Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.3
feedback
358
chart
#6,369
All reviews
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April 17, 2024
If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 22, 2022
Support is not good. Some time not Replied on mail or replied more than 7 days. Now, we are deleting the app. Please avoid install the app
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 18, 2022
Product is ok why is no one replying to my emails? Live support also not there. Please reply Also how to check which customers have got abandon cart messages?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 17, 2022
No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.
Nov. 14, 2022
this is one of those apps that actually does what it says it does and does it really well, if you want a free whatsapp button you get that with no issues, also you can set it up in a whole range of diffferent ways and it has a lot of interesting options to grow with your store.
Nov. 14, 2022
Estou a mais de um mês tentando entrar em contato com o suporte para resolver BUG do APP e não obtenho resposta. Suporte péssimo! Adquirimos a versão paga do sistema e simplesmente não conseguimos usar. Que atendimento é esse? Horrível...
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Agradecemos muito sua paciência.
Oct. 31, 2022
No me deja vincular la cuenta comercial de Facebook, no deja personalizar las plantillas, algunos procesos están en ingles.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible. Agradecemos mucho su paciencia.
Oct. 27, 2022
WORST APP and THE WORST customer service. No one cares in this company and does not even bother replying or acknowledging an email. I would like to unsubscribe and please HELP me for the same and at least take an initiate now to reply.
Sincere apologies for the inconvenience caused. We shall get in touch with you regarding the issue and resolve it as soon as possible. We highly appreciate you patience.
Oct. 17, 2022
Is someone still maintaining this app? I've been sending emails for almost two weeks with no response :(
Oct. 14, 2022
very bad customers support,not able to see if automated msges are being sent to the customers are not
Sept. 27, 2022
Amazing app, would love to see a few more updates. Like country code search in opt-in using name or code and designing the opt-in pop-up image to match the store look and feel. if that gets implemented, then for sure 5-stars!
Sept. 27, 2022
Worst Customer Service EVER! The app is good, but some things aren't working and the support isn't helpful. Only e-mail and they can take days to reply us (with no solution). Too bad... because the idea is really good.
Feb. 4, 2025
Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.
Sept. 17, 2022
Aplicativo muito útil. Está me ajudando demais aqui. Muito obrigado aos desenvolvedores do App. Vou recomendar aos meus amigos.
Aug. 29, 2022
Worst customer service PATHETIC, even though you choose the Ultimate plan which says "priority customer service" they don't reply with a proper response. Our issue is still in a pending state.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected], and we will surely solve it as soon as possible.
Jan. 19, 2024
Worst Customer Service. Not happy at all. I have asked the team to release my API integrated phone number but no one from the team is replying.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected], and we will surely solve it as soon as possible.
July 24, 2022
Great app. Increased conversion rate. Easy to use and configure. Thanks a lots. Looking forward to capture visiting customer details.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
May 22, 2022
Llevó 1 año utilizando esta app. No hay ninguna igual, con tantas funciones y que funcione tan bien. Excelente. Aunque el precio podrían ajustarlo un poco.
Gracias por tu maravillosa reseña. Esperamos sinceramente que nuestra aplicación lo ayude a conectarse con sus clientes y hacer crecer su negocio. Que tengas un buen día :)
May 11, 2022
Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.
April 28, 2022
This app isnt right for my store so had to delete but seems to work well if you need Watsapp, Live Chat or Messenger. I had an issue with deleting and someone contacted me straightaway when I sent an email and added a review.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.