All reviews

Rating Breakdown

  • 5
    63% (221 ratings)
  • 4
    2% (8 ratings)
  • 3
    2% (8 ratings)
  • 2
    3% (11 ratings)
  • 1
    29% (100 ratings)

Reviews with Text

  • 99% (343)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 23, 2024

We contact often the support about the higher price what we don´t understand. And we explain that we only would like to use the whatsapp contact function. The price for the App goes higher an higher for no sellings on our website. Only less contact about whatsapp. ( less than 50 masseges) We deactivate many options but the price is the same. On our messages and we get no response at our ticket and no ones reply. That´s terrible

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 4, 2024

Store

Bentica

Using app

18 days

Total reviews

4

Average rating

3.0

5 / 5 Share

Oct. 20, 2024

Kool¡¡

Using app

Over 4 years

Total reviews

1

Average rating

5.0

1 / 5 Share

May 26, 2024

Using app

1 day

Total reviews

3

Average rating

3.7

1 / 5 Share

May 17, 2024

Waste app

Using app

Over 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

April 12, 2024

Using app

2 days

Total reviews

1

Average rating

5.0

1 / 5 Share

April 11, 2024

No customer service. Impossible to reach someone even if you want to pay but have a few questions.

Using app

About 3 years

Total reviews

2

Average rating

1.0

3 / 5 Share

April 3, 2024

It works only in app but the WA app on phone doesn't function. We uninstalled the app but still experiencing trouble to connect WA business account in a normal way..

Using app

About 1 month

Total reviews

1

Average rating

3.0

1 / 5 Share

April 4, 2024

Feels like a fraud. I was getting billed without any usage and being on the free plan. Customer support didn't react to my complaint. Update: Customer Service finally responded. They linked all charges to the automation in the app but none of the automation functions were activated on my side - so I still confirm a fraud. Won't be fighting further over the couple of bucks. Just stay away from this app.

Using app

About 3 years

Total reviews

2

Average rating

3.0

2 / 5 Share

April 1, 2024

why were we charged when the app was uninstalled in trial period?

Using app

About 22 hours

Total reviews

5

Average rating

3.6

1 / 5 Share

Feb. 23, 2024

pls cancel my payment

Using app

About 2 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

Feb. 5, 2024

Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.

Store

MyLang

Using app

Over 3 years

Total reviews

2

Average rating

3.0

1 / 5 Share

Nov. 24, 2023

I have been using the free version for a long time. Then I decided to upgrade my plan and it was a disaster. Faced so many issues within the app, tried to contact support but either they are very busy or just lame. My issues are still pending. Templates are approved on Facebook but they are pending in apps.

Store

MAYASHA

Using app

Over 4 years

Total reviews

3

Average rating

3.3

5 / 5 Share

Nov. 21, 2023

Usefull app!!

Using app

10 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 5, 2023

ok

Using app

About 2 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 31, 2023

The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff

Using app

About 3 years

Total reviews

2

Average rating

1.0

1 / 5 Share

Oct. 23, 2023

IMBARAZZANTE. Non solo attivano widget in automatico, per disattivarli devi, modificare parti del checkout come vogliono loro, dopodiché mandare la richiesta di corretta modifica, aspettare che controllino e approvino le modifiche in 2-3 giorni lavorativi, solo dopo questo ti permettono di disattivare i widget. Per quanto questi widget possano avere senso e funzionare in certi casi ad aumentare le conversioni, come pretendete che c'ho non possa provocare l'effetto contrario? Le mie conversioni sono crollate da quando è attivo, ho bruciato un weekend, ho dovuto fermare le sponsorizzate tutto per un vostro capriccio. In tutto questo sto aspettando eh. Come ultima cosa, mi avete fatto modificare parti del checkout, peccato che quest'ultimo era strutturato in modo da aiutare il cliente a inserire correttamente i dati. Rivedete questa PAGLIACCIATA che avete fatto. Non provate a rispondere dicendo che avremmo potuto risolvere in pochi minuti scrivendo all'assistenza perchè così non è dato che sto aprendo dei ticket di supporto da 2 giorni.

Using app

Over 1 year

Total reviews

4

Average rating

4.0

1 / 5 Share

Oct. 6, 2023

Não tem tradução das mensagens de automação em português europeu. Só em brasileiro e algumas só em inglês...

Using app

Over 2 years

Total reviews

4

Average rating

4.0

1 / 5 Share

Jan. 25, 2024

It started out as a great solution. But for some reason some features suddenly stopped working, for example the automated messages for abandoned carts. We have tried to reach out to the team, but received no quick response. Honestly starting to look for another solution.

Using app

Almost 3 years

Total reviews

14

Average rating

4.7

Developer Reply

Dear Customer, Sincere apologies for the poor customer support experience. Please note in the last month, we faced a few issues regarding WhatsApp templates of Automated messages. The service was interrupted for some time, but we made sure things were back on track within a few hours. I hope you understand! Sorry for the inconvenience caused.

1 / 5 Share

Sept. 4, 2023

Su servicio al cliente y soporte es pésimo, tengan mucho cuidado si quieren personalizar sus mensajes o campañas porque se tardan mucho o no les van a responder. no lo recomiendo. Saludos

Using app

3 months

Total reviews

2

Average rating

3.0

Developer Reply

Estimado cliente, Sinceras disculpas por la mala atención al cliente. Entendemos su frustración y dificultad para crear una campaña. Nos gustaría aprovechar esta oportunidad para corregir nuestros errores y llamarlo para comprender su problema. Ya le hemos enviado un correo sobre el mismo.