All reviews

Rating Breakdown

  • 5
    92% (455 ratings)
  • 4
    2% (11 ratings)
  • 3
    1% (3 ratings)
  • 2
    1% (6 ratings)
  • 1
    4% (19 ratings)

Reviews with Text

  • 98% (483)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 21, 2023

During our work on building our b2b shop, we encountered some difficulties in implementing our rather complex scenarios; there are still limitations in our requirements. However, I would like to mention and sincerely thank the technical support - they are absolutely amazing! The guys were so quick to respond, help, patiently explain and very quickly complete the customisations we needed. I've been working with Mehak most of the time and she is the best! Thanks to them we are now the closest to the maximum result we want! This is the best solution in terms of price, quality and functionality.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

5 Star customer service. They were able to get our theme updated the second time after an update. Very helpful app to easily add whole sale feature to your site.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

So happy the app has been easy to add to your site and there has been 5 star service! Let us know if you need anything in the future. - Wholesale Helper Support Team

5 / 5 Share

Aug. 31, 2023

Really amazing customer support and functionality. Had a customization request and the team was quick to respond and make the changes for me.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

An excellent app. I had been looking for a REAL wholesale app for some time - many disappointed. Not this one. I had a small problem with the shipping module of the wholesale portion and the tech team fixed it within a few hours at no additional charge. Very good customer service. : )

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Real, recognize real :) Thank you so much for the kind words and let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

Aug. 18, 2023

Loving this app! The support team are incredibly responsive and helpful. Meets my needs with all the different levels of discounts and shipping rates without being overly complicated! Highly recommend.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Great to hear we are able to help with your discounts + shipping rates (without complicating things) :) Let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

Aug. 16, 2023

SAVED OUR LIFE! We have a 3 tier pricing business: Distribution, Wholesale, and Retail. This has been quite the challenge when working on a Shopify store and myself not being an engineer. We were using some other apps before, and all of a sudden, without any notice, the checkout process with that app stopped working. This was in the middle of our "Prime Day" sales, so it was a HUGE blow and very time sensitive. The other app's support was slow to respond, and never actually found the problem. I jumped ship and did trial and error with a few apps that day to find a fix to get it up and running again. Wholesale Pricing Discount B2B was the winner. Number 1: quick start up time. They didnt require 1-3 business days to install. Number 2: They had live chat support with REAL, knowledgeable, HELPFUL people. And the support response time was always within an hour or so. Number 3: I have been able to have a video call with someone, and now just a phone call with someone about a glitch. The support is unmatched, the UX UI of the app itself is very straightforward (again, not an engineer here), and it has so many robust functions, many of which we don't even use, but I can see their use case for other business models. If you are a B2B/B2C business, and don't want to be on Shopify Plus, THIS is the only app to consider. - Becca Hislop, Marketing Director.

Store

bryght

Using app

4 months

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for the kind words!! We work really hard and are so happy that you were able to get up and running fast during Prime Day + your support needs met :) Let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

July 31, 2023

Works really well for our store. Needed a couple of customisations for how pricing is displayed and the support team handled my request quickly & professionally.

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Awesome to hear our app is working well for you :) Let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

July 28, 2023

Amazing customer support! Works great for our needs. Does exactly what is advertised. Highly recommend!

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words...Let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

July 21, 2023

Simple and fast app. Happy with performance. Support were able to help with some small theme changes which is much appreciated. Overall, this is more powerful than Shopify Plus' Wholesale channel.

Using app

3 months

Total reviews

21

Average rating

4.8

Developer Reply

Thank you so much for the kind words! Let us know if you need anything in the future :) - Wholesale Helper Support Team

5 / 5 Share

July 19, 2023

Wonderful customer service and fantastic app. If you are looking for the best B2B or B2C app, this is it!! Highly recommend.

Using app

About 22 hours

Total reviews

10

Average rating

5.0

Developer Reply

Wow...we appreciate the kind words! Let us know if you need anything in the future :) - Wholesale Helper Support Team

5 / 5 Share

July 19, 2023

Easy to use and works the way I need it to. I have had a few issues with a conflicting plug in, but have been helped with a workaround every time this happens (happens mostly when we do a theme update!)

Using app

9 months

Total reviews

4

Average rating

5.0

Developer Reply

We aim to make the app easy to use and be help when there is a roadblock. Let us know if you need anything in the future :) - Wholesale Helper Support Team

4 / 5 Share

July 20, 2023

UPDATE: They worked with me to help fix my theme. I am grateful that they changed the code back so my customers could check out. I am pretty sure when I uninstalled this program, it broke the theme for my store. Super fun times, my customers haven't been able to check out normally.

Using app

3 months

Total reviews

10

Average rating

2.5

Developer Reply

Glad to get you on the right track! Let us know if you need anything in the future :) - Wholesale Helper Support Team

5 / 5 Share

July 6, 2023

Excellent service and hands-on attention. I needed a little custom work to make the pricing look more to my specifications and they did it in less than 24 hours. Thank you!

Using app

8 days

Total reviews

4

Average rating

5.0

Developer Reply

Awesome to hear that we were able to help you with customizations in less than 1 day! Let us know if you need anything in the future. Wholesale Helper Support

5 / 5 Share

July 5, 2023

Customer service is exceptional. Insanely easy to integrate and get started quickly. Very happy and would recommend

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind words! Let us know if you need anything in the future. - Wholesale Helper Support

5 / 5 Share

June 30, 2023

The app works and looks fantastic. The Wholesale Helper team has been nothing but accommodating, especially when it came to re-integrating the wholesale section upon a second theme update. Our business is heavily dependent on wholesale, I feel comfortable knowing that I can rely on their customer service.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the kind words and entrusting us! You are in great hands and let us know if you need anything :) - Wholesale Helper Support!

5 / 5 Share

June 27, 2023

This is the only wholesale app we've used but we chose it because it if full-featured and Wholesale Helper also offer related apps that work together with this one including Wholesale Order Form & ReOrder and AReceivables. Their customer service team is very responsive and helpful.

Using app

2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

June 27, 2023

Great customer service. Meets our wholesale needs. They were willing to do a lot of customizations for us to craft a good experience for our users.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

We are glad the customizations have helped create a good experience for the store and your customers :) Let us know if you need anything. - Wholesale Helper Support

5 / 5 Share

June 27, 2023

Excellent App, with great functionality for B2B. Support are always extremely helpful, to integrate with your store.

Using app

5 months

Total reviews

9

Average rating

5.0

Developer Reply

Great to hear you are enjoying the B2B functionality and support has been helpful! Let us know if you need anything. - Wholesale Helper Support

5 / 5 Share

June 16, 2023

We have been so impressed with this app and the team that supports it. After looking at a number of Wholesale apps, this one was the clear winner with a robust feature set, slick UI (both customer facing and admin), plenty of customization options to align the look/feel with our brand, and fair pricing. We have also required some very specific customizations for our business and they have done the work for us quickly, accurately, and at a very reasonable hourly rate. Wish all Shopify apps were this good!

Using app

About 1 month

Total reviews

9

Average rating

4.9

Developer Reply

<3 We work super hard and are grateful for your kind words and that we have been able to help your business! Let us know if you need anything. - Wholesale Helper Support

1 / 5 Share

June 16, 2023

Nothing works properly, i've come across so many problems that i had to pay a whole months for nothing since my free try expired before i could finish setting it up. The support are quick to respond, but give no helpful answers. I had to get it to work with my website team or by myself. The app can be in only one language, it's not compatible with shopify market (whatever that is). I have a simple B2C and B2B store... Really bad experience.

Using app

19 days

Total reviews

3

Average rating

2.7

Developer Reply

Hi, we are sorry you did not have the best experience. We have refunded the charge and have updated our app to work with Shopify Markets. If anything changes in the future and needs our help, please let us know.