Wholesale Gorilla
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We've been using this app for longer than I can recall and I can't say enough about the customer service. Any time I have an issue, often a user-generated issue (not a problem with the actual app), I get a prompt, thorough and friendly response and it gets resolved ASAP. In this day and age, to be able to actually communicate with a person in a timely manner is a huge win! The BEST customer service, hands down!
Thank you so much for continuing to use Wholesale Gorilla over the last 6 years, as well as for sharing your experience with the app over that time. We look forward to serving you for long to come, and are just an email away if help is ever needed.
We've been using wholesale gorilla for 10+ years, and their team are always responsive when we need support with the app or questions. Times when updating our theme causes the app to have some quirk, we email their support and they have it fixed in under 24 hours! Thank you!
We're over the moon about your feedback! Thanks for relying on Wholesale Gorilla to help with your wholesale business over the years, and trust that we're here for you if any further needs arise.
Loving the ease of this program–it's user friendly, there's additional info available when you get stuck (because even the most user friendly apps can get beginners tripped up), and the team is super responsive and clear with direction. We've been using it for about a month now and I've changed the theme, menu, and other backend switches that have gotten other programs snagged before, and wholesale gorilla has kept up with me–I'm thoroughly impressed. I've pretty much tried every B2B app available in the Shopify store, to include using dev programs to create rules (which worked well and is very dev heavy / you have to be on top of it because you fix it if something snags) and this has been the one our team has been able to get into flow with on the front end. 10/10 recommend! Shauna
Thanks so much for the glowing review! We work hard to make Wholesale Gorilla the best wholesale app, such as ensuring it can grow with your business as things evolve. We're always happy to help if any other needs arise, and are just an email away.
Love Wholesale Gorilla. I have no experience and found it very user friendly and easy to install.
Thank you kindly for the 5-star rating! We're honored to have earned it, and will continue to provide you with top notch service & settings.
They keep changing the wholesale signup forms and emails and then say that Shopify did it but it's all thought their platform. They keep telling me it's basically our fault and to do the same thing that we were doing a few months ago, I have to add in 10 extra steps when all it took was an email and one link before. If you don't need to review your wholesale applicants to see if they are fraudulent like we do, this app is for you. Unfortunately, we have hundreds of applicants that lie and make up their own "business" that we have to review. You spend a lot of money with this app every month for it to be so extensive and confusing.
We’re sorry to hear that the recent changes felt frustrating or confusing. It was not our intention to shift blame or add unnecessary complexity. We depend on customer feedback like yours to continually make our app better. In fact, your feedback has shaped recent improvements to how new wholesale applicants are reviewed. We’ve specifically addressed the issues you encountered by updating the review process to offer more control and clarity, while still keeping things efficient. We know the balance between automation and security is especially important for stores like yours, and we’re committed to making the platform work better for your needs. We’d love for you to give us another try, and if there’s anything more we can do to help streamline your workflow, please don’t hesitate to reach out.
Once you understand how Wholesale Gorilla works, its a powerful tool! Great customer service and support! Our customers have found it easy to use!
We're thrilled to hear that you've found our app easy to set up, and that it has helped to power your business. We can't wait to bring you ever more helpful features - stay tuned!
Thanks for the five stars! We’re here whenever you need us, and look forward to delivering even more great features soon.
It’s always rewarding to receive such positive feedback—thank you for the 5 stars!
We’ve been using this amazing wholesale B2B app for four years and still love it! It has everything we need, is easy to set up, and very user-friendly. The support team is always responsive and helpful. Highly recommended!
Thanks so much for the wonderful feedback, and for continuing to use Wholesale Gorilla for over 4 years! Your satisfaction is our top priority, and we're just an email away whenever you need us.
Thanks so much for the review! We strive to offer a 5-star experience, and are here for you.
We've use Wholesale Gorilla for several years, and are fully satisfied with the app and the team behind it. The app works as claimed, is easy to use, and the few times we've had to contact the developer, the responses have been timely and the issues always are resolved. We have no reason to even look at a competitor. Thanks Wholesale Gorilla!
We strive to provide great service, and the fact that you’ve stuck with Wholesale Gorilla for over 4 years tells us we’re doing something right. We really appreciate it!
Really straightforward interface, excellent support, and overall a very effective app with seamless integration for Shopify.
Thank you very much for the review! We're pleased to hear that the app has been easy to set up and use, and appreciate you sticking with Wholesale Gorilla for over a year now.
There are some fixes needed but they are constantly developing and the support team are right there when you need them.
Thanks so much for your feedback, and for your patience while we worked through the issue you experienced. If there’s anything we can do to make your experience a 5-star one, please don't hesitate to let us know — we’re here to help!
We had been using Wholesale Gorilla for 3 years, and recently decided to come back—and we’re so happy we did! Everything feels more polished, easier to use, and just super straightforward.The improvements they’ve made really make managing wholesale simple. Huge shoutout to Clementine, who was incredibly helpful throughout the whole re-onboarding process. She made everything super smooth and was always quick to answer our questions (and we had a lot!). Having that kind of personal support made all the difference.
Thanks so much for the thoughtful review! We're so glad to have you back, and are even happier that the recent app improvements are making your wholesale process easier than ever to manage. Should you need any assistance, we’re always here to support you.
works as expected, and great support
Thanks so much! We're looking forward to adding even more cool features soon. Stay tuned!
Great support and great app. We considered creating a separate shopify site for wholesale, but WholeSale Gorilla allows us to run everything from our main store without that extra cost and complexity. The features are just what we need to accommodate our wholesale partners with a good solution for online ordering and terms when needed. Thanks for the great support for your app!
Thank you for the amazing review! We are thrilled to have helped streamline your wholesale selling process and look forward to further enhancing our app and support offerings.
Easy and great functionality! The customer service is also fantastic and answers super fast.
Your kind words mean a lot! We're thrilled you're a satisfied customer, and will continue to do our best to assist further as needed.
This is the best wholesale app we've seen yet and their support is outstanding.
It's so great to have you on board with Wholesale Gorilla! Thank you for being a customer and for your kind review.
Very helpful tool for handling wholesale customers in a mixed environment with wholesale AND retail. Great (as in really great) fast and helpful support.
We are absolutely delighted to hear that you love Wholesale Gorilla! We pour our hearts into making the app great, and your review is a huge motivator. Thank you!
Clementine was so helpful in assisting me with troubleshooting! I have never received such helpful responses from an ordering platform. Thanks!
Thanks so much for the kind words! We're thrilled you've been a satisfied customer for over 5 years, and are here to help further anytime.
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