Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.3
feedback
349
chart
#1,823
All reviews
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May 11, 2022
Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.
April 28, 2022
This app isnt right for my store so had to delete but seems to work well if you need Watsapp, Live Chat or Messenger. I had an issue with deleting and someone contacted me straightaway when I sent an email and added a review.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
April 15, 2022
very good ,I'm using the free version, and so far so good,But sometimes don't show ICONS, wonder why
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
April 12, 2022
Acabo de instalar está aplicación en mi tienda online y me parece genial, estoy encantado. ¡¡Mil Gracias!!
Gracias por tu maravillosa reseña. Esperamos sinceramente que nuestra aplicación lo ayude a conectarse con sus clientes y hacer crecer su negocio. Que tengas un buen día :)
April 3, 2022
This new look is not user friendly. I can't recover most flof my abandoned carts. I really hate working with this app now I enjoyed the last one. This doesn't fit into my phone screen at all. I can't see the customer details. It's really not user friendly at all
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Feb. 13, 2023
Was using the free version just for the widget, but recently some clients came to us saying they have been receiving unsolicited whatsapp messages in english (our store is in portuguese). Turns out this app launched new features and turned them on by default, which also means they charged us $64,32 and sent over 800 whatsapp messages to our clients in a foreign language. VERY upset with this. I want my money back. This was the most problematic thing that happened, but once they did an update which behaved badly with other apps and broke our site. And another time I was testing our sales funnel and discovered they had inserted an optin checkbox for whatsapp messages on product pages. The features are interesting and they have been developing a lot of new features. Would be great, but the transparency on what is actually being published to our store (and charged) is very bad.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Feb. 23, 2022
What happened? You can´t send direct whatsapps to the abandoned carts anymore. That was the best of the app, to bad it doesn´t have that function anymore.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Feb. 2, 2022
We find the Superlemon WhatsApp plug-in to be really useful. Such a great result their message automation gives in store.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Feb. 2, 2022
As a small business, I find Superlemon whatsapp plugin as helping hand in my business. It minimizes the expenses I have with my paid ads, and I'm able to have these quality customers when they click the whatsapp button to initiate chat. Awesome
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Jan. 19, 2022
Someone wrote a 5 star review that we did not write. The email was not in our user or collab system. Leading to believe this app had auto pushed reviews from itself
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Jan. 14, 2022
Worst , send couple of mail for assistance. No response . Subscription is on and app is not working.
Hi, Please accept our apologies for any inconvenience caused. We have approved your Opt-in request. If you need any assistance with the App's, please contact [email protected]. You can count on us to help you. Thank you
Jan. 6, 2022
Using this app for the past 2 years and loving it. using the free version and it is great. Best App.
Jan. 5, 2022
La aplicación funcionaba perfecto hasta que lanzaron la versión beta. La usaba para recuperar carritos enviando mensajes manuales, pero la version beta ya no tiene esta opcion. Me comunico al email de soporte [email protected] y mis emails rebotan, dice que la direccion no existe.
Hola, Disculpas por los inconvenientes causados. Estábamos experimentando dificultades técnicas con nuestro servicio de correo, pero ahora volvemos a la normalidad. Le solicito que nos informe si todavía tiene algún problema con la aplicación Superlemon en [email protected] y lo resolveremos lo antes posible. Gracias!
Jan. 4, 2022
MAL EXPERIENCIA CON VERSION BETA.. YA CAMBIE DE APLICACION, YA NO SE PUEDE MANDAR MENSAJES MANUALES EN CRM
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Jan. 1, 2022
Super easy and excellent, just starting my business, I were looking for such an app, found it through youtube by Megs Hollis.
Thank you for your wonderful review. We sincerely hope our app helps you connect with your customers and grow your business. Have a good day :)
Dec. 29, 2021
ha cambiado la aplicacion y no puedo enviar carritos abandonados porque no puedo crear ni plantillas de envio. un completo desastre
Hola, Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en [email protected] y seguramente lo resolveremos lo antes posible.
Dec. 1, 2021
Bad decision in the last update, the Manual Orders CRM was a so good feature and you change it, I understand what you want to achieve but could be with a smoothly transition. Hope you can fix it or improve it soon, at this time I will uninstalling, maybe later I will use you again. Good luck.
Hi, Please accept our apologies for any inconvenience caused. Our team is working to bring back the Manual Messaging feature similar to the previous version, which will be released in the second week of December. If you need any assistance with the App's updated interface, please contact [email protected]. You can count on us to help you. Thank you
Nov. 26, 2021
The app was working well until their recent update. Now I cannot even send abandoned cart messages. Support team is not helpful.
Hi, Sorry for any inconvenience this may have caused you. Can you share the difficulty you are facing with the Superlemon app at [email protected]? We will surely help you to use the new application. Thanks
Nov. 15, 2021
The app used to be good, after the last update it is completely bad, I do not recommend! I want a refund for the last two months!
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 15, 2021
Customer support is PATHETIC. They recently changed their UI and they have removed many good functionalities which were available earlier. When we reached out to customer support to help us figure things out so that we can continue BAU, no one has responded from there team even after repeated follow ups. I WON'T RECOMMEND THIS APP TO ANYONE.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.