Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,081
All reviews
Rating Breakdown
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March 13, 2024
Simply put- the best wholesale app we've tried. It does everything we need and more. The UI is very intuitive and the support documents are thorough yet concise. The support staff is top notch as well. If there is ever an issue, they are quick to respond, friendly, and very knowledgeable.
Your kind review absolutely made our day! We appreciate your business and look forward to helping further.
March 13, 2024
The app was exactly what we needed in order to create a wholesale portal. Customer service is EXCEPTIONAL.
We strive to provide excellent service and your feedback lets us know we're on the right track. Thanks!
March 13, 2024
I am very delighted by the customer services of Wholesale gorrila. Anytime I have questions they answer me elaborately in 1 or 2 days! It is a very easy to use application and whenever you have questions, there is a very good help desk with quick responses
Making customers happy is our goal! We appreciate your feedback and continued support.
March 11, 2024
Customer service was perfectly splending, thank you Chlementine for the qucik help and awesome service, looking forward seeing how much WSG will help me to automate sales processing.
Delighted you had a great experience! Your review helps others discover what we offer. Thanks!
March 7, 2024
Customer service is excellent during setup. Functionality and customization is a bit complex because the page templates can't be easily edited without html, but they are very helpful working through the capabilities and even did some customizations for me with simple text sizes and button updates. Would recommend.
Thank you for the review! We're here if we can be of further assistance.
March 7, 2024
I can't say enough positive things about the support provided by the team at Wholesale Gorilla. Knowledge, patience and a desire to see the customer succeed should be a model for all who are trying to bridge the gap between technology wizards and people like me. A million thanks!
We work hard to deliver quality and your review is a wonderful reward. Thank you for being a customer.
March 6, 2024
great product - easy to use!
Thanks so much! We're looking forward to adding even more cool features soon. Stay tuned!
March 4, 2024
I am yet to be up and running with the app, jsut because of internal delays but I understand the apps capability through and through - I have asked 100 questions and every question has been answered with absolute clarity and work arounds suggested where needed to meet my needs. I love it so far and the customer service is exceptional!
Reviews like yours help us improve! We're thrilled you're happy and thank you for being a customer.
Feb. 28, 2024
It's a clean, simple app with everything I need to run my wholesale platform alongside my e-commerce business. The customer service is consistently incredible.
Your positive feedback is fuel for our team! We appreciate you taking the time to share your experience.
Feb. 5, 2024
I've been using this app for 3 or 4 months now and I love it. It's easy to use, and the support is fantastic. I sell at a lot of conferences- mostly B2C but with frequent B2B enquiries and it's so good to be able to direct people to the website to create a wholesale account. The developers even went out of their way to help me hide a customer facing multi-buy table (from another app) from my wholesale customers. Highly recommended.
Thanks so much for sharing your experience with Wholesale Gorilla! We look forward to making the app even easier to use in the future and your feedback helps with that goal.
Feb. 1, 2024
We tested the App for a few weeks and there were a few functional gaps that were important to us. We wanted the customer to have the option to select Pick-Up on their order. Prices on Products with variants could be misleading as the price for a Small Item may be shown below a Large item. A customer that is getting a Gorilla Discount on an item, is ineligible to receive a greater discount on that item if it happens to go on sale in the store to all customers. The Customer Service was very good, however the addition of a Chat function would be more helpful and expedient than exchanging e-mails.
We greatly appreciate this feedback and will keep in mind the improvements you've noted - especially involving our newer chat function.
Jan. 27, 2024
So far the app has been pretty simple to setup and use. I like that you can exclude and differentiate discounts differently for the same "Dealer" (i.e. some products are 20% off and some have a "set" price no matter the retail price) Also customer service was incredibly fast in fixing a coding issue that was showing the incorrect price at checkout but the right price at the cart. It ended up being another app redirecting the checkout but they implanted some coding in my theme and got it handled in under an hour (pretty damn impressive these days). So far no issues but will update if I have any!
Warmed by your review! Glad we helped & you're enjoying features. As for future issues, we recommend reaching out via chat or email for immediate help - we'll patch things up ASAP!
Jan. 27, 2024
Good app, but the help from the onboarding email and support desk has been great! I did find setting some aspects a little tricky, and some things I didn't understand, but the questions I asked the help desk were answered quickly, and they really helped me get to the exact issue. So really impressed, and I'm confident if I have further questions I'll get the answers I need. Thanks!
So glad our team made a difference! We're always here to lend a hand. Your feedback fuels our mission to make the app effortless – keep those suggestions coming!
Jan. 15, 2024
Best App ever for B2B Shops. Not even the software, the support is autstanding. We had a lot of questions, issues and changes what they all solved. 5 stars ...
Thanks so much! We've got new product features on the horizon, and our door's always open for help.
Jan. 8, 2024
The team from Wholesale Gorilla is amazing to work with. They are so friendly and responsive. They have an amazing solution made even better by their customer support!
Thrilled by your kind words! We're always here to help. Try our Chat too!
Dec. 22, 2023
Changing my original review from a 1 star to a 5 star. Wholesale Gorilla cares about its customers especially the ones where things go wrong which happened on my side. Without going into detail they made sure they reached out including the COO. I would like to thank Sam & Ken for reaching out and showing what the app means to them and how in the future we can work together with my ideal solution. Great work Wholesale Gorilla and keep up the customer excellence.
Thank you so much Marcos. We value you as a customer and we look forward to working with you to grow your wholesale business. Much gratitude from the Wholesale Gorilla team.
Dec. 5, 2023
Wholesale Gorilla is simple to use and it comes with excellent support. Highly recommended!
Thanks so much! We look forward to bringing you even more great features and we're here to help as needed.
Dec. 5, 2023
Looks good but didnt work propper. Several issues in the checkout process ...
Nov. 14, 2023
Wholesale Gorilla is beyond a 5 Star app. The customer service is absolutely incredible. Anytime I have an issue with my wholesale store front - minor or large - their support team is so quick to email back, fix the issue, test my site, & let me know when it’s complete. As a small business owner, it is worrisome when you run into technological issues that prevent buyers from being able to access the website. When you choose Wholesale Gorilla, you are getting fast & reliable customer service. Not to mention, it is super user friendly & easy to customize your discounts & wholesale storefront. Thank you Wholesale Gorilla for creating such a user-friendly platform for small business owners.
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings. We're always here to help, anytime you need us, and are just a quick email or chat away.
Nov. 13, 2023
J'aime tellement cette application! J'ai travaillé avec une autre pour le wholesale pendant des années et j'arrivais toujours avec des problématiques. Avec Gorilla c'est tellement simple et sans procblème. Même mes clients me disent que c'est plus simple. J'adore l'application!
Thanks so much! We're thrilled to hear that you & your customers are benefitting from our app, and look forward to bringing you even more helpful features in the future.