Wholesale Gorilla

Wholesale Gorilla has been excellent for us so far and their customer support has been nothing but terrific. Due to a recent update with shopify, the auto send invoice has not been working for us but that has not been a big deal. I do wish there was more customization allowed but I know they are working hard on it and there is no other app that could do what we need Wholesale Gorilla to do.

Helpful and fairly responsive, does the dev work for us! We previously had a separate Shopify store, and this has saved us time and effort transferring inventory to different warehouses. Our retailers also love it because they don't want to have to go to multiple sites to view what's available. So far, so good with this app!

Does just about everything I could ask for, and the service is terriffic! Their email reply to me bounced and Ann went out of her way to email again to make sure I got the reply. Super easy setup, user friendly, and really fast integration. 10/10 would absolutely recommend!

Wholesale Gorilla, specifically Clementine, is always so fast to respond with any issues that may come up. Even if it isn't necessarily a Wholesale Gorilla issues, she helps find a solution. I'm very happy with their service! I also appreciate the recent updates to the quick order form!

This is what happens when you have a panic attack and do things in a manic state. :( I've been using their app for a while and while it's expensive, you do get a lot of bang for your buck. For the mid tier package, it pretty much covers everything you need for basic B2B. I only wish I could hide certain customers from purchasing certain products. It is available, but I have to pay their top tier price for it and I just can't afford it. As it is, the pricing is still high but it's very clear they are active in updating their UI and streamlining the process to make it as easy as possible. BTW, their customer support is excellent. You poor guys didn't deserve that 1 star update. I was confused about the email until I backtracked to see the damage I caused. I'm so SO sorry about that. Anyway, if you are looking for a good B2B app to help our your wholesale journey, this is a great addition.

Updated Review: After seeing my review on their site, their head of customer service contacted me directly from their personal email to make sure I got the answer I needed. Amazing customer service. I believe there was an issue of my emails never reaching their support team, so if you do not get a response within 24 hours, try sending them an email from a different address. Review on 1/4/2023: The app works pretty well. However, there is an issue with tagging customers as "Wholesale" when Shopify wants to default the tag to "wholesale" and apparently the lowercase "w" throws off the app from recognizing the customer as wholesale. I have emailed support 4 separate times in the last 30 days and have yet to hear from them. Lack of support is really making me rethink which app I use.

Brilliant app. Great customer service! Probably does a lot more than we use it for. Very useful for those who don't want to pay for ShopifyPlus!

Team very easy to deal with and responsive to any issue. App works well, can be glitchy if not optimised for the theme, since optimized works very well.

We have always been a wholesale B2B only company, however we recently opened to the general public. We needed an app that would allow us to separate our pricing along with other content between retail and wholesale customers. After trying many other apps, we decided to go with Wholesale Gorilla. Not only does that app check all the boxes, but the support team has also been amazing in helping with specific customizations. Clementine has always gone above and beyond and is super fast getting back to us.

Wholesale Gorilla has been amazing to work with so far for our back of site wholesale side. I did run into a few issues because I'm not very tech-savy but Clementine was able to help me every step of the way. The how-to videos were helpful at the start to!

These guys are amazing! I've been working with Ann at Customer Support and she took care of my needs, their service is fast and efficient. We are happy to be one of their clients.

We've been running a Shopify store with a different wholesale app for about 5 years but recently migrated to a modern 2.0 theme with AJAX cart and the wholesale app we were using was no longer compatible. I attempted to install, configure and custom code-around another wholesale app (that says it's the only AJAX compatible wholesale app - it's not) and finally gave up on that. I then moved on to Wholesale Gorilla and wish I had done this much earlier. I had this app 100% configured in about 3 hours including some custom changes to our theme to have it better integrated. There were a couple of quirks that I ran into and emailed support and had a reasonable response in 12 hours. You can tell that the developers are truly coming from a B2B background as this app flows exactly as a Shopify merchant would want it to and it DOES NOT attempt to integrate with the cart which is where other apps fall apart. The fact that it has it's own cart and seamless net checkout with draft order creation is so refreshing and it works perfectly. The Quick Order form is also great right out of the box but I wish it allowed it a bit more configuration control. Thanks Wholesale Gorilla crew!

Their staff is always so helpful! Quick and accurate support (love them) Being using them for about 2 years now and not a single issue.

I've used this app to create a locked wholesale store with location based wholesale pricing, pack multiples & payment terms and it is working so well! The support team are amazing - prompt and so helpful. I cannot thank them enough for their assistance getting us set up.

The best available app for wholesaling, and the customer service is the best i have ever experienced on Shopify app store. I don't think it is very easy to find a compatible app for your store, without any bugs appearing. And yes we had bugs, but it took about 1 business day for them to answer, recode the store and fix everything. Huge cadeau to Clementine! Not only is she friendly, but she has also been very helpful and explained everything down in detail.

The best available wholesale app in shopify. Have been using more than a year. Good customer service and glad they keep upgrading. Just updating my review. Still using Wholesale Gorilla after 4 years. Works great!

Very happy with the app and has made the wholesale process far more seamless. Fantastic customer service to assist with any questions.

Wholesale Gorilla helps streamline the process of selling our wholesale collection on our retail website. The team is always super helpful and quick to reply to any inquiries or service requests. Definitely recommend!

I tried multiple different wholesale apps to find the functionality I needed. The majority of my business is still retail, but I wanted to be able to offer and grow the wholesale side. I wanted an option where new wholesale customers could set up their wholesale account and order immediately (I knew that a 2-step process where I needed to approve or help set up accounts would result in some customers getting busy and not returning to order). I love that I can choose which products I offer wholesale. And the quick order form is perfect. I recently had some questions, and Ann was incredibly patient with me, responding each time until I had it set up the way I wanted. Great customer service like that is priceless!

I have been using this app for several months now. Customer support has been great in helping me set this up just how I need it. As a growing ecommerce business it has been a relief, and it has streamlined our production lines having our wholesale customers place their order online rather than us manually placing them in an off line system. The app has more than paid for itself in time saved.