SL: WhatsApp Chat + Marketing
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What happened? You can´t send direct whatsapps to the abandoned carts anymore. That was the best of the app, to bad it doesn´t have that function anymore.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
As a small business, I find Superlemon whatsapp plugin as helping hand in my business. It minimizes the expenses I have with my paid ads, and I'm able to have these quality customers when they click the whatsapp button to initiate chat. Awesome
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Someone wrote a 5 star review that we did not write. The email was not in our user or collab system. Leading to believe this app had auto pushed reviews from itself
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Hi, Please accept our apologies for any inconvenience caused. We have approved your Opt-in request. If you need any assistance with the App's, please contact [email protected]. You can count on us to help you. Thank you
Using this app for the past 2 years and loving it. using the free version and it is great. Best App.
La aplicación funcionaba perfecto hasta que lanzaron la versión beta. La usaba para recuperar carritos enviando mensajes manuales, pero la version beta ya no tiene esta opcion. Me comunico al email de soporte [email protected] y mis emails rebotan, dice que la direccion no existe.
Hola, Disculpas por los inconvenientes causados. Estábamos experimentando dificultades técnicas con nuestro servicio de correo, pero ahora volvemos a la normalidad. Le solicito que nos informe si todavía tiene algún problema con la aplicación Superlemon en [email protected] y lo resolveremos lo antes posible. Gracias!
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Super easy and excellent, just starting my business, I were looking for such an app, found it through youtube by Megs Hollis.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio. un completo desastre
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi, Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December. If you need any assistance with the App's updated interface, please contact [email protected]. You can count on us to help you. Thank you
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at [email protected]? We will surely help you to use the new application. Thanks
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Had used the app for the past year (happily), then they updated it and you can no longer send manual messages. Advised support and never received a concrete solution. Also lost all of our message templates, no advance notice that this change would delete existing templates. If you are trying to connect whatsapp to your shopify store, this is NOT the app.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
It's just the best. Simple and practical!!! Been using it for over a year now. Highly recommended!!!
Thank you so much for your wonderful review, we truly appreciate it ❤️ We are so happy to hear that our app helps your business and we hope that the Automated feature gives you even more value 😁 Kindest regards
It really help to solve my customer query and boost up my sales. Also it help me to improve my product and customer will also get answer right away for any customization needs.
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
Adoro la perfeccion de la distribucion de cada elemento detalle, todo perfectamente organizado y super facil para personalizar. Love it!
Using superlemon for almost a year. Very happy over all. Very good for small businesses. Could improve on the pricing front though.
Hello User, Thanks for writing to us. We are working on a new Build of our application where new Features will be introduced and new pricing will be provided too in the new build. Regards, Team Superlemon
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