Wholesale Gorilla
Wholesale / B2B Solutions for your Shopify Store
Rating
4.7
feedback
274
chart
#1,081
All reviews
Rating Breakdown
Review RSS Feed
Aug. 8, 2023
The app has not only worked perfectly the whole time we have used it but their customer service has been exceptional. Whenever we have needed anything they get back within 24hrs and fix things right away. Excellent bang for your money.
Aug. 1, 2023
Easy to use, wholesale customers love it. Would be great to be able to see the wholesale sales separate to the online sales for reporting and KPIs.
July 31, 2023
This is the best B2B app I have found by far. They have a great process of setting it up on your theme template and the rest I was able to set up with ease. The only thing I have to do is set up tier pricing and it will be everything we wanted Customer service is amazing and will do whatever they can to help you out.
Thank you! We're always working to improve and have some exciting new features on our roadmap that we'll be releasing soon. Thank you for being a Wholesale Gorilla customer!
July 28, 2023
This app is very thorough and feature-rich, even at the entry price. I've found the help desk to be fast and with personalised replies. You can tell that they are actually reading your questions and circumstances and carefully crafting a response and suggestions to suit your exact situation. I've been using it for about a year and a half and recommend it for small businesses growing their B2B offerings.
Thank you for your feedback on our app and for being a customer of Wholesale Gorilla for almost two years! We appreciate your continued use of Wholesale Gorilla and are glad that you are satisfied with our product & service.
March 6, 2024
Ken Brummage of Gorilla Wholesale offered me amazong support and helped me understadning fully how the app works. I would defintely recommend a Calendy chat with Ken in your free trial if you are thinking of taking a Wholesale App, he takes a common sense approach to working things through and understands what would work best for me.
We're sorry you did not have a positive experience with the app. The communication delays are being addressed as we're rolling out chat support in the coming week as well as onboarding-specific support to assist new users on the app. We hope you will consider Wholesale Gorilla in the future. We're committed to providing our users with a positive experience, and we're confident that you'll be happy with the app once the communication delays are resolved.
July 10, 2023
amazing customer service. Great app as well. My customers can easily sign up and be classified as wholesale customers. Very easy to use interface
Store
JNI Wholesale Makeup & Cosmetics Distributors
Using app
8 months
Thanks! We're glad to hear that you're finding our app easy to use. We're particularly pleased that you've chosen to subscribe to our Pro plan, as this will give you access to even more features and benefits.
June 30, 2023
There are a lot of wholesale apps available and so choosing the right one is a difficult decision. However I went with Wholesale Gorilla after reading reviews on the shopify platform and also independent blogs and reviews. They have been absolutely brilliant at helping me along the way of set up and answering questions the same day.The set up process is actually quite straightforward but anything I was unsure about they took the time to help. I love the way my wholesale site looks the same as my retail site as I didn't want to lose any of my design. I would absolutely recommend anyone looking to start a wholesale platform to use Wholesale Gorilla. A big thank you to all the team but especially Clementine who has guided me every step of the way.
Thank you for your feedback! We're glad you're happy with Wholesale Gorilla and our customer service. We take pride in providing excellent service, and we're always here to help.
June 28, 2023
The wholesale gorilla app works great for our webshop with wholesale and retail customers. It makes it very easy to set different wholesale conditions, while using the same inventory and product information. Besides the support team is great and is also willing to implement small custom preferences. We are a fan!
Thank you for your review, especially for mentioning how easy our app is to use. We're glad you're enjoying it! We continue to add new features and functionality, and we're excited to share them with our customers in the near future. In the meantime, please let us know if we can help further.
June 20, 2023
This app is perfect for our wholesale needs. Ann is also a great customer support and very responsive.
Thank you for the 5-star review! We are glad to hear that you are enjoying the app and are excited to see it help your business grow. We look forward to continuing to work with you to help you achieve your business goals.
June 20, 2023
I've been using this app for almost a year and couldn't be happier. It was easy to set up, it works well for me and my customers, and customer support is always helpful and quick to respond.
Thank you for the feedback! We are thrilled that Wholesale Gorilla has been a valuable part of your business. We value your continued patronage and look forward to helping you continue to grow your business. Please do not hesitate to contact us if you have any questions or need assistance.
June 16, 2023
Excellent support. We have been using for a few years and have only had a couple of issues and they were both resolved quickly. The best wholesale solution I could find. Lots of options to fit multiple needs we have.
We're so happy to hear that you are enjoying Wholesale Gorilla, and really appreciate you taking the time to share this review with us and the community! We are pleased to hear that our support team was of help, and are committed to assisting further if ever needed. Wishing you all the best, The Wholesale Gorilla Support Team
June 12, 2023
I am extremely disappointed with Wholesale Gorilla as they made changes to the incorrect (and live) theme version of my website at approximately 3am on a Saturday of a long weekend. Wholesale Gorilla were advised of the theme name that needed to be updated however went outside their permission and scope. Even when advising them that they had updated the incorrect theme they failed to address this.
We apologize for the confusion with your theme update request. We have addressed the issue and have made changes to make sure this doesn't happen again. Thank you for your patience and understanding. We appreciate your being a customer since 2021. Please do not hesitate to contact us if you have any further questions or concerns.
June 1, 2023
Super great, clear, fast tech support. Great app and support. Gorilla people have never been less than wonderful.
May 19, 2023
Friendly and helpful support. They just carried out 2 new installations for us and a tune up of one of our existing installs we have had running sucessfully for the past couple of years. All updates ready by the time I arrived next morning. Would definitely recommend them.
May 18, 2023
Go above and beyond to fix any issues. Great app that we don't have to look at often it just works in the background exactly as needed
May 18, 2023
This app let me cancel my other subscription costing much more money. It does what I need. Plus I had a few questions & they were answered very quickly !!!!
May 10, 2023
With minimal effort and time on my part, this app has provided me with a complete wholesale solution for my business... and it's simply bolted on to my existing retail store! the support has been excellent for the few minor style customisations required for my theme. Highly recommend!!
Thanks for the love, let us know if you need any help in the future!
May 4, 2023
This does not work the way it claims. Then when I uninstalled the app it will not allow me to delete all these extra unneeded pages that the app created. This is not a good practice.
I'm sorry for any confusion around the uninstall process. Our support team reached out to see if you need any help removing these pages. Please let us know if we can help in any way.
April 20, 2023
I've tried so many apps to help sell wholesale on my shopify and this is the only app I found that had all the functionality I needed. Support have been very helpful and kindly answered all my questions promptly. Recommend :)
April 6, 2023
We are very happy with their service and got everything we need so far. Skilled and accommodating customer service.