope to have a Spanish as well as Portuguese person in our team in the future.