Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,081
All reviews
Rating Breakdown
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Nov. 2, 2023
Many apps claim to have good support but mostly you end up in a never ending loop which does not solve the problem. I have tried all wholesale apps (installed/uninstalled at least 12) Wholesale Gorilla helped my website get up and running in less than 5 days. The service is absolutely brilliant - pragmatic en efficient. Kudos to Serhii en Clementine!
Thank you so much for this glowing review! We're always happy to help when needed, and hope to assist with your wholesale offerings for long to come.
Oct. 30, 2023
Good app and meets all our needs when providing wholesale to our customers. Tech support also speedy to answer any questions.
Thanks for your review! Wishing you & your store continued success.
Oct. 27, 2023
We love Wholesale Gorilla! It's easy to use and we now have a lot of great accounts that just order right from our website. We offer drop shipping so it's really easy for our galleries/shops to take orders for prints and place the order on our site, they've already been paid by the customer and when they place an order on our site, we've been paid. No invoicing. Then our printer/framer ships directly to the customer. I don't even touch my prints anymore and it's been a game changer. - Erik Abel / abelarts.com
Hi Erik, thanks so much for the kind words! We're thrilled that you're enjoying our app, and can't wait to bring you even more great features.
Oct. 26, 2023
Sie schaffen es leider nicht die App qualifiziert zu übersetzen Support hält ein hin aber hat keine Lösungen die App ist absolut nicht verständlich und ihr Preis definitiv nicht wert
Thank you for testing our app. Our app admin is not available in German, only English. Recently Shopify rolled out auto-translation in the Shopify App page, which gave the impression our app and many other apps were enabled for German and other languages. We apologize for the confusion. If you would like to try us out in the future, we're happy to facilitate the install process with you over Zoom to hopefully alleviate any language issues in the app admin. Thank you again.
Oct. 17, 2023
Our two stores have been with WSG for a few years now, and our experience has been excellent. The system works very well, and anytime there is an issue, the WSG team jumps on it and takes care of it. Great app, and great people behind it!
Thanks for being a multi-year Wholesale Gorilla customer! If you ever need us, we're just an email or chat away.
Oct. 4, 2023
Great, The team is always fast and helpful
Thank you for being a long-time customer. We really appreciate your business!
Oct. 19, 2023
I've been using this app for a few years now and enjoy it. It's got the functionality I need for a good price. There have been the occasional hiccups, but their customer service team is responsive.
Thank you for your kind words! We're glad to hear that you've been enjoying the app. We're always happy to help via email or via our new chat support.
Sept. 27, 2023
I love this app. Tore my hair out researching wholesale options for a couple years, waffled back and forth with Faire, finally found Wholesale Gorilla and haven't looked back. Was there a learning curve? Yes. Were there some glitches and customization needed and support tickets sent? Yes. And the team is amazing, they are responsive and clear and helpful and what's best, human. They are lovely and personable and never annoyed by my nervous time sensitive small-biz-owner-distracted queries. Bottom line, the app works exactly as I need and gives me total control over growing the wholesale side of my business. And it's part of my shopify site so there's one single inventory to manage which is huge. Are you debating? Go for it. Even if you don't figure it out all at once, the team will be there to help.
Your review means the world to us! We are so grateful for your feedback, and we are committed to providing you with the best possible experience. We are excited to continue developing new tools and features that will help you grow your wholesale business, and we are always here to help if you have any questions or need assistance.
Sept. 26, 2023
Easily and perfectly does exactly what I need it to do for our Dealer Accounts! Easy to operate with little knowledge of Shopify. When I needed help after a theme update, I chatted with Clementine on the Live Chat option and my coding was manually updated by the team at Wholesale Gorilla within an hour! Very impressed with the customer service and app.
Thank you for the amazing review and for trying out our new chat support! We're always looking for ways to improve our support offerings, and we're here for you whenever you need us.
Sept. 20, 2023
Wholesale Gorilla is a perfect app! We need to keep wholesale products separate from retail and control who has access, and WG does just that. It integrates with Shopify flawlessly and we can use the Collection feature to organize products for wholesale ordering. We currently have orders set as drafts, meaning we get to review and approve or edit orders before fulfilling them or collecting money. The wholesale customer order form is clean and simple, and provides space to add custom messages (which comes in handy when we have seasonal increases in orders and longer wait times). We have been using WG for a few years now and the very rare hiccup (likely caused by Shopify's random updates to code) gets fixed right away by a real person on the team.
Thank you for the glowing review! We're glad you're enjoying our features and support, and we look forward to releasing even more great features to streamline your wholesale business.
Sept. 20, 2023
Support has been great as we get this set up! Seems seamless & easy to use. Wondering what took me so long vs setting up individual codes for every new WS signup!
Thanks so much! We're glad our app has saved you time, and we welcome you to try our our new chat support if you're ever in a pinch!
Sept. 15, 2023
Very happy so far. Support team very helpful.
Welcome on board! If you need further assistance, we're here to help.
Oct. 16, 2023
I had previously given this app a 1-star rating as I had so many problems with the setup. I have upgraded to a 3-star as after some time I did eventually get some assistance and was able to resolve most of the issues, but it was still a difficult and costly app to use. I have since transferred to B2B ordering and would highly recommend checking out this alternative, it is cheaper, easier to set up, help desk is very responsive and fast, was a completely different experience to using this app and my wholesale orders are just rolling in its great.
Sept. 6, 2023
Facile d'utilisation et complète, l'application Wholesale Gorilla est exactement ce que je recherchais pour le volet vente en gros de ma boutique. De plus la qualité ainsi que la rapidité de l'équipe de soutien pour répondre aux questions est excellente. Je recommande fortement.
Thanks so much! We're pleased to offer quicker support thanks to our new chat feature, which gives you direct access to our experts for quick and easy help.
Sept. 5, 2023
This app has been a game changer for us. It enables us to sell Direct to Consumer, Direct to Retailers, Direct to Distributors etc... all with one web-site and this simple and intuitive pricing app. We love it.
Thanks for the feedback! We're glad our app is your one-stop shop for wholesale needs. More cool features coming soon!
Sept. 4, 2023
Absolut not the best solution is you wish a professionel and smooth running BTB set-up for your Shopify platform. It's far to expensive compered to the quality of the app and the service received when problem occurs.
Aug. 31, 2023
Recommended by a developer. Working well... simple... love it! Seems to do everything we need and probably more
Welcome to Wholesale Gorilla and thank you for your kind review! We're just a chat away if you need any help with anything.
Aug. 25, 2023
This apps works as advertised and has truly excellent customer support. Two different representatives helped me on separate occasions promptly & successfully.
Thanks for the feedback! We're glad you found our support helpful. Happy to help further as needed.
Aug. 22, 2023
We love this app! Super easy to onboard new wholesale accounts and the customer support is always excellent! Highly recommend using this app for your wholesale needs!
Thank you for your review! We're always happy to help, and we now offer chat support too!
Aug. 16, 2023
I absolutely love this app. Its flexibility makes it fantastic to cater to your business needs. Everything I was trying to accomplish on my wholesale page was possible with Wholesale Gorilla. The support team and customer service is impeccable and they really strive to help you. I feel it is at the core of their business model. I have spoken to Clementine multiple times and she's not annoyed with me yet :) I am not very savvy with Shopify... I felt the set up was very easy and when I got stuck, help was very easy/quick to get. I think I waited 30 seconds or less each time. Thanks for all the help and support. I highly recommend this app! Melissa
Thanks for the feedback, Melissa! We're glad you're finding our app helpful and easy to use. Our support team is always happy to help, and we're excited to bring you even more great features soon.