Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.7
feedback
1,075
chart
#15,350
All reviews
Rating Breakdown
Review RSS Feed
Aug. 28, 2023
very poor customer support i am trying to reaching out your company before 3 days but no one reply me and i also pay you guys 15$ no one response me scammers
Dear Dr. Rashel, Sincere apologies for the poor customer support. We understand your frustration. We would like to take this chance to undo our mistakes & get on a call with you to understand your problem. We have already sent you an mail regarding the same.
Aug. 27, 2023
Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...
Dear Customer, Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application. We would like to take this chance to undo our mistakes & get on a call with you to understand your problem. We have already sent you an mail regarding the same.
Aug. 17, 2023
It was a good app, but they start to charging me and I don't know why If I have the free plan. Also an app of WhatsApp and they don't have WhatsApp support, so wrong. The worst support, I send an e-mail days before and there's no answer yet
Aug. 17, 2023
Platform is not ready please dont use , Nothing fuctions properly and no proper support, it just they take money and disapear
Aug. 10, 2023
muy buena la app muy recomendada excelente de mucha utilidad practica ... especial para empresa muchas gracias
Aug. 2, 2023
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to tubuddhashop@gmail.com
Aug. 2, 2023
The application is a disgrace, they charged me 300€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to onchitrends@gmail.com
Aug. 2, 2023
The application is a disgrace, they charged me 200€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to mitemyshop@gmail.com
Aug. 2, 2023
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to info@daremyshop.com
July 31, 2023
Bellissime, è ben fatta molto facile ed intuitiva, ci vuole pochissimo per attivarla, ci sono diveri piani di abbonamento
July 28, 2023
This app has generated interference with the code of my theme causing the photo of the products not to be shown, which is really disastrous. I have tried to contact the developer of the app and have not received any response. Now I do not know how to solve the problem, it is really a horror to have installed this app because of the interference with the code of the store and on top of that they do not respond.
July 13, 2023
Not even a star if there is an option. Many functions cannot load, already emailed them for months, paying but still unable to use them. Take months to respond or even not respond. So piss off!
July 11, 2023
They shove pop-ups into your theme then support never answers to support removing it & you cannot remove it from the settings. bad app
Store
Walls Nation
Using app
About 3 years
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the pop up. We understand that this has been frustrating for you, and we genuinely appreciate your patience. Our customer support team is dedicated to providing timely assistance. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
July 2, 2023
Da rivalutare dopo gli ultimi aggiornamenti, prima era tutto ok, semplice ed intuitiva, adesso le nuove opzioni le attivano senza dare la possibilità di scegliere.
June 27, 2023
Avoid it! Bugs, bad support and don't refound saing that you accept the policies. and stop sending trash mail, no unsubscription option. totally illegal
Thank you for taking the time to share your feedback. We apologize for any inconvenience you may have experienced with our app.. We would like to assure you that your satisfaction is our top priority, and we are committed to addressing this issue promptly. Please raise your concern with our support team, it would have taken only a few minutes to address this matter. We will do everything we can to make your experience with Superlemon positive again!
June 18, 2023
es la peor aplicacion, No tiene soporte.. otra app tiene un chat de soporte en vivo, No lo reciendo bad
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro. Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted. Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
June 16, 2023
No tiene soporte, deberían tener soporte inmediato por whatsapp, pero los correos que responden tienen una respuesta muy demorada y no resuelven ninguna duda. Deberían tener un buen soporte, ya que los recargos por mensajes enviados son altos, y eso que es adicional a la suscripción. Buscaré otras opciones.
Pedimos disculpas por el descuido. Nuestro equipo de atención al cliente está dedicado a brindar asistencia oportuna, y es decepcionante escuchar que nos quedamos cortos en este caso. Seguiremos investigando el asunto para asegurarnos de que tales retrasos no se produzcan en el futuro. Actualmente estamos desarrollando una función de soporte de chat en vivo que pronto estará disponible para usted. Pronto nos pondremos en contacto con usted para una resolución. ¡Haremos todo lo posible para que su experiencia con Superlemon sea positiva nuevamente!
June 9, 2023
Que onda con su pop up? ni siquiere lo traducen en varios idiomas, muy mala actualizacion que hicieron, decepcionado.
Gracias por compartir sus comentarios sobre nuestra función emergente. Nos disculpamos sinceramente por cualquier inconveniente causado por la falta de opciones de traducción. Entendemos que brindar soporte multilingüe es esencial para garantizar una experiencia de usuario positiva y agradecemos su paciencia y comprensión. Sus comentarios nos ayudan a identificar áreas de mejora, y realmente apreciamos que nos informe sobre este asunto. Si tiene más sugerencias o inquietudes, no dude en comunicarse con nuestro equipo de atención al cliente. Valoramos su opinión y nos esforzamos por brindar el mejor servicio posible a todos nuestros clientes. Una vez más, nos disculpamos por cualquier decepción causada y gracias por su comprensión.
June 8, 2023
I can't disable the optin widget, I hate it!! The support doesn't exist, never send me back a verification for checkout
Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any inconvenience caused by the inability to disable the optin widget and the lack of support you experienced during the checkout process. We understand that this has been frustrating for you, and we genuinely appreciate your patience. Regarding the verification email for checkout, we apologize for the oversight. Our customer support team is dedicated to providing timely assistance, and it is disappointing to hear that we fell short in this instance. We will investigate the matter further to ensure that such delays do not occur in the future. We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
March 6, 2024
Too many bugs in recent times. Using this app from 2022. But recently the app has a lot of bugs and is very unstable. I'm looking for other options The 'My whatsapp' window is still not working They started to bill me even after uninstalling
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service. We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance. Thank you for bringing this to our attention, and we hope to regain your trust in the future.