Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,322
All reviews
Rating Breakdown
Review RSS Feed
July 8, 2024
We had an issue where wholesale pricing was not showing up after some rule updates and right before 4th of July on a Thursday. I reached out to get the ball rolling in hopes I would have a response by the following Monday when I returned to work. Clementine responded the same day, and we started working through the issue. She even took a further look on July 4th and figured out the problem. It was an easy fix, and I didn't have to worry about customer complaints on Monday morning. This was my first time having an issue with the app, and it was because of a setting I overlooked on some new collections. Great app and amazing customer support! Thank you so much, Clementine! :)
Absolutely delighted to hear you love Wholesale Gorilla, especially as you have been a loyal Premium customer for several years! We pour our hearts into making it great, and your review is a huge motivator. Thank you!
June 27, 2024
Awesome!!! You guys have been absolutely amazing through EVERY STEP!!!! The team was BEYOND helpful ... extremely responsive... 100/100 stars !!! :)
It's so great to have you on board with Wholesale Gorilla! Thank you for being a customer and for your kind review. Stay tuned for some exciting new features that will be released this month.
June 23, 2024
Easy to use with very swift responses from the customer support team.
Your kind review absolutely made our day! We appreciate your business and look forward to helping further.
June 21, 2024
Outstanding product and customer service / integration team.
Thanks so much for the review, and for being a customer of Wholesale Gorilla for almost 5 years.
June 12, 2024
Helpful support.
So happy to hear you're enjoying Wholesale Gorilla! Thank you for being a valued customer.
May 23, 2024
Beware- this app charges you even after you have uninstalled it.
Using app
About 5 years
Total reviews
2
Average rating
1.0
Thank you for being a Wholesale Gorilla customer for 5 years. It turns out you were charged by Shopify on May 4 for the month, before you uninstalled the app on May 6. This was a Shopify billing cycle issue. When you made our support team aware that you had uninstalled, we immediately refunded you the charge. We hope this sheds light into the matter. Again, thank you for being a Wholesale Gorilla customer for all these years.
May 13, 2024
Very helpful staff, who assisted in finding the right plan to integrate how customers wanted the site to show up. App works great and is a very useful tool to show discounts using tags.
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
June 6, 2024
When I needed support they were there to walk us through the process. Highly recommend Wholesale Gorilla.
Thank you so much for taking the time to leave a review! It means a lot to our team. We really appreciate you being a Wholesale Gorilla customer, and we look forward to working with you again in the future!
April 23, 2024
Works great, does exactly what it's suppose to do. Easy and quick to set up. Had a slight issue after a few months, but with the online chat it was sorted within 20 minutes. Couldn't be happier with the product or service.
We're so glad to hear Wholesale Gorilla is making your life easier! We appreciate you taking the time to share your experience.
April 19, 2024
Plays an essential role in running our B2B shop with the flexibility of offering different discounts across customer groups. Runs very reliable and the support team is fantastic!
Making a positive impact is what motivates us. Thanks for choosing Wholesale Gorilla!
April 10, 2024
アプリの使用感は複雑ではありません。 カスタマーサービスがフレンドリーで親切なので大変助かります。
So glad you found it easy to use! We appreciate your kind words and support, and are always here to help.
April 10, 2024
Excellent App, has updated a few times and with each update newer and better features are included. But most importantly the support team are brilliant to work with.
Your 5-star review makes our day! We're always striving to exceed expectations, and can't wait to bring you even more great features.
March 27, 2024
Super easy to set up, and the customer service is top notch. It is an affordable solution for a growing business and I definitely recommend it to others.
We appreciate you taking the time to share your experience with Wholesale Gorilla, and can't wait to add in even more great features.
March 25, 2024
Ann was very helpful and offered clear instructions with screenshots so that I could resolve an issue with our wholesale portal. Thanks again for your help!
Your positive feedback is fuel for our team, and helps others discover what we offer. Thanks so much!
March 21, 2024
Unlike other apps your live chat appears to be with a live human. Clemintine addressed my concerns quickly with a thorough explanation of what had transpired, without sending me links to articles that I would need to do homework on. She gave me the peace of mind I needed to move on with my day!
We strive to provide excellent service, and your feedback helps us do that. Thanks!
March 21, 2024
Does everything you need it to, the customer service they provide is excellent. prompt response time and very helpful staff
So happy to hear you're a satisfied customer! Thanks for letting us know, and please feel welcome to reach out if we can provide any future help.
March 21, 2024
Easy to use and intuitive with good manuals online as well as quick personal service. It'd be nice if the volume discount were included in the advanced package. Still great value for money compared to other apps.
We're always working to improve, and your review helps a lot. Thank you!
March 19, 2024
Cannot recommend Wholesale Gorilla highly enough! We have been using it in our store for over a year and made what was a time consuming task became streamlined and a simple process to manage all our stockists. Support requests were met promptly and excellent communication. Wholesale Gorilla is worth it in every aspect.
We put a lot of love into Wholesale Gorilla, and we're happy to hear you love it! Thanks for the review.
March 18, 2024
I love being able to offer my wholesale customers the option to shop online and that I can select the pricing and the products I offer. The quick order form is great. I had an issue where a collection had dropped off and Serhii sorted it out for me. Ideally a customer service rep based in Australia (or worked our hours) would be great, but within 12 hours my issue was sorted so all good.
It's fantastic to hear you're enjoying Wholesale Gorilla! Thank you for your review, and stay tuned for exciting new features.
March 14, 2024
It’s been a great help having WSG! We are able to really grow our B2B business with their app while working off of a standard shopify plan. Support is fast and very helpful. The app isn’t buggy and it gets a lot done!
So happy to hear you're enjoying Wholesale Gorilla! Thank you for being a valued customer.