Wholesale Gorilla
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Don't waste your time with this app. The claim that it was written by people with wholesale business experience is a stretch at best. After spending a couple of days unsuccessfully trying to activate customers including themselves I simply uninstalled it all and cut my losses. The AI support ticker is particularly galling, as it flashes up an article to read and immediately expects a response!! And of course the articles barely moved the needle to resolving the issue at hand. Appalling.
We’re sorry to hear you had a frustrating experience and that our chatbot didn’t address your questions. We did offer a technical onboarding session with our product manager and CTO, but this was not accepted. Our CEO also reached out personally to provide another onboarding session with our CTO and extend your free trial. Unfortunately, the app was only used for less than two days without being configured, but we appreciate you taking the time to leave your feedback. If in the future you’d like to try again, we’d be glad to extend these offers and help you get the most out of the app.
Super application que nous utilisons depuis plusieurs années. Simple d'utilisation, avec des possibilités étendues aux différents besoins et évolutions de l'entreprise. Le service client est très efficace et sympathique. Un grand merci à toute l'équipe de Wholesale Gorilla <3 greetings from Paris
Thanks so much for the kind words! We appreciate your continued use over the last 4+ years, and are always here for you if further help is needed.
Weve been using WG for 6 years and they’ve had consistently great customer service and tech support. It’s easy to use and reliable. Highly recommend.
Your 5-star review makes our day, especially coming from a 6 year user! We're always striving to exceed expectations, and can't wait to bring you even more great features.
Thanks so much for the 5-stars!
Super helpful customer services
It's so great to have you on board with Wholesale Gorilla! Thank you for being a customer and for your kind review.
The support team at Wholesale Gorilla has been absolutely phenomenal! All of our questions are answered promptly and in great detail, and helpful links and tips are provided by the team, as well. Huge thank you to Clementine and the rest of the Wholesale Gorilla support and install teams! We have been using the Wholesale Gorilla app for years, and will continue to!
Thank you so much for the kind words, as well as for your continued use of Wholesale Gorilla over the last 4 years. We strive to offer the best support in the game, and have just expanded our chat offerings to do just that; let us know if we may help further, anytime.
As a merchant you should know that beyond the functions you would expect from the app, (that are grea!) the customer support is one of the best I experienced. Serhii answered my questions, understood what I needed and tweaked in no time to help my customers experience.
We deeply appreciate you sharing your experience, and are here for you if any other questions arise.
The APP does it's job as it's described. I had some issues importing the CSV with the group prices which Clementine promptly help me
Thank you so much for the positive feedback! We look forward to making our CSV tools even easier to use in the near future; stay tuned for exciting updates soon!
We've been using this app for longer than I can recall and I can't say enough about the customer service. Any time I have an issue, often a user-generated issue (not a problem with the actual app), I get a prompt, thorough and friendly response and it gets resolved ASAP. In this day and age, to be able to actually communicate with a person in a timely manner is a huge win! The BEST customer service, hands down!
Thank you so much for continuing to use Wholesale Gorilla over the last 6 years, as well as for sharing your experience with the app over that time. We look forward to serving you for long to come, and are just an email away if help is ever needed.
We've been using wholesale gorilla for 10+ years, and their team are always responsive when we need support with the app or questions. Times when updating our theme causes the app to have some quirk, we email their support and they have it fixed in under 24 hours! Thank you!
We're over the moon about your feedback! Thanks for relying on Wholesale Gorilla to help with your wholesale business over the years, and trust that we're here for you if any further needs arise.
Loving the ease of this program–it's user friendly, there's additional info available when you get stuck (because even the most user friendly apps can get beginners tripped up), and the team is super responsive and clear with direction. We've been using it for about a month now and I've changed the theme, menu, and other backend switches that have gotten other programs snagged before, and wholesale gorilla has kept up with me–I'm thoroughly impressed. I've pretty much tried every B2B app available in the Shopify store, to include using dev programs to create rules (which worked well and is very dev heavy / you have to be on top of it because you fix it if something snags) and this has been the one our team has been able to get into flow with on the front end. 10/10 recommend! Shauna
Thanks so much for the glowing review! We work hard to make Wholesale Gorilla the best wholesale app, such as ensuring it can grow with your business as things evolve. We're always happy to help if any other needs arise, and are just an email away.
Love Wholesale Gorilla. I have no experience and found it very user friendly and easy to install.
Thank you kindly for the 5-star rating! We're honored to have earned it, and will continue to provide you with top notch service & settings.
They keep changing the wholesale signup forms and emails and then say that Shopify did it but it's all thought their platform. They keep telling me it's basically our fault and to do the same thing that we were doing a few months ago, I have to add in 10 extra steps when all it took was an email and one link before. If you don't need to review your wholesale applicants to see if they are fraudulent like we do, this app is for you. Unfortunately, we have hundreds of applicants that lie and make up their own "business" that we have to review. You spend a lot of money with this app every month for it to be so extensive and confusing.
We’re sorry to hear that the recent changes felt frustrating or confusing. It was not our intention to shift blame or add unnecessary complexity. We depend on customer feedback like yours to continually make our app better. In fact, your feedback has shaped recent improvements to how new wholesale applicants are reviewed. We’ve specifically addressed the issues you encountered by updating the review process to offer more control and clarity, while still keeping things efficient. We know the balance between automation and security is especially important for stores like yours, and we’re committed to making the platform work better for your needs. We’d love for you to give us another try, and if there’s anything more we can do to help streamline your workflow, please don’t hesitate to reach out.
Once you understand how Wholesale Gorilla works, its a powerful tool! Great customer service and support! Our customers have found it easy to use!
We're thrilled to hear that you've found our app easy to set up, and that it has helped to power your business. We can't wait to bring you ever more helpful features - stay tuned!
Thanks for the five stars! We’re here whenever you need us, and look forward to delivering even more great features soon.
It’s always rewarding to receive such positive feedback—thank you for the 5 stars!
We’ve been using this amazing wholesale B2B app for four years and still love it! It has everything we need, is easy to set up, and very user-friendly. The support team is always responsive and helpful. Highly recommended!
Thanks so much for the wonderful feedback, and for continuing to use Wholesale Gorilla for over 4 years! Your satisfaction is our top priority, and we're just an email away whenever you need us.
Thanks so much for the review! We strive to offer a 5-star experience, and are here for you.
We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved. We have no reason to even look at a competitor. Thanks Wholesale Gorilla!
We strive to provide great service, and the fact that you’ve stuck with Wholesale Gorilla for over 4 years tells us we’re doing something right. We really appreciate it!
Really straightforward interface, excellent support, and overall a very effective app with seamless integration for Shopify.
Thank you very much for the review! We're pleased to hear that the app has been easy to set up and use, and appreciate you sticking with Wholesale Gorilla for over a year now.
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