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Gracias! se me desconfiguro todo mi Whatsapp
When the order is confirmed, the shipping method is correct, but once shipped, the shipping branch is changed, resulting in a message indicating inconsistent data.
Hi there, thanks for reporting this and sorry for the confusion. Please contact support by clicking "Get support" in the app so we can investigate. Best, The WhatsApp Team
NEED MORE FEATURES, like editing existing templates, marketing messages , abandoned cart s
UPDATE: We've launched message customization! You can now edit message templates (right in the app) to match your brand. We're working hard to improve the app and we appreciate your feedback. Hi there, Thanks for the feedback. We hear you on wanting more features—especially editing templates, marketing messages, and abandoned cart recovery. We are actively working on adding support for these features. Best, The WhatsApp Team
Şablonlar Türkçe seçilmesine rağmen Başlık Türkçe açıklama ingilizce.
GÜNCELLEME: Mesaj özelleştirme özelliğini kullanıma sunduk! Artık mesajları (doğrudan uygulama içinden) markanıza uygun şekilde düzenleyebilirsiniz. Uygulamayı geliştirmek için yoğun bir şekilde çalışıyoruz ve geri bildiriminiz için teşekkür ederiz. Teşekkür ederiz, bu durumu dikkatimizi çektiğiniz için. Sorunu tespit ettik ve ekibimiz bir çözüm üzerinde aktif olarak çalışıyor. Sabrınız ve anlayışınız için teşekkür ederiz. Saygılarımızla, WhatsApp Ekibi
I downloaded the app and followed all the steps to the latter but could not finish the setup due to an error that kept occurring. I reached out to Support but up to now, I am yet to get any assistance.
I am not able to replace the template which i got approved from facebook manager
Hi there, Apologies for the lateness of our reply. You'll be happy to hear that we have launched message customization. You can now edit messages (right in the app) to match your brand voice! Thank you for trying our app and for your detailed feedback. Best, The WhatsApp Business Team
O Meta não deixa você usar o serviço de Inbox e esse App ao mesmo tempo. Você precisa desligar o serviço de inbox para poder usar esse aplicativo. Ou então usar um App terceiro para gerencias as mensagens inbox. Mas se eu usar um app terceiro já uso o terceiro para fazer tudo, as mensagens transacionais, inbox, outbound, etc. Esse Aplicativo é praticamente inútil. Serve apenas para lojas que usam o APP WhatsApp Business.
After the configuration is done, this message appears: Something went wrong. Please try again.
the customers had an old phone number in their account. When they placed a new order with a different number, the confirmation message was sent to the previous number. It seems the app uses the stored customer phone instead of the one entered at checkout. Please advise how to ensure messages go to the correct number.
We appreciate your feedback and apologize for the inconvenience. The app should send messages to the number provided at checkout, but there may be edge cases where the stored number is used. We’re looking into this and will work on a fix. If you have more information or specific examples, please reach out to support by clicking the “Get Support” link in the app. Additional information can help expedite the fix. Best regards, The WhatsApp Team
Falla a cada 2 dias y deja de enviar mensajes
need improvements
UPDATE: We've launched message customization. You can now edit messages (right in the app) to match your brand voice! We're working hard to improve the app and we welcome your feedback. Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share. Best Regards, The WhatsApp Team
Hello. Meta has rejected your messages, saying that they do not comply with Meta's rules. I submitted a request, but it has been pending for a month now. As a result, my customers have not received any messages for a month. Please advise me on what to do to resolve this issue.
Thank you for your patience and for letting us know about this issue. Message template approvals are managed by Meta and can sometimes take longer than expected. We recommend checking the template content for compliance with Meta's guidelines and reaching out to our support team for assistance in expediting your request. You can contact support by clicking the "Get Support" link in the app. Best Regards, The WhatsApp Team
App davvero pessima, ho contattato l'assistenza senza ricevere alcuna risposta, ho contatto anche WhatsApp direttamente dall'app e mi hanno detto che non è di loro competenza, ho contattato Meta e mi hanno detto la stessa cosa, questo è ridicolo visto che i messaggi vengono creati all'interno di business.facebook.com. Non c'e alcuna possibilita di modificare i messaggi, in piu ho selezionato il messaggio da inviare "ordine spedito" ma il messaggio viene inviato immediatamente anche prima di essere spedito.
Ciao, Grazie per aver condiviso il tuo feedback e per aver provato la nostra app. Siamo davvero dispiaciuti per la tua esperienza con il supporto e per i problemi che hai riscontrato riguardo la tempistica e la personalizzazione dei messaggi. Comprendiamo quanto sia importante avere il controllo sulle notifiche e ricevere assistenza tempestiva. Stiamo lavorando attivamente per migliorare sia la reattività del nostro supporto che la flessibilità dei modelli di messaggio. Il tuo feedback è prezioso e ci aiuta a dare priorità a questi aggiornamenti. Se sei disponibile, ti invitiamo a contattare nuovamente il nostro team di supporto fornendo i dettagli del tuo negozio, così potremo esaminare direttamente il tuo caso e aiutarti a risolvere il problema. Apprezziamo la tua pazienza e l’opportunità di rimediare. Cordiali saluti, Il Team WhatsApp
La instalé pero ahora no me funciona en la mensajeria centralizada del business manager...... no funciona el In Box
Hola, Gracias por compartir tu experiencia. Lamentamos que la mensajería centralizada no esté funcionando como esperabas. Por favor, ponte en contacto con nuestro equipo de soporte para que podamos revisar tu caso y ayudarte a resolver el problema. Tu retroalimentación es muy valiosa para mejorar la aplicación. Saludos, El equipo de WhatsApp
it just disabled my account for no reason
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