Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.3
feedback
350
chart
#1,823
All reviews
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March 27, 2023
La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
Aug. 8, 2023
BE AWARE THEY COMIT FRAUD, THEY ADD POPUPS ALL OVER YOUR PLACE WITHOUT CONCENT. THEY SPAM YOUR COSTUMERS WEEKS LATER AND SELL WHATS APP DATA BASES THEY CHANGED THE CORE OF THE APP WITHOUT CONCENT OR APROVAL. NOW THEY DEMAND THE COSTUMER TO LEAVE THEIR WHATS APP NUMBER OR THEY WONT SEND THE MESSAGE. ALSO THEY FORCE YOU INTO THIS. NO SUPPORT RESPONSE EITHER. BUYER BE AWARE THIS IS FISHY, THEY MAKE RELEVANT CHANGES WITHOUT APPROVAL.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
March 24, 2023
Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
March 24, 2023
Nothing works, lots of 404 broken links, the "free trial" does not work and charges you immidiatly when upgrading to a paid plan. Did not bother to even contact support as they only have email support, and an app this broken does not deserve my time.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
March 22, 2023
it says there is a 7 day free trial. But when I try on the growth package, they billed me immediately. I ask their support for assistance, no action taken. Now, shopify have billed me. they say they need more time to process....
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
March 7, 2023
Esse aplicativo do Shopify é bem legal, estou gostando. É muito simples de mexer quando se coloca na sua linguagem.
Grazie per averci consigliato nella tua recensione! Siamo lieti di aver reso la tua esperienza con noi eccellente e saremo più che felici di aiutarti.
March 6, 2023
Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
March 5, 2023
They will still charge you on free plan as well, Its a trap, be careful, not recommended, Now they are not replying on the support as well. How to report shopify for unauthorize charge?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Feb. 23, 2023
I always used this, but they changed the interface, now people gotta plug their phone number and they asked you to update to free but they can charge $500. I dont get it, it was a great app, i recommended it to all my students
Feb. 22, 2023
Hace unos cobros exagerados sin haber habilitado ningún servicio adicional, deberían informarle al cliente el porque de los cobros adicionales
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible. Realmente apreciamos su paciencia.
Feb. 19, 2023
excelente aplicación. Tiene muchas funciones interesante, ayudar a realizar varias actividades de manera automática
Feb. 18, 2023
This app is automatically creating new changes to my store. Completely useless app. I want to remove all the unncessary features asap!
Feb. 15, 2023
muy buena herramienta
¡Gracias por compartir sus comentarios con nosotros! Nos complace haber hecho que su experiencia con nosotros sea excelente y estaremos más que felices de ayudarlo.
Jan. 31, 2023
It doesn't allow to disable some widgets or you must get an extra verification step to control your own account, this verification was not completed by superlemon in over a month. Every update took a lot of time and their response time is very long. We had to switch to a different app as we never recieved any answer from them.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 30, 2023
The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 30, 2023
This app sends 20% discount codes to customers without consent. Creates codes in Shopify without consent. I didnt set it up. I merely "upgraded" to an upgraded FREE plan. [Update] Their reply is they do not have permission to create discounts. My customer received 20% discount via whatsapp. It must be a phantom admin who granted the discount.
Sincere apologies for the inconvenience. Please note that we do not have the permission to create discounts on behalf of any shop. However if you have any concerns regarding the product we are happy to arrange a call for you.
Jan. 27, 2023
]La aplicacion era lo mejor que habia en shopify, hasta que ya desabilitaron la opcion de mensaje directo a whatsapp.
Sinceras disculpas por las molestias. Tenga en cuenta que no tenemos permiso para crear descuentos en nombre de ninguna tienda. Sin embargo, si tiene alguna inquietud con respecto al producto, estaremos encantados de programar una llamada para usted.
Jan. 25, 2023
Checkout FREEZE: Your app is causing checkout freeze and leading to a very significant loss in sales Urgent ACTION: Inform all your app users immediately and urgently about the checkout freezes your app is causing and leading to their massive sales loss. Some of them might even not be aware NOTE: PLEASE do not release any updates without testing. This seems to be a highly irresponsible act on your side. It is detrimental to the sales of a lot of hardworking store owners on Shopify.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 24, 2023
BUYER BEAWARE***** They hid their fee in the minimized text you could be charged up to $5000 a month. I made a mistake of installing it by lookin at their reviews I now know they are fake. They wouldn't even get back to me to set up the app even I signed on their monthly subscription plan then I noticed they are charging me one by one for the app it not even set up yet. Stay AWAY AT ALL COST
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 24, 2023
Abondoned Cart Not Working, Pls Help ASAP, Order Confirmation Sms Going but Customers Not Recieving Whatapp Msg for Abondoned Carts
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.