All reviews

Rating Breakdown

  • 5
    82% (222 ratings)
  • 4
    6% (17 ratings)
  • 3
    3% (9 ratings)
  • 2
    2% (5 ratings)
  • 1
    6% (17 ratings)
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5 / 5 Share

Aug. 21, 2020

Fantastic wholesaler app - that does everything you need and more, so glad to have found it. Great communication and team!

Using app

About 3 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 19, 2020

This app is great, gives a functional wholesale option without the faff and expense of a new site and works flawlessly. The only minor features missing are ones that cant actually be achieved within the shopify architecture so I guess that is fair enough really. The best part is the technical support always get back within a day and just sort it out, no problem, no fuss. Really top shelf stuff with nothing too much of a fuss.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 13, 2021

Update from 01/13/2021 - great app, great support - glad we decided to go with that app. 5 stars for both product & support experience - thanks!! Update from 12/08/2020 - again a great support experience. I contacted them again (via email this time) and received a complete & competent answer again. Great support experience again & great product, too. We are still evaluating & testing this app, but so far - it does everything we want/need. The primary reason for giving 5 stars at this stage - is their great & outstanding customer service. We have installed many other apps and I had numerous support chats with other apps & support centers. I have to say - the Gorilla support goes the extra mile. They were very responsive and I have no doubt they will resolve all the questions or issues I have (very few actually). If - after we have completed our integration & feature/functionality testing we come to a different conclusion - I will write another review - otherwise I will confirm the Stella experience, which we had so far with the Gorilla app and especially their customer service!! 5-Stars!!

Using app

5 months

Total reviews

5

Average rating

3.8

5 / 5 Share

June 5, 2020

easy to install, friendly and good human support. If you need simplicity at it's best, this is the app for you. If you need multi-level wholesaler level, and complex logic discount setting, this is not for you. I LOVE THIS APP and use this app on my customers' site If you need wholesale SIMPLIFY, then this is the one.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 27, 2020

After comparing the available B2B / wholesale apps in the store, I have decided to go for Wholesale Gorilla, as it had all the features I was looking for without charging me the world for it. The installation went smooth and the emails I sent to their support team were answered very quickly and super friendly, incl. making a few modifications to my signup form. My test runs went without a problem and i'm looking forward to launch the wholesale option now to my dealers. Only suggestion for improvement: It would be great to be able to change some of the wording of the translations (I'm running a German store). But that's really just a minor caveat of an otherwise great app!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

May 19, 2020

I tested out a dozen or more wholesale apps trying to find one that would fit my unique needs. I was able to get Wholesale Gorilla up and running quickly and easily. I love the professional install at no cost. I had one support question and it was taken care of within minutes of my asking. This app will definitely be a game-changer for my small business.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 4, 2020

Great app for our wholesale platform. Was the best option for our shop. The support is great. Zach helped us out really quickly with a few compatibility issues we had. Definitely recommend this app!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2020

Perfect app , work great and IF you need support is fast and wonderfull!!! Really Raccomended for your business!

Using app

Over 4 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2023

We have been using this app for over 4 years and they don't disappoint!

Using app

Over 4 years

Total reviews

2

Average rating

3.0

5 / 5 Share

April 17, 2020

Changes wholesale customer experience completely, much simpler for them to order. Excellent service.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

April 14, 2020

A quality, intuitive app with excellent customer service! They have thought of everything you could need for a wholesale shop. Very easy to get in touch with support.

Using app

10 months

Total reviews

2

Average rating

3.0

5 / 5 Share

March 18, 2020

This app is helping us fight Coronavirus, by allowing us to supply protective equipment to healthcare & industry, while locking-out the profiteers & hoarders. Support has been fantastically helpful in setup and customising, too. Thank you!

Store

Absafe

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 11, 2020

So far so good! We've been using it for a little over a month now and it's working really well. Plus, customer service is responsive and very helpful. Thanks WSG!

Using app

Over 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 7, 2020

WOW! This is the App i wanted. The support team i so quackly and effective. Thanks for everything. 100% recommended

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2020

This app is very useful and does what it promised. Very easy to use and customer support is very prompt and helpful! Highly recommended

Using app

Almost 5 years

Total reviews

3

Average rating

5.0

5 / 5 Share

March 3, 2020

Easy to set up with great instructions. It took a little bit of time to understand all the differences between retail and wholesale and get into the logic of the app with the product tags.

Store

TAUKO

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 2, 2020

I used this wholesale app first, then when I redid our website I tried out two other highly ranked wholesale apps, but came back to this one. Here is what I love about this app: 1. It has a line sheet that my wholesale customers can easily order/reorder from. None of the others have that. 2. It isn't cumbersome and doesn't mess with my website code. Does exactly what it says it is going to do and nothing more. 3. IT WORKS WITH SHOPIFY CALCULATED SHIPPING!! This was a must for me as one of the others did not. I can set a $65 free shipping for my retail cusomters and override it in WG for my wholesale customers at $400. And, it makes sure I am not overcharging my customers on shipping, which I love. 4. It gives me everything is has at one price instead of nickle-and-diming me. Also a very generous trial period so I have adequate time to play with it before paying. The others only left me a day or so by the time they had it installed (installation was part of the trial period). What I don't like is that it needs to be prettier. It does not look as good, or fit as well asthetically, on my website as the other two apps I tried and you cannot easily change the appearance of the landing pages/forms. I want to be able to scale the side columns on the line sheet so the collections listed didn't wrap to the next line, and to be able to change the font and the way the notifications appeared on the link pages. I have a guy who can code so I am going to have him do those changes for me so it goes better with my website. If I didn't it would have been a more difficult decision for me between the apps.

Using app

6 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Dec. 17, 2019

Tried so many apps before finding Wholesale Gorilla. Customer support is great and so is the app. Highly recommend

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 17, 2019

I used this app to help me set up a wholesale store on my Shopify account. They are a great company and have great customer service!

Using app

4 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Dec. 30, 2019

I got the best support I could wish for and I am very happy for this. I firstly was very frustrated because I could not find out of what I needed, but the support was very friendly and prompt. Thank you!

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Sorry for any confusion there. Shopify handles all billing for any apps listed on the app store, so as soon as you uninstall an app Shopify automatically cancels billing for the app. We would be happy to approve a refund for any portion of the app subscription you didn't realize you were paying for. You can initiate the process by emailing Shopify support and they can take things from there. An unfortunate feature of Shopify is that if you uninstall a day or two after a new billing cycle starts you will still be charged that month's full subscription fee. We have requested that they start prorating these charges but in the meantime we are can. issue a refund for unused days Let us know if you have any questions. Thanks!