Wholesale Gorilla
A comprehensive suite of B2B solutions for your store.
Rating
4.8
feedback
292
chart
#1,354
All reviews
Review RSS Feed
Oct. 16, 2025
Perfect Support, Thank you!!!
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
Oct. 16, 2025
Customer service is great, and they get back to you within a couple of minutes. Highly recommend.
Thank you kindly for the 5-star rating! We're honored to have earned it, and will continue to provide you with top notch service & settings.
Oct. 13, 2025
Great customer service team who are always happy to help and speedy to respond.
We are absolutely delighted to hear that you love Wholesale Gorilla, and appreciate your business for over 5 years! We pour our hearts into making the app great, and your review is a huge motivator. Thank you!
Oct. 10, 2025
We have been using the app for a few years already. The support is incredibly fast and helpful. Always a pleasure to be in touch with the team. The costs for the premium plan are relatively high though. Hurts a bit.
It's so great to have you on board with Wholesale Gorilla, 5 years and counting! Thank you for being a customer and for your kind review.
Oct. 9, 2025
Have had the app little over 5 years now, easy to use. Great customer service if you have any kind of problem, fast response time and very friendly and helpful!
Thanks so much for the review, and for trusting Wholesale Gorilla with your wholesale needs over the last 6 years. We hope to support your business long into the future!
Sept. 26, 2025
We have been using the app for just over a month and couldn't rave about the help side enough! It took a little getting used to the app - we don't have many apps embedded onto our store so we are probably a little slower at understanding how they can work. Clementine from the support team has been my absolute life line, she has gone above and beyond to help get to the bottom of some of my questions and always got us a 'fix' in the end. Really happy with the app so far and love that i get to speak to actual people rather than just a bot! Highly recommend :)
It's so great to have you on board with Wholesale Gorilla, and it's always our pleasure to help out! Thank you for being a customer, and for your kind review.
Sept. 25, 2025
great product, fantastic support - both Ai & direct.
Thank you very much for the 5 stars! We're happy to hear that our new Chat service has been helpful, and are here for you if ever needed.
Sept. 23, 2025
So you have to upgrade to the main one right away. You can add customers and set up a discount. BUT if you want your customers to see the discount when they shop you have to do another upgrade. There is not ONE application that has been offered for this that is straight forward. You all want to take our money before its even working. Disgraceful.
We’re sorry to hear about your experience. It looks like the app was only used for 19 minutes, was never configured, and support was not requested before leaving the app. Our goal is to make wholesale pricing as simple and effective as possible. Despite multiple outreach attempts, we weren’t able to connect. For clarity: customer discounts are available on all our plans, including the Lite plan, and no additional upgrades are required to see discounts while shopping. We’d love the chance to walk you through the setup so the app works exactly as intended. Please feel free to reach out anytime—we would be glad to help.
Sept. 10, 2025
This app works great for our needs! Also, the customer service is extremely quick to respond. I had an issue and within 20 minutes of submitting a ticket, the Wholesale Gorilla team sent me a video walkthrough of MY OWN WEBSITE describing how to fix the issue. A+
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings.
Sept. 4, 2025
We recently switched over to Wholesale Gorilla from a piece meal setup we had put together using multiple apps to create the logic we needed. So far the experience has been great! The app is mostly straightforward to use, and it's robust in it's features. The support is what really stands out to me though, they're incredibly helpful, quick and professional. They're support team definitely stands out as one of the best I've worked with.
Thanks so much for the 5-star rating! We're committed to keeping you happy, and are just an email away if help is ever needed again.
Aug. 29, 2025
Perfect one stop shop for setting up a B2B site, especially if you already have a B2C up and running. The support from the whole team has been outstanding, we've been working with them for 2 weeks now and I don't think I've ever waited more than 2/3 hours for a response despite being on a different continent to them. They're always more than willing to help with anything they can, Clementine and Ann are the people I've personally dealt with and they've been extremely helpful. I'd recommend them to absolutely everyone.
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
Aug. 27, 2025
I was experiencing problems with wholesales discount at the check out as we are using multiple apps for our needs. I was reaching out to support from every single one of these. Wholesales Gorilla was my last one left and Serhii from support was a Gods sent. He spent multiple hors trying to get the bottom of this and keeping me in loop every step of the way! And he did it, he sorted out what others could not. Even more, after sorting out the problem he also cleared all what could possibly cause future problems. I am very thankful for all his help!
Thanks for the review. We put a lot of love into Wholesale Gorilla, and we're happy to hear you love it too!
Aug. 25, 2025
Outstanding customer service! I can't think of another company out there who responds as quickly and is as helpful as the Wholesale Gorilla team. The app has been an asset to our business and only continues to improve.
Your kind words mean a lot, especially coming from a 4+ year customer! We're thrilled you're a satisfied customer, and are here to help anytime.
Aug. 21, 2025
We have been using Wholesale Gorilla for a few years. Customer service is always fantastic. The team even went above and beyond and customed the quick order form for me based on a feature request I have been eagerly awaiting to resolve some ongoing issues.
Thanks so much! We are absolutely delighted to hear that you love Wholesale Gorilla; we pour our hearts into making the app great, and your review is a huge motivator.
Aug. 20, 2025
incredible customer assistance! 5 out of 5
We work hard to deliver quality and your review is a wonderful reward. Thanks so much for sharing your experience!
Aug. 19, 2025
I've been using the Wholesale Gorilla app for almost 2 years. You can tell the developers understand B2B as it has been well thought out and more than meets our needs. Further, the customer service is absolutely exceptional. I recently reached out with a question and Clementine was quick to respond and went above and beyond helping me with a custom tailored response. I would definitely recommend this app!
Aug. 7, 2025
Don't waste your time with this app. The claim that it was written by people with wholesale business experience is a stretch at best. After spending a couple of days unsuccessfully trying to activate customers including themselves I simply uninstalled it all and cut my losses. The AI support ticker is particularly galling, as it flashes up an article to read and immediately expects a response!! And of course the articles barely moved the needle to resolving the issue at hand. Appalling.
We’re sorry to hear you had a frustrating experience and that our chatbot didn’t address your questions. We did offer a technical onboarding session with our product manager and CTO, but this was not accepted. Our CEO also reached out personally to provide another onboarding session with our CTO and extend your free trial. Unfortunately, the app was only used for less than two days without being configured, but we appreciate you taking the time to leave your feedback. If in the future you’d like to try again, we’d be glad to extend these offers and help you get the most out of the app.
Aug. 1, 2025
Super application que nous utilisons depuis plusieurs années. Simple d'utilisation, avec des possibilités étendues aux différents besoins et évolutions de l'entreprise. Le service client est très efficace et sympathique. Un grand merci à toute l'équipe de Wholesale Gorilla <3 greetings from Paris
Thanks so much for the kind words! We appreciate your continued use over the last 4+ years, and are always here for you if further help is needed.
July 31, 2025
Weve been using WG for 6 years and they’ve had consistently great customer service and tech support. It’s easy to use and reliable. Highly recommend.
Your 5-star review makes our day, especially coming from a 6 year user! We're always striving to exceed expectations, and can't wait to bring you even more great features.