B2B Wholesale Club
Discounts, custom prices, product lock, order form & net terms
Rating
4.7
feedback
741
chart
#8,789
All reviews
Rating Breakdown
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Aug. 13, 2020
Quite disappointing, and a huge waste of time. So we installed this app, to integrate with our trade store, but the most basic feature are not in this app. We paid $100 for the additional feature of adding discount for bulk orders, however, this does not work per collection... It only works for the whole store, so you can't separate your catalog at all. (This is actually quite funny, since by default, you can offer automatic discounts to customers based on specific collections or products in shopify...) We then paid another 100$ for the feature of adding discounts to tagged products. However, this ran into severe issues, and it bugged out the app, since our customers have different tags based on which brand they have a trade discount for. The support overall is also extremely slow, we purchased some themes from them, because they look great, but they are quite a few issues each time, and theme support is even slower! It can easily take up to 5 days for you to get a reply about an issue, which just results in a crazy amount of lost time for apps or themes that don't work.
July 24, 2020
No free of cost support, if you have a store with a huge amount of product, the app don't work and have a bad Performance. Advanced Support costs you 90USD, additional functionality also only available on additional cost. Bad service but a lot to pay before you can be testt it is working or not.
Hello! Support is free. We have a separate program titled Premium Onboarding that is completely optional and gives merchants access to priority access in the queue and other features - but it's optional. Our regular support is free. We have responded to your emails and are awaiting responses - please respond ASAP. Thank you!
July 7, 2020
Unfortunately, it appears that this wonderful app is no longer as good as it used to be. Many changes in the last two months have been causing long delays on fixes and many more issues. I'm jumping out
July 6, 2020
This app used to work very nicely. They did some udpate 2 weeks ago to their app, and is not working correctly in our shop anymore. They don't give us estimate time to fix. It has hit us in sales with our wholesale customers. Hope they fix asap.
July 1, 2020
The app is good, the only issue is we have not been able to oppen the app, it is very hard, it send an error that reads as follows: saso-www.herokuapp.com closed the connection unexpectedly. As told, the app is good, but we have not been able to use it for the last week or so, sent an email to support got no answear...
March 23, 2020
Do not use this app or buy any add-ons. (1) They would calculate all "log-in" members as "wholesalers", and no way to resolve this. (2) Your discount inbox will disappear because this app would create "draft orders" for the "log-in" members. This has given me the energy to come to hear and say thank you for wasting our money.
Hi there! These issues listed are features of the app that can absolutely be adjusted. We've sent you an email with more information, please have a look and follow up with us when you get a chance. Talk to you soon!
Feb. 26, 2020
We installed this app in a test shop to try it out, and after being happy with how it works we are now busy installing it into our live shop. But you need a lof of patience with this app because support is really slow and a lot of times they don't read your question properly. This means that most questions sent to support will take a couple of days to get a proper answer, mostly because it has to go back and forth a couple of times. Plus for some reason you need support to get the app up and running for the first time, so installing this app will take a couple of days. This is really frustrating and time consuming, so make sure you have the time and patience if you want to use this app.
Hi there — it looks like some of your emails caught us over the weekend (outside of business hours) so we apologize for the delay. The app does have an automatic installation process initiated by the merchant (yourself) but with customized theme setups there can be snags, requiring our support team to resolve. We've sent you a follow-up email to address any additional concerns, so please keep an eye out in your inbox!
Jan. 30, 2020
When it works it’s great. But sometimes it just stops working and their customer service is awful!! Days go by with no answer!!
Jan. 29, 2020
I added this app last week. I've been trying to get someone to return my email from 4 days ago. There has been no response. At this point...which is...I spent a lot of money and literally no one is responding to me for the last 4 days....I wish I could give it zero stars.
Hi there! We received your message on this past Saturday and responded within a 2 hour period. Please check your spam folder to ensure the email did not get lost. We have now sent a follow-up just to be sure. Talk to you soon!
Jan. 6, 2020
I am a long-term user (2 years) of this app -- from before the PIXEL UNION acquisition. Recently I experienced a broken checkout process for NET30 customers.I had not changed anything in the operation of my store, added apps, or changed themes. I contacted support and they verified that the app was broken. And then…I waited…and waited…and waited…and emailed…and emailed…and emailed… After waiting five days without resolution, I deleted the app. Their customer service is absolutely pathetic and non-responsive. If you want to lose sales, install this.
Hi there - sorry for the delay, our office was on limited support during the holiday season. We are back on normal hours now and we have sent you a follow-up email with a request for access to diagnose this ASAP. Please check your inbox and get back to us as soon as you can! Looking forward to hearing from you.
Dec. 22, 2019
i've had glitchy issues with this app since i installed it . Should have changed ages ago.. latest problem is that when i changed my theme it stopped working... Customers couldn't check out. And after contacting support .. they tole me they needed to adjust it to work with the new theme... Fair enough.. They did the . work and advised all was well. I relaunched with my customers but didn't work properly. This time I was advised that it was a conflict with another app. I deleted the other app.. and still not working.... Wholesale Cub now advise that its a result of left over code.. Checked that with developer.. no left over code... Advised Wholesale Club again... now I wait... No wholesale facility now for over 2 weeks.. busiest time of year :( Winning!!
Oct. 28, 2019
Nothing is standard. Besides a standard to high fee (compared to competition), everything is extra. Minimum quantities? $100 extra. Custom prices per product? $100 extra. Volume discount? Guess what? Yep, $100 more. Net terms? Don't say it. Yep, $100 more. Quick order from? That's only $40. So in order to use the app in any functional form, I need to pay over $400. That's a hard pass.
Oct. 10, 2019
Customer service? not so much, the app have complicated installation, Not like all the other apps install Pay and go, Payed for additional things you need to pay outside of shopify platform and still after i install and pay $100 more the the custom pricing , non of the app features work yet,,,, Days of waiting and try to fix so simple thins, i wish i know this will be so much hassle to do
Oct. 9, 2019
They make you pay 25 every time you update your theme. On top of that, they are STEALERS - I paid for update and they stopped answering. Use other app - not worth it!!
Sept. 5, 2019
This app is VERY UNSTABLE and SO FRUSTRATING. The app is so unstable, it constantly messes up my whole cart/checkout/discount system. This app makes my whole business look like a joke. Shouldn't be this unstable, especially when I am selling to wholesale customers with big orders over $10,000. After using this app for 3 weeks, I have received so many complaints from the customers, I can't do my daily job because I am just cleaning up the mess the app is making every day. The most frustrating part: I contacted the support team several times over many weeks, beggin for help, they often comes back to me with 2-3 delayed answer without actually solving the problem but keep giving me generic answers like they can see them fine in their screen. and when I ask a further question or actual screenshot to follow up, they go quiet for another 3 days while my customers are getting increasingly mad at me. I requested a call or live chat to resolve outstanding issues but they simply refused to do it because (they said) they don't have a capacity to take any call. Come on! Seriously? I am losing customers and sales every day. The team who makes this kind of wholesale app should take a more responsible approach to maintain the app to actually work.
Hi, we are sorry to hear that you are having trouble with Wholesale Club at the moment. The app has been incredibly popular and we are experiencing a higher than normal amount of support request. We've already escalated your issue within our team. Expect to hear back very shortly!
Aug. 7, 2019
Bad experience. Setup and price structure is entirely unnecessary. Simply much better aps for this service.
We're sorry to hear you had a disappointing experience. We don't have any record of you reaching out to our support team for assistance, but we'd love the opportunity to make it right so we've sent you an email to get the conversation started.
Aug. 5, 2019
I wish I could give this 0 stars. Worst app I've ever used. So not user friendly at all. So confusing even for someone who uses computers for 12+ hours 7 days a week. The customer support is crap. It seems like they just whipped this up over night, didn't even test it, and launched it.
June 21, 2019
Uninstallaed this app and it's still sending our customer details to their servers. Also did not remove their code from our liquid template
Hello, we're sorry you're experiencing this issue. When the app is first installed, we create a backup of your theme so that if you want to remove the code, you can do so easily! We've sent you an email with more detail of where to find that backup. Please check your junk folder if you cannot find this response.
April 23, 2019
I selected this app for our Wholesale portion of the website. It hasn't worked correctly yet (installed at least 2 weeks ago) and despite reaching out to the team with screen shots and proof of mistakes the developers insist its perfect. I've disappointed and frustrated wholesale customers and lost sales. Now I've got to remove the app and start over. Save yourself time and money and pick someone else. I even reached out to the HR dept to try to get someone's attention. Horrible customer service and an app that doesn't work.
Sorry to hear you're having trouble! It appears our support team has sent you several emails without a response. Could you check your spam filters to see if our messages are getting lost? We would love to help you out and get the app working for you as quickly as possible. Thanks.
Dec. 13, 2018
For weeks we have sent in request on this not working. We were told you can not tag more than one program to an account. So we changed this still not working. We also purchased their other app for BOGO sales same issues. When are you going to fix this!!!!!