Wholesale Gorilla

Jan. 23, 2023

Wholesale Gorilla, specifically Clementine, is always so fast to respond with any issues that may come up. Even if it isn't necessarily a Wholesale Gorilla issues, she helps find a solution. I'm very happy with their service! I also appreciate the recent updates to the quick order form!

Jan. 6, 2023

Thus far this is a great wholesale app and you get a lot for the price! I've had 2 issues crop up and each time their customer support was responsive and helped get me back on track and operational with 2 days (a lot is due to I think time zone so that's understandable). So far, I'm very happy with their service! Interface for setting up my discounts is incredibly easy to use too.

Jan. 5, 2023

Updated Review: After seeing my review on their site, their head of customer service contacted me directly from their personal email to make sure I got the answer I needed. Amazing customer service. I believe there was an issue of my emails never reaching their support team, so if you do not get a response within 24 hours, try sending them an email from a different address. Review on 1/4/2023: The app works pretty well. However, there is an issue with tagging customers as "Wholesale" when Shopify wants to default the tag to "wholesale" and apparently the lowercase "w" throws off the app from recognizing the customer as wholesale. I have emailed support 4 separate times in the last 30 days and have yet to hear from them. Lack of support is really making me rethink which app I use.

Oct. 21, 2022

Brilliant app. Great customer service! Probably does a lot more than we use it for. Very useful for those who don't want to pay for ShopifyPlus!

Oct. 4, 2022

Team very easy to deal with and responsive to any issue. App works well, can be glitchy if not optimised for the theme, since optimized works very well.

Sept. 30, 2022

We have always been a wholesale B2B only company, however we recently opened to the general public. We needed an app that would allow us to separate our pricing along with other content between retail and wholesale customers. After trying many other apps, we decided to go with Wholesale Gorilla. Not only does that app check all the boxes, but the support team has also been amazing in helping with specific customizations. Clementine has always gone above and beyond and is super fast getting back to us.

Aug. 16, 2022

Wholesale Gorilla has been amazing to work with so far for our back of site wholesale side. I did run into a few issues because I'm not very tech-savy but Clementine was able to help me every step of the way. The how-to videos were helpful at the start to!

Aug. 10, 2022

These guys are amazing! I've been working with Ann at Customer Support and she took care of my needs, their service is fast and efficient. We are happy to be one of their clients.

Aug. 8, 2022

We've been running a Shopify store with a different wholesale app for about 5 years but recently migrated to a modern 2.0 theme with AJAX cart and the wholesale app we were using was no longer compatible. I attempted to install, configure and custom code-around another wholesale app (that says it's the only AJAX compatible wholesale app - it's not) and finally gave up on that. I then moved on to Wholesale Gorilla and wish I had done this much earlier. I had this app 100% configured in about 3 hours including some custom changes to our theme to have it better integrated. There were a couple of quirks that I ran into and emailed support and had a reasonable response in 12 hours. You can tell that the developers are truly coming from a B2B background as this app flows exactly as a Shopify merchant would want it to and it DOES NOT attempt to integrate with the cart which is where other apps fall apart. The fact that it has it's own cart and seamless net checkout with draft order creation is so refreshing and it works perfectly. The Quick Order form is also great right out of the box but I wish it allowed it a bit more configuration control. Thanks Wholesale Gorilla crew!

Aug. 5, 2022

Their staff is always so helpful! Quick and accurate support (love them) Being using them for about 2 years now and not a single issue.

July 19, 2022

Customer support is top notch and the interface is super intuitive. I would recommend this for any company trying to start their wholesale journey

July 15, 2022

I've used this app to create a locked wholesale store with location based wholesale pricing, pack multiples & payment terms and it is working so well! The support team are amazing - prompt and so helpful. I cannot thank them enough for their assistance getting us set up.

July 12, 2022

The best available app for wholesaling, and the customer service is the best i have ever experienced on Shopify app store. I don't think it is very easy to find a compatible app for your store, without any bugs appearing. And yes we had bugs, but it took about 1 business day for them to answer, recode the store and fix everything. Huge cadeau to Clementine! Not only is she friendly, but she has also been very helpful and explained everything down in detail.

March 5, 2024

The best available wholesale app in shopify. Have been using more than a year. Good customer service and glad they keep upgrading. Just updating my review. Still using Wholesale Gorilla after 4 years. Works great!

June 17, 2022

Very happy with the app and has made the wholesale process far more seamless. Fantastic customer service to assist with any questions.

April 28, 2022

Wholesale Gorilla helps streamline the process of selling our wholesale collection on our retail website. The team is always super helpful and quick to reply to any inquiries or service requests. Definitely recommend!

April 13, 2022

I tried multiple different wholesale apps to find the functionality I needed. The majority of my business is still retail, but I wanted to be able to offer and grow the wholesale side. I wanted an option where new wholesale customers could set up their wholesale account and order immediately (I knew that a 2-step process where I needed to approve or help set up accounts would result in some customers getting busy and not returning to order). I love that I can choose which products I offer wholesale. And the quick order form is perfect. I recently had some questions, and Ann was incredibly patient with me, responding each time until I had it set up the way I wanted. Great customer service like that is priceless!

April 13, 2022

I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.

April 12, 2022

Setting up and running the wholesale side of my business has been so easy with Wholesale Gorilla. And the service levels are always outstanding - they go above and beyond to help with my questions.

April 8, 2022

Switched over from a previous wholesale app that was fraught with issues. The team at Wholesale Gorilla have developed a great functioning app, simple to use and setup, plus any issues or questions we've had, they have been great in checking and responding back to us very quick. Would recommend. The DoggyTopia Team