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Great idea and its great to have an app created by WhatsApp, but the functionality is limited. Templates are not customisable, making the messaging sound robotic and old fashioned. The support via the build-in support button is non-exsistance, the agents wont help you as they say they dont care about Shopify x Whatsapp integration, while it is a natively built app by WhatsApp. It is quite funny to see. There are bugs, such as the app doesnt know how to handle split fulfilment and will send out wrong notifications. Again, no support is avaliable and no way to report this issue as their support staff refuses to help, they will response with a canned message, saying they do not handle WhatsApp account bans. How silly this is.
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback. Hi there, thank you for the detailed feedback, and we’re sorry for your experience. We understand the need for more customizable templates, and issues like split fulfillment sending incorrect notifications are important for us to address. Please contact us by clicking "Get support" so we can investigate. Best, The WhatsApp Team
Gracias! se me desconfiguro todo mi Whatsapp
very useful
Hi there, thank you for the review! We’re glad you find the app useful. Best, The WhatsApp Team
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