Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.8
feedback
286
chart
#1,546
All reviews
Review RSS Feed
Sept. 4, 2025
We recently switched over to Wholesale Gorilla from a piece meal setup we had put together using multiple apps to create the logic we needed. So far the experience has been great! The app is mostly straightforward to use, and it's robust in it's features. The support is what really stands out to me though, they're incredibly helpful, quick and professional. They're support team definitely stands out as one of the best I've worked with.
Thanks so much for the 5-star rating! We're committed to keeping you happy, and are just an email away if help is ever needed again.
Aug. 29, 2025
Perfect one stop shop for setting up a B2B site, especially if you already have a B2C up and running. The support from the whole team has been outstanding, we've been working with them for 2 weeks now and I don't think I've ever waited more than 2/3 hours for a response despite being on a different continent to them. They're always more than willing to help with anything they can, Clementine and Ann are the people I've personally dealt with and they've been extremely helpful. I'd recommend them to absolutely everyone.
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
Aug. 27, 2025
I was experiencing problems with wholesales discount at the check out as we are using multiple apps for our needs. I was reaching out to support from every single one of these. Wholesales Gorilla was my last one left and Serhii from support was a Gods sent. He spent multiple hors trying to get the bottom of this and keeping me in loop every step of the way! And he did it, he sorted out what others could not. Even more, after sorting out the problem he also cleared all what could possibly cause future problems. I am very thankful for all his help!
Thanks for the review. We put a lot of love into Wholesale Gorilla, and we're happy to hear you love it too!
Aug. 25, 2025
Outstanding customer service! I can't think of another company out there who responds as quickly and is as helpful as the Wholesale Gorilla team. The app has been an asset to our business and only continues to improve.
Your kind words mean a lot, especially coming from a 4+ year customer! We're thrilled you're a satisfied customer, and are here to help anytime.
Aug. 21, 2025
We have been using Wholesale Gorilla for a few years. Customer service is always fantastic. The team even went above and beyond and customed the quick order form for me based on a feature request I have been eagerly awaiting to resolve some ongoing issues.
Thanks so much! We are absolutely delighted to hear that you love Wholesale Gorilla; we pour our hearts into making the app great, and your review is a huge motivator.
Aug. 20, 2025
incredible customer assistance! 5 out of 5
We work hard to deliver quality and your review is a wonderful reward. Thanks so much for sharing your experience!
Aug. 7, 2025
Don't waste your time with this app. The claim that it was written by people with wholesale business experience is a stretch at best. After spending a couple of days unsuccessfully trying to activate customers including themselves I simply uninstalled it all and cut my losses. The AI support ticker is particularly galling, as it flashes up an article to read and immediately expects a response!! And of course the articles barely moved the needle to resolving the issue at hand. Appalling.
We’re sorry to hear you had a frustrating experience and that our chatbot didn’t address your questions. We did offer a technical onboarding session with our product manager and CTO, but this was not accepted. Our CEO also reached out personally to provide another onboarding session with our CTO and extend your free trial. Unfortunately, the app was only used for less than two days without being configured, but we appreciate you taking the time to leave your feedback. If in the future you’d like to try again, we’d be glad to extend these offers and help you get the most out of the app.
Aug. 1, 2025
Super application que nous utilisons depuis plusieurs années. Simple d'utilisation, avec des possibilités étendues aux différents besoins et évolutions de l'entreprise. Le service client est très efficace et sympathique. Un grand merci à toute l'équipe de Wholesale Gorilla <3 greetings from Paris
Thanks so much for the kind words! We appreciate your continued use over the last 4+ years, and are always here for you if further help is needed.
July 31, 2025
Weve been using WG for 6 years and they’ve had consistently great customer service and tech support. It’s easy to use and reliable. Highly recommend.
Your 5-star review makes our day, especially coming from a 6 year user! We're always striving to exceed expectations, and can't wait to bring you even more great features.
July 28, 2025
Super helpful customer services
It's so great to have you on board with Wholesale Gorilla! Thank you for being a customer and for your kind review.
July 24, 2025
The support team at Wholesale Gorilla has been absolutely phenomenal! All of our questions are answered promptly and in great detail, and helpful links and tips are provided by the team, as well. Huge thank you to Clementine and the rest of the Wholesale Gorilla support and install teams! We have been using the Wholesale Gorilla app for years, and will continue to!
Thank you so much for the kind words, as well as for your continued use of Wholesale Gorilla over the last 4 years. We strive to offer the best support in the game, and have just expanded our chat offerings to do just that; let us know if we may help further, anytime.
July 23, 2025
As a merchant you should know that beyond the functions you would expect from the app, (that are grea!) the customer support is one of the best I experienced. Serhii answered my questions, understood what I needed and tweaked in no time to help my customers experience.
We deeply appreciate you sharing your experience, and are here for you if any other questions arise.
July 15, 2025
The APP does it's job as it's described. I had some issues importing the CSV with the group prices which Clementine promptly help me
Thank you so much for the positive feedback! We look forward to making our CSV tools even easier to use in the near future; stay tuned for exciting updates soon!
July 14, 2025
We've been using this app for longer than I can recall and I can't say enough about the customer service. Any time I have an issue, often a user-generated issue (not a problem with the actual app), I get a prompt, thorough and friendly response and it gets resolved ASAP. In this day and age, to be able to actually communicate with a person in a timely manner is a huge win! The BEST customer service, hands down!
Thank you so much for continuing to use Wholesale Gorilla over the last 6 years, as well as for sharing your experience with the app over that time. We look forward to serving you for long to come, and are just an email away if help is ever needed.
July 14, 2025
We've been using wholesale gorilla for 10+ years, and their team are always responsive when we need support with the app or questions. Times when updating our theme causes the app to have some quirk, we email their support and they have it fixed in under 24 hours! Thank you!
We're over the moon about your feedback! Thanks for relying on Wholesale Gorilla to help with your wholesale business over the years, and trust that we're here for you if any further needs arise.
July 11, 2025
Loving the ease of this program–it's user friendly, there's additional info available when you get stuck (because even the most user friendly apps can get beginners tripped up), and the team is super responsive and clear with direction. We've been using it for about a month now and I've changed the theme, menu, and other backend switches that have gotten other programs snagged before, and wholesale gorilla has kept up with me–I'm thoroughly impressed. I've pretty much tried every B2B app available in the Shopify store, to include using dev programs to create rules (which worked well and is very dev heavy / you have to be on top of it because you fix it if something snags) and this has been the one our team has been able to get into flow with on the front end. 10/10 recommend! Shauna
Thanks so much for the glowing review! We work hard to make Wholesale Gorilla the best wholesale app, such as ensuring it can grow with your business as things evolve. We're always happy to help if any other needs arise, and are just an email away.
July 9, 2025
Love Wholesale Gorilla. I have no experience and found it very user friendly and easy to install.
Thank you kindly for the 5-star rating! We're honored to have earned it, and will continue to provide you with top notch service & settings.
July 8, 2025
They keep changing the wholesale signup forms and emails and then say that Shopify did it but it's all thought their platform. They keep telling me it's basically our fault and to do the same thing that we were doing a few months ago, I have to add in 10 extra steps when all it took was an email and one link before. If you don't need to review your wholesale applicants to see if they are fraudulent like we do, this app is for you. Unfortunately, we have hundreds of applicants that lie and make up their own "business" that we have to review. You spend a lot of money with this app every month for it to be so extensive and confusing.
We’re sorry to hear that the recent changes felt frustrating or confusing. It was not our intention to shift blame or add unnecessary complexity. We depend on customer feedback like yours to continually make our app better. In fact, your feedback has shaped recent improvements to how new wholesale applicants are reviewed. We’ve specifically addressed the issues you encountered by updating the review process to offer more control and clarity, while still keeping things efficient. We know the balance between automation and security is especially important for stores like yours, and we’re committed to making the platform work better for your needs. We’d love for you to give us another try, and if there’s anything more we can do to help streamline your workflow, please don’t hesitate to reach out.