Marketing+Support on WhatsApp
Send abandoned cart notifications & campaigns over WhatsApp
Rating
3.8
feedback
1,061
chart
#3,064
All reviews
Rating Breakdown
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Jan. 23, 2023
I used this app to give my visitors the option to contact us directly by whatsapp. It worked well until Superlemon did an update and installed an 'opt in' widget on my store which then made it not possibe for customers to checkout. Too intrusive for my liking. APP DELETED!!!
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 21, 2023
muy bien la aplicación pero tengo una consulta porque quiero vender en varios países y el botón de whatsapp solo me sale en español me gustaría ocultarlo en otro país o si se puede cambiar el idioma para ese país cuando entren desde ese país
Obrigado pelo seu feedback Temos o prazer de ter feito a sua experiência conosco excelente e teremos o maior prazer em ajudá-lo. Por favor, envie-nos um e-mail em [email protected] para as consultas.
Jan. 21, 2023
pathetic Experience with them, worst customer service ever, they automation are just out of control, customers complaining for the repeatedly sending same automation again and again, while we are trying to discontinue service with them and they are not even sorting way out for last 4 days. strongly not recommended at all.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 20, 2023
Fatta molto bene e molto un prodotto molto utile facile da configurare e comoda da usare ,consiglio vivamente a tutti
Obrigado pelo seu feedback Temos o prazer de ter feito a sua experiência conosco excelente e teremos o maior prazer em ajudá-lo. Por favor, envie-nos um e-mail em [email protected] para as consultas.
Jan. 17, 2023
I am trying to delete this app, and there is no visible way to do it. It's very important. I sent an email as well with this request. This last update is generating a lot of complaints from customers. I was only able to hide the icon
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 13, 2023
Muito difícil de fazer as configurações, toda hora tem um bug... Recebi informação que o app é muito bom, até deve ser após conseguir configurar, mas até o momento ainda estou na luta...
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência
Jan. 13, 2023
VERY VERY BAD SUPPORT SERVICE........................................................................
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Jan. 2, 2023
After this app install task we were having trouble to understand.But now our problem is getting solved and also getting good help from superlemon support team. And also special thanks to Rajaseelan Nader and Surbhi Agrwal for their explanatory service which is quite easy.
Thank you for recommending us in your review! We are pleased to have made your experience with us excellent and we will be more than happy to assist you.
Dec. 26, 2022
estou usando o plano free agora no ínicio, mas pretendo assinar outro plano pq é muito bom. super recomendo...
Obrigado por nos recomendar em sua avaliação! Temos o prazer de ter tornado sua experiência conosco excelente e teremos o maior prazer em ajudá-lo.
Dec. 20, 2022
INCRÍVEIS, SUPER AGRADECIDO.. DESEJO O MELHOR PARA TODA A EQUIPA LEMON. UM GRANDE E FORTE ABRAÇO.. MEUS MELHORES CUMPRIMENTOS.
Obrigado por nos recomendar em sua avaliação! Temos o prazer de ter tornado sua experiência conosco excelente e teremos o maior prazer em ajudá-lo.
Dec. 17, 2022
¡Excelente herramienta! Me ha ayudado mucho en mis tiendas y es muy practica a la hora de configurar.
¡Gracias por recomendarnos en tu reseña! Nos complace haber hecho que su experiencia con nosotros fuera excelente y estaremos encantados de ayudarle.
Dec. 9, 2022
I try to contact support but till now no answer so far, I upgrade my plan to create a campaign but I can not create at teamplet I keep sending emails but it seems that I am sending them to the empty space there is no support from them at all
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Dec. 6, 2022
A proposta do aplicativo é boa, más infelizmente estou desanimando porque dá muito bug pra abrir as páginas e ao salvar as configurações, trava o número de telefone da conta que não conseguimos editar depois, alteramos o idioma preferido no sistema más não obedece nas mensagens aos clientes, não tem suporte por chat, demoram pra responder os emails e quando responde as respostas são confusas.
Dec. 3, 2022
excelente aplicación, es ideal para que los clientes se contacten con uno, y ademas, se puede saber de que producto están preguntando, ya que aparece la URL del producto en cuestión, la recomiendo 100%, descargenla y pongala en su tienda.
¡Gracias por recomendarnos en tu reseña! Nos complace haber hecho que su experiencia con nosotros fuera excelente y estaremos encantados de ayudarle.
March 25, 2023
2 months waited no response , its not working no support ,no response very hard to unsubscribe possible after this review pls contact Ravi 9677888352 VERY USEFUL -VERY GOOD TEAM EXPLAINED EVERTHING AND DEMO IN LIVE CHAT AND CLEARED ALL MY DOUBTS .VERY USEFUL APP .SOLVED AND SAVED MY TIME FOR MARKETING PROMOTION ADD SENDNG IN WHATS APP .. REVENUE INCREASED THANK YOU SUPERLEMON
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
April 17, 2024
If you just need the widget that appears on your website to connect with your customers Superlemon works just fine. However, none of the automation works properly and to make it worse no customer service is available to help. I have sent over more than 3 emails and I just got one response saying they will investigate and never came back to me for more than a week.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 22, 2022
Support is not good. Some time not Replied on mail or replied more than 7 days. Now, we are deleting the app. Please avoid install the app
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 20, 2022
baixei agora, até aqui ta indo muito bem não tenho do que reclamar!! se tiver algum problema, ou alguma sugestão voltarei aqui pra falar.
Nov. 18, 2022
Product is ok why is no one replying to my emails? Live support also not there. Please reply Also how to check which customers have got abandon cart messages?
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible. We really appreciate your patience.
Nov. 17, 2022
No me está funcionando como debe. Ya he configurado en mi Shopify lo que me pide y no puedo utilizarla.
Sinceras desculpas pelo inconveniente causado. Entraremos em contato com você sobre o problema e resolveremos o mais rápido possível. Nós realmente apreciamos sua paciência.