All reviews

Rating Breakdown

  • 5
    93% (498 ratings)
  • 4
    3% (14 ratings)
  • 3
    1% (5 ratings)
  • 2
    1% (4 ratings)
  • 1
    3% (16 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 29, 2023

I like the app, i works perfectly to what we need it for. more important the customer service team are amazing, very helpful quick to respond back and they help us customize the app to our need. I appreciate all the good work they have done for us.

Using app

8 days

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 2, 2024

The support team fixed my issue after a week of back and forth. The owner called and explained the issue and solved it within the day. Satisfactory service but I wish the support team wouldn't have kept closing my case. Other than that, the app does what it's supposed to and has been good to me. A little slow, but wholesalers can deal with it.

Using app

6 months

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 7, 2023

Very helpful in my time of need! Mehak was kind enough to create a detailed video explanation and step by step on how to resolve our issue. Our problem was no fault of the app, rather the way we set it up. Thank you, Mehak!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

So happy we were able to help and get you set up with your B2B store! Let us know if you need anything :) - Wholesale Helper Support

5 / 5 Share

Dec. 6, 2023

Vents.com — This company is the real deal. They provided great customer service with some of my initial questions. 20 minute on boarding demo, and already made two customizations, so that when someone is logged in it hides the create account, and if they are logged out, it shows the create account. As well as they added a logout feature on our navigation that shows if logged in and hides if logged out. The app is full of wholesale related pricing features for basically anything that you can think of. I really like the variant price control and pricing groups.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

As usual, their customer service is great. Need a 'clear all' option in the Wholesale Cart and they delivered!

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 17, 2023

The team helped me to get up and running. They were quick and helpful. I haven’t started actually using the product yet, but so far, I am very happy with the support and how I anticipate the product to work.

Using app

10 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 9, 2023

Great App and Great people behind it. They are very responsive!

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Après avoir tenté une autre méthode, nous sommes revenus vers WPD car c'est selon nous la meilleure solution pour les boutiques B2B-B2C, et le support technique a été en mesure de nous réintégrer nos anciennes données rapidement et efficacement. Un service impeccable! Merci encore. After trying another method, we switched back to WPD because they have the best solution for blended stores, and tech support was able to get us back into our old data quickly and efficiently. Impeccable service! thanks again

Using app

11 months

Total reviews

7

Average rating

3.9

5 / 5 Share

Oct. 25, 2023

Great service. Thanks guys for the install.

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Merci pour votre aide précieuse. Même avec la barrière de la langue vous avez réussis à comprendre mes demandes. Des développeurs ont travaillé spécialement sur notre thème. Je recommande cette application notamment pour son service client rapide et compréhensif.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2023

Good and responsive service - fixed a bug for us quickly!

Store

XYAB

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

I had a great experience with the implementation team Tejas Lakhalani, Deepesh Melath, Parth Lakhani. They did a fast job and really great work overall. Fast replies and delivered the solution with a video tutorial on how to use the new functions once implemented. They backed up my theme in case something did not work properly and I also had a request on the net terms to be changed to the language of the store Swedish. The app was recommended from my Shopify contact person along with a few others and makes just what I wanted, distinguish B2B and Retail price, easy to use and to set up discount and rebate groups to different type of business partners. Great with the net terms to let your customer buy with 15 or 30 days terms. Saved me a lot of time! Highly recommend app and fantastic implementation from the team at Wholesale Pricing Discount B2B.

Using app

3 months

Total reviews

2

Average rating

5.0

Developer Reply

Fast job + Great work is our aim <3 So happy you now have B2B ordering for your store with payment terms! Let us know if you need anything in the future. - Wholesale Helper Support Team

5 / 5 Share

Sept. 21, 2023

During our work on building our b2b shop, we encountered some difficulties in implementing our rather complex scenarios; there are still limitations in our requirements. However, I would like to mention and sincerely thank the technical support - they are absolutely amazing! The guys were so quick to respond, help, patiently explain and very quickly complete the customisations we needed. I've been working with Mehak most of the time and she is the best! Thanks to them we are now the closest to the maximum result we want! This is the best solution in terms of price, quality and functionality.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 19, 2023

Sind mit dem Service sehr zufrieden, auch mit den individuellen Anpassung im Checkout.

Using app

5 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Sept. 18, 2023

5 Star customer service. They were able to get our theme updated the second time after an update. Very helpful app to easily add whole sale feature to your site.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

Developer Reply

So happy the app has been easy to add to your site and there has been 5 star service! Let us know if you need anything in the future. - Wholesale Helper Support Team

5 / 5 Share

Aug. 31, 2023

Really amazing customer support and functionality. Had a customization request and the team was quick to respond and make the changes for me.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 29, 2023

An excellent app. I had been looking for a REAL wholesale app for some time - many disappointed. Not this one. I had a small problem with the shipping module of the wholesale portion and the tech team fixed it within a few hours at no additional charge. Very good customer service. : )

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Real, recognize real :) Thank you so much for the kind words and let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

Aug. 22, 2023

Been using this app for 2 years now, very easy to use and service offered is excellent. Any issue they are quick to assist.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your 2 year loyal support! Let us know if you need anything in the future. - Wholesale Helper Support Team

5 / 5 Share

Aug. 18, 2023

Loving this app! The support team are incredibly responsive and helpful. Meets my needs with all the different levels of discounts and shipping rates without being overly complicated! Highly recommend.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Great to hear we are able to help with your discounts + shipping rates (without complicating things) :) Let us know if you need anything in the future! Wholesale Helper Support Team

5 / 5 Share

Aug. 16, 2023

SAVED OUR LIFE! We have a 3 tier pricing business: Distribution, Wholesale, and Retail. This has been quite the challenge when working on a Shopify store and myself not being an engineer. We were using some other apps before, and all of a sudden, without any notice, the checkout process with that app stopped working. This was in the middle of our "Prime Day" sales, so it was a HUGE blow and very time sensitive. The other app's support was slow to respond, and never actually found the problem. I jumped ship and did trial and error with a few apps that day to find a fix to get it up and running again. Wholesale Pricing Discount B2B was the winner. Number 1: quick start up time. They didnt require 1-3 business days to install. Number 2: They had live chat support with REAL, knowledgeable, HELPFUL people. And the support response time was always within an hour or so. Number 3: I have been able to have a video call with someone, and now just a phone call with someone about a glitch. The support is unmatched, the UX UI of the app itself is very straightforward (again, not an engineer here), and it has so many robust functions, many of which we don't even use, but I can see their use case for other business models. If you are a B2B/B2C business, and don't want to be on Shopify Plus, THIS is the only app to consider. - Becca Hislop, Marketing Director.

Store

bryght

Using app

4 months

Total reviews

6

Average rating

4.3

Developer Reply

Thank you so much for the kind words!! We work really hard and are so happy that you were able to get up and running fast during Prime Day + your support needs met :) Let us know if you need anything in the future! Wholesale Helper Support Team