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it just disabled my account for no reason
Great app and super easy to use from WhatsApp. Just install it and forget it—no extra fluff. It simply gets the job done by notifying my customers about their orders.
Hi there, Thank you so much for your positive feedback! We’re delighted to hear that you find the app easy to use and effective for keeping your customers informed. Your satisfaction motivates us to keep improving and delivering a seamless experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out. Thanks again for choosing WhatsApp for Shopify! Best, The WhatsApp Team
Terrible app, It started to spam order notifications to all my customers who ordered, not only it annoyed my customers but it also got me banned on whatsapp for spamming! I went through whatsapp support to help rectify this issue and they just would not appeal my ban, they just give the same bs reason "Oh we will help you in 48 hrs" yea right, more like 48 years Avoid this app at all costs *WhatsApp support got back to me after posting this review but after giving my details and etc they went silent on me for 2 weeks and counting... great support whatsapp bravo!*
Hi there, Thank you for sharing your experience. We’re very sorry to hear about the issues you faced with notifications and your WhatsApp account. This is not the experience we want for our users, and we take these concerns seriously. If you’re open to it, please reach out to our direct support team (via the support link in the app) with more details so we can investigate and help resolve the issue. Your feedback helps us improve the app and prevent similar problems for others. Best, The WhatsApp Team
Excellant , Easy to set up, to add the payment method for whatsapp for shopify, you need to visit the billing and payment section , select accounts, then select whatsapp business account, then add the payment method. At present , order confirmation, order shipped and order delivered is set up, we can use our own whatsapp business number and a copy of the message is shown in our whatsapp business account chat log. We noticed there are option to add new templates from the pre approved templates, however we could not find how to activate the approved template in whatsapp for shopify. for example, we added a review request template from the template library and it's approved by system but that is not visible in Whatsapp app in shopify to enable. It will be good if we can add abandoned cart messages also. please guide us if any one has already set up review request and abandoned cart messages.
Hi there, Thank you for your detailed feedback and for sharing your experience with setup and template management. We’re glad to hear the app has been helpful so far. Regarding template activation and adding new flows like review requests and abandoned cart messages, these are not currently available in the app. We’re actively working to include new features, and your feedback helps us prioritize what we work on next. Thanks again for choosing WhatsApp for Shopify. Best, The WhatsApp Team
You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.
UPDATE: You can now customize messages to match your brand voice! We are working hard to make further improvements to the app. Thanks again for your feedback. Hi there, Thank you for sharing your feedback and for trying out our app. We understand how important it is to be able to customize message content to fit your business needs. We’re actively working on adding more flexibility and customization options, and we have recently launched a new format for order update messages that will give your customers more information about their order. We hope that you will give the new message format a try! Your input helps us prioritize future updates, so thanks again for helping us make WhatsApp for Shopify better. Best, The WhatsApp Team
Easy to set up, but would be nice if you offer more customization, flows, etc.
Hi there, Thanks for the feedback. We’re glad the setup was easy, and we hear you on wanting more customization and flows. We’re actively exploring improved templates, and we have some exciting updates coming in the near future that we hope you will try out. If you can share which specific flows or customization options would help most, we’ll use that to help prioritize our next updates. We appreciate you helping us improve WhatsApp for Shopify. Best, The WhatsApp Team
uselesss
Hi there, Thank you for sharing your feedback. We're sorry to hear that the app did not meet your expectations. If you encountered specific issues or if there’s something we can do to improve your experience, please let us know. We’re committed to making the app better and would appreciate any details you can share. Best, The WhatsApp Team
A simple and efficient app that really makes work easier.
Hi there, We’re thrilled to hear that you find the app simple, efficient, and helpful in making your work easier. Your feedback motivates us to keep improving and delivering a great experience. If you ever have suggestions or need assistance, please don’t hesitate to reach out. We’re here to support you and your business. Thanks again for choosing WhatsApp for Shopify! The WhatsApp Team
What's the point of this if You have to pay for each message sent? lmao fr bro
Hi there, Thank you for sharing your feedback and giving our app a try. We’re sorry to hear that the pricing didn’t meet your expectations. We understand that paying for each message can be frustrating, especially if you’re just starting out. Our pricing is designed to cover the costs of secure message delivery and ongoing support. Since this is a direct integration with WhatsApp, we are able to avoid passing on surcharges or subscription fees to businesses, as many other offerings will do. If you have specific suggestions or questions about how the pricing works, or if there’s anything we can do to help you get more value from the app, please let us know. We’re here to help and would love to hear more about your experience. Thank you again for your feedback, it helps us make the app better for everyone. Best, The WhatsApp Team
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