Wholesale Gorilla
All reviews
Setting up and running the wholesale side of my business has been so easy with Wholesale Gorilla. And the service levels are always outstanding - they go above and beyond to help with my questions.
Having used Wholesale Gorilla for multiple different businesses, when it came time to setup the wholesale sector for a new business it was a no brainer to go with Wholesale Gorilla again. They are quick to respond to enquiries and their team are so incredibly helpful with any issues that may arise. I have used other wholesale apps and none compare to Wholesale Gorilla.
Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend. The DoggyTopia Team
When setting up Gorilla, if customers went to our shop (not using the quick order form), trade customers couldn't see the trade price until products were placed in their basket. Ann at Gorilla quickly changed this for us. Excellent customer service - thank you!
We downloaded Gorilla as it was recommended to us, but we had issues setting up the app. We raised issues with Shopify who referred issue to Gorilla for help. We have contacted Gorilla 3 times for help via various means and DEADEND. Not heard anything back. This seems to be a typical problem. So we are moving to another app, as if we have this much trouble when starting, the lack of communication with Gorilla will not work moving forward. UPDATE - TEAM GORILLA GOT BACK TO ME QUICKLY FOLLOING THIS REVIEW AND WERE VERY PROACTIVE AND HELPFUL. THEY RESPONDED TO MY QUESTION AND WERE VERY THOROUGH IN THEIR REPLIES. THUMBS UP TO TEAM GORILLA FOR THAT.
Hey cGPMAX Team. This communication issue is something that we are currently working to resolve and we are sorry that it has affected you and your business. We have an e-mail on file that begins with "orders@" and will reach out directly today. I am open to taking some time to go over any issues you may have over a video call. I understand that you may already moved on to another app, but we can at least communicate in some fashion to ensure that you did not incur any undue charges. If you are still open to the app at that point we look into solving whatever issue you may have run into. We believe that our solution is the best on the market and ultimately we want it to be easier for your business to succeed. Bronson | CEO |Wholesale Gorilla
We recently downloaded this app and carefully went through the entire set -up process. Not only were we impressed with the wholesale features (e.g. Quick Order Form, Discounts, Net Terms Check Out process), but we were also impressed by the level of customer support. Because our Shopify store has a bunch of custom code + product variants, some of the WG features didn't integrate well. However, the WG Team was extremely helpful in working with us to create work arounds in order to make things work. They also sent us a variety of detailed emails with helpful screenshots. It was very clear that the team was passionate about their product and willing to go the extra mile to make things work. Thank you!
Wholesale Gorilla is a great app and their customer service is amazing. They did most of the work installing and configuring the app FOR us and then once we needed some styling changes and dev work we couldn't do ourselves without access to the code, they stepped up and delivered a timely manner. Definitely recommend
Great App. Does exactly what is says. We noticed an issue, caused by some other customisation. We contacted Wholesale Gorilla and they sorted the issue quickly and efficiently. I would recommend to anyone.
When I was looking for a wholesale app that had all the benefits I needed for my e-commerce site, Wholesale Gorilla was absolutely the best! I have been very happy with all features is has to offer as well as the incredible customer service. Any time I have a question, they are extremely knowledgable and I always get an answer back in a timely matter. I am very happy with this app and highly recommend it.
Update-Wholesale gorilla contacted me and everything was fixed within a few hours. Excellent customer service. **When this app was installed the person doing the work trashed the code for the product pages. All my product photos are hidden. I've had to hire someone to fix the problems.
I tested the app and it worked great, however, the use case didn't fit our need so we're no longer using it. I must say though that the app functioned great and the support team was awesome! I recommend the app if it fits your need.
This app has been a breeze to work with. Simple integration and amazing customer support when needed. I highly recommend to those whose need to create an alternative solution to sell to your wholesale customers as Shopify Premium is pricy.
Super easy way to set up and operate a Wholesale Store on the backend of your Shopify store without having to sign up for Shopify Plus! The Gorilla Wholesale team is very responsive and helped us work through any questions or missteps we had.
For the money it's fantastic. The best thing is that there are no pay walls to worry about, for one fee you all the features you could want. Very very happy
If you need wholesale functionality this app does everything you could want in a simple and straightforward way. Customer service is excellent- Zach especially helpful - quick and clear response to any queries I had. Beats having to set up a separate site in Shopify for wholesale - that's for sure! I do not hesitate to recommend this app.
This is the best wholesale app available. We spent a considerable amount of time testing other apps that all had at least one issue that prevented us from using them. I would strongly recommend not wasting time as we did, install this app and you will not be disappointed. Customer support is also the best experience we have had so far with any shopify app.
Using the app is easy with great documentation. We had a few issues with setup and contacted support, they were helpful in getting them resolved. Support replied in a timely fashion as well.
WSG works exactly as advertised. We're using it on a dedicated wholesale storefront for the additional features (aside from applying wholesale pricing) such as Quick Order Form, product exclusion, wholesaler signup, backend wholesale order creation, volume discounts, and more. Clementine has been extremely helpful and friendly and responds to requests swiftly. Keep up the great work!
Thank you SO much wholesale gorilla I love your product and service SO MUCH, you guys are always so nice and helpful and that is SO rare these days! I truly appreciate you all! I cannot add a new review because I have already removed the app. Not because it is a bad app, exactly the opposite. We would still be using them if we werent closing our business! This company is the BEST company I have worked with in my time on Shopify. The customer service is top notch and the app was so valuable to us! We appreciate everyone at Wholesale Gorilla!
It's a fantasic product easy to use and most importantly support is fast and reliable. Great work team.
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