Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.3
feedback
355
chart
#6,369
All reviews
Review RSS Feed
Nov. 11, 2021
From today it is not working. After updation no feature is working. Customer support isd unable to resolve the issue
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Nov. 3, 2021
It's just the best. Simple and practical!!! Been using it for over a year now. Highly recommended!!!
Thank you so much for your wonderful review, we truly appreciate it ❤️ We are so happy to hear that our app helps your business and we hope that the Automated feature gives you even more value 😁 Kindest regards
Sept. 30, 2021
The app is nice and easy to install - however order confirmation to customers are going after 10 minutes. It would be great if you guys could have a chat facility for your app or reply to emails as that would help out. Overall the app is working fine.
Hi, Apologies for any inconvenience caused to you. Request you share the issue you are facing at [email protected] and we will surely solve it as soon as possible.
Sept. 25, 2021
It really help to solve my customer query and boost up my sales. Also it help me to improve my product and customer will also get answer right away for any customization needs.
Sept. 9, 2021
The app has created a mess with our clients. Auto order cancel has NOT been selected. Yet when the client replies to the COD with No, their system cancels the order on shopify! But that is not the only issue. The cancelation does NOT restock the item in inventory. Reached out to support, they keep passing the buck to someone else. We finally gave up and have now removed the app. Ordinarily, I would not have bothered to write a review, but their app has caused us significant customer issues. And their customer support is 0/5 rating in my humble opinion. Of course, I have all the communication to back up my claim. It just sad, the app had so much potential.
Aug. 18, 2021
Adoro la perfeccion de la distribucion de cada elemento detalle, todo perfectamente organizado y super facil para personalizar. Love it!
Aug. 13, 2021
Using superlemon for almost a year. Very happy over all. Very good for small businesses. Could improve on the pricing front though.
Hello User, Thanks for writing to us. We are working on a new Build of our application where new Features will be introduced and new pricing will be provided too in the new build. Regards, Team Superlemon
Aug. 4, 2021
I've been loving this app so far!! easy to use and highly customizable. I'm currently using the free version, but seriously considering moving for a paid plan. Great work!
Aug. 4, 2021
Best customer support, and the most efficient WhatsApp App. Had faced some issue and they resolved it right away.
July 16, 2021
most of the time unable to send msg and it always show announcement stating there's an issue. This issues didnt solve for few months. Email support also didnt reply.
We have replied with the possible solution to your query. Please check if you received it. In case of further doubts, please let us know, we will be happy to help. Best Regards!
July 7, 2021
Super, verdaderamente es grais. Las ventas aumentan teniendo esta opcion, funciona perfectamente, la recomiendo.
July 7, 2021
The email support is so reliable! they answered fast and helped me with my queries. The app is very useful! Highly recommended!
July 5, 2021
Abandoned Checkout Recovery not working for the longest time more than 90 days. No Email from them only a update notification on the app. Avoid!
Using app
Almost 2 years
Total reviews
2
Average rating
3.0
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!
June 28, 2021
No me gusto ya que no puedo modificar el mensaje que deseo le llegue al cliente, el que esta predefinido es demasiado, frio, distante poco amable, y robotizado. Les sugiero buscar forma para crear uno mismo el mensaje conforme el espiritu que deseamos mostrar a nuestros clientes
Hello User, Apologies for the inconvenience caused to you. The feature for editing the content of a template message will be available in our upcoming build release. In case you of any other queries, please write to us at [email protected]
June 19, 2021
me ha encantado, gracias por la ayuda, esta aplicación es muy util para las tiendas que comenzamos, es muy facil de usar y muy practica.
June 17, 2021
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User, Apologies for the inconvenience caused to you. We have already raised this issue to our developer team for investigation. You will be immediately updated on the same ticket as we receive a revert from them. Thank you for your patience.
July 8, 2022
Deleted the APP. The request you are making to add registered on Google analytics from the widgets clicks that feature is not available right now This app used to work fine, now 2 weeks this ” We are facing issue in sending Automated messages for abandoned cart template messages. We are working on resolving this. Apologies for the inconvenience caused. Appreciate your patience.”
We apologize for the inconvenience caused. We are working hard to fix this issue as soon as possible. Please write to us at [email protected].
June 9, 2021
Used to work well for over a year but the last 6 months have had several issues. The automated Abandoned cart has stopped working twice, for weeks on end without any notification. Who knows how many sales have been lost due to this. It was addressed by the developers only for it to happen again a few weeks later. Been told it would be fixed in 2-3 days - more than a week later and no response. Very generic responses usually from the Help Desk Team. Unfortunately lost all faith in the app. Just found a better app for the same price with more functionality and more trust ratings.
Our support team is in contact with you on ticket #22004. We are working hard to fix this issue as soon as possible. We apologize for the inconvenience caused. Please wait for our response in the ticket.
July 27, 2021
I have been trying to get a simple request done for the last 2 days now. It seems to be taking a lifetime. When are you going to reply and do? The support has been great so far, I hope it stays that way and my request gets seen to.
Hi, Apologies for the inconvenience caused. We have replied to your query. Kindly write back to us if you are still facing the issue. Regards, Team Superlemon
June 4, 2021
I love it! I use the app to help my customers with Questions & Answers. It´s perfect to give a personalized support...
Hello Dear Customer, We really appreciate your feedback. Please, if you face any problem with the app, you can contact us through the following email address: [email protected] Best Regards!