SL: WhatsApp Chat + Marketing
All reviews
Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...
Dear Customer, Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application. We would like to take this chance to undo our mistakes & get on a call with you to understand your problem. We have already sent you an mail regarding the same.
It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to [email protected]
The application is a disgrace, they charged me 300€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to [email protected]
This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.
They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience. Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
Avoid it! Bugs, bad support and don't refound saing that you accept the policies. and stop sending trash mail, no unsubscription option. totally illegal
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced with our app.. We would like to assure you that your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro. Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted. Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
Que onda con su pop up? ni siquiere lo traducen en varios idiomas, muy mala actualizacion que hicieron, decepcionado.
Gracias por compartir sus comentarios sobre nuestra función emergente. Nos disculpamos sinceramente por cualquier inconveniente causado por la falta de opciones de traducción. Entendemos que brindar soporte multilingüe es esencial para garantizar una experiencia de usuario positiva y agradecemos su paciencia y comprensión. Sus comentarios nos ayudan a identificar áreas de mejora, y realmente apreciamos que nos informe sobre este asunto. Si tiene más sugerencias o inquietudes, no dude en comunicarse con nuestro equipo de atención al cliente. Valoramos su opinión y nos esforzamos por brindar el mejor servicio posible a todos nuestros clientes. Una vez más, nos disculpamos por cualquier decepción causada y gracias por su comprensión.
Too many bugs in recent times. Using this app from 2022. But recently the app has a lot of bugs and is very unstable. I'm looking for other options The 'My whatsapp' window is still not working They started to bill me even after uninstalling
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on [email protected]. We are here to assist you and provide you with the best possible assistance. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on [email protected]. We are here to assist you and provide you with the best possible assistance. We genuinely appreciate your patience and understanding.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues. We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers. We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process. Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
They abandon customer support, no replies, chat button does not work from mobile safari and mozilla. Terrible experience!
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challenging, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Used it for 12 months on free plan. However, once I upgraded to growth plan, I realised that it is a click bait and I will be required to upgrade to engage plan if I want to use any of the features. After converting to whatsapp business API, I got no handholding and I also lost my ability to use the chat widget. All in all, i wasted 10 days of writing to the support team for resolution, and finally I uninstalled
Hello Customer, We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
Support is very good. the response is very good. Great application. I recommend other to go for it.
Thank you for recommending us in your review! We are pleased to have made your experience with us excellent and we will be more than happy to assist you.
BEWARE YOU MIGHT LOOSE UR WHATSAPP ACCESS FOR EVER. Very Bad, NO proper support. Unable to use my own whatsapp to reply messages. No proper guide to install (specifically the time it takes to start using the app properly). a very bad experience. Sent a mail to the team no reply yet. so i had to unstall, but still unable to recover my whatsapp number
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
VERY DODGY APP. DO NOT INSTALL THIS APP. App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
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