All reviews

Rating Breakdown

  • 5
    81% (224 ratings)
  • 4
    10% (28 ratings)
  • 3
    3% (8 ratings)
  • 2
    2% (5 ratings)
  • 1
    4% (12 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 19, 2021

I had a small issue on initial install which ended up being my own stupidity. Support was great! This app is exactly what we were looking for for our B2B customers.

Store

Cubles

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Cubles, Thank you for your glowing review. We're so happy to hear that you are enjoying Wholesale & Custom Pricing and that it is helping you make Simple and Efficient Discounts for your wholesalers. We love having you as a customer and are always here to help your Shopify store succeed! `Harish - Customer Success Team :)

5 / 5 Share

Nov. 17, 2021

Amazing app and terrific support from Vlad. Couldn't be any happier with this app. Highly recommended!

Using app

Over 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hello, Qi Mushrooms & Team, Thanks for your review, we really appreciate it. Glad to know you had a positive happy experience. We're glad and lucky to have Vlad with us! You can contact us anytime for any app-related support. We wish Qi Mushrooms great successes and all the very best! Cheers! :D `Harish - Customer Success Team

1 / 5 Share

Nov. 1, 2021

I have had a terrible time with this app; my wholesale customers are very frustrated that they can't order with ease (quantity restrictions, and pricing/checkout failures are a constant thing), and I'm manually adjusting every order. Their customer service is with email only, and I've bounced through 4 technicians that have yet to solve the problem. No one seems to read the threads or understand what the previous tech had done. I would NOT recommend this app.

Using app

Over 3 years

Total reviews

2

Average rating

3.0

Developer Reply

We are so sorry about this. It seems that this is something we can fix but due to multiple people handling a specific concern, misunderstandings may occur. If you are still open to try our app, I will personally address this. I'll be your guide all the way through, just let me know. Also, note that we do have chat support. Sincerely, Chud and the Wholesale Pricing Now support team

5 / 5 Share

Oct. 14, 2021

Good, helpful and patient support. Helped me adapt the app for my complicated theme. App works as expected.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for this good review. This is so sweet. Don't hesitate to reach out anytime: [email protected] Cheers! -- Chud and the Wholesale Pricing Now Support Team

5 / 5 Share

March 10, 2023

This App was chosen by our team as a Wholesale Hero App replacement. Installation for the Wholesale App usually needs removal of the old (Wholesale hero) custom code (that we did ourselves) and New custom setup for the App - which may take time and testing - And can become a nightmare if any of the sides becomes unresponsive. In this case installation and custom adjustment process went smooth (even if 2 separate members of the support team were involved). So 5stars from us for the set-up. We will see how the app will behave. Thank You Nicoz and Amir for the communication and setup!! Update (2023), as we have upgraded to Shopify+ and the app is no longer needed. Nicoz helped us with removal info on the spot, no questions asked! Never happened to us before with other apps! We usually had to remove the code without recommendations or assistance. So there you have it. Best support of any Shopify 3rd party app so-far! And the App worked great for us too :)

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

This is awesome! Nicoz and Amir will be eating pizza tonight! Thank you so much for this review and just know that if you encounter issues/questions. Just reach out: [email protected] Our customer hero team are champs around here! Cheers! -- Chud and the Wholesale Pricing Now Support Team

1 / 5 Share

Sept. 23, 2021

I installed the app, I configured it and it does not work. I have sent more than 4 messages to help me and solve it. It's been 15 days and I'm still waiting for your help. I will change the review when they solve the problem.

Using app

About 2 months

Total reviews

8

Average rating

4.3

Developer Reply

Hi friends at LaFlamencadeBorgoña, We’re incredibly sorry to hear of this negative review - each Shopify merchant matters profoundly to us, and we’d like to clarify a few points that could have helped you on your Wholesale Now journey. When each client asks for help with Wholesale Now, they’re contacted immediately to be assisted by an expert in our success team. When contacted, you did not respond. It might be that you got our email in your spam/junk folder. The team even sent you a calendly link so we can have a call at your convenience: https://calendly.com/wod-support/call-with-nicoz When you’re ready, we would love to pick up the line of communication again, and appreciate your feedback and time spent with us. Thank you! Sincerely, -- Chud and The Wholesale Now Support Team

4 / 5 Share

Aug. 25, 2021

A very good app, and great customer service. I needed help and received it promptly (although it did take two separate occasions of me reaching out - hence the 4 stars rather than 5), and the process was explained to me and rectified shortly after I reached out. Thanks guys!

Using app

8 months

Total reviews

7

Average rating

4.9

Developer Reply

Hi friends at Standard Skin & Beaty, Thank you so much for this lovely feedback! I had Nicoz and Amir read this review, and they went jumping like crazy! That's just how happy they were knowing they solved your issue. So if you have any other concerns, don't hesitate to reach out again. Our team will be there to assist you 24/7. To more flawless and beautiful skin, Cheers! -- Chud and Wholesale Pricing Now Support Team

5 / 5 Share

Aug. 2, 2021

Amazing fast service from the techs and super easy set up! I would recommend to anyone looking to bootstrap a wholesale set up on their shopify site. Thank you wholesale now!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate this awesome review! :-) Fast customer service is our primary goal! If you encounter any issues, don't hesitate to email us back [email protected] - Chud & The Wholesale Pricing Now Support Team

4 / 5 Share

July 21, 2021

Installed this app to assist with my Discount customers, first was a struggel but Jabir assisted me perfectly and now its working. Second time Jabir helped me and he was able to solve my problem! # suggestion add a function to send customer statements due to the Net accounts you can setup through your app! # Be able to show % discount at check out and not only value in ( ) Thanks again! Also don't for get to use the pre-order app displayed at the bottom work perfect hand in hand.

Using app

3 months

Total reviews

1

Average rating

4.0

Developer Reply

Hello friends at Sienna Likes To Party - Shop We are glad we were able to resolve these issues! Thank you for taking the time out to write us this awesome review! :-) - Melissa & The Wholesale Pricing Now Support Team

4 / 5 Share

July 1, 2021

The support team is fantastic for this app that we have been using for many years now. The support team are very responsive and aim to try and resolve all issues as quickly as possible.

Using app

Almost 4 years

Total reviews

3

Average rating

4.0

Developer Reply

Hello friends at Sienna Likes To Party - Shop We are happy our support team has been so helpful! Thank you for leaving this awesome review! :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

May 27, 2021

So far so good!! Just installed the app and had some great help and support from Vlad who helped me tweak the settings!! Seems like it does the job and customer service is excellent!

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Hello friends at The Really Good Whisky Company Thank you for leaving us this awesome review! We will let Vlad know that his assistance was greatly appreciated! :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

May 11, 2021

We love the flexibility it offers since we sell wholesale, offer volumized tiers, and have terms with specialized pricing for specific customers. Plus, it works with our Net accounts in Quickbooks Desktop with Connex Bridge. Awesome customer service to customize my code since my theme is not listed in their default drop-down menu. Also, they were very informative with what works and doesn't to make my settings achieve the most potential for the customers.

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Cutting Edge Products Inc Dev We really appreciate you taking the time to share your feedback and being so open with us! We wish you all the best on your e-commerce journey! :-) - Melissa & The Wholesale Pricing Now Support Team

1 / 5 Share

April 10, 2021

I would not recommend. 2 months now I've been promised that the 60 day free trial would be activated, as it didn't activate in my account when added. So, I've been charged $54 for a app that should have been free. The customer service team have been told numerous times and each time I'm promised the manager will activate the offer. Now, I was told the credit would apply to my last bill. Again this month I've been charged. I do not recommend

Using app

3 months

Total reviews

20

Average rating

3.2

Developer Reply

Hi there, We apologize for this. The 60-day free credit will only be added to your store, provided you've contacted us right after you reinstalled. Please contact us at [email protected] and we'll address this concern ASAP. Robert Ops Manager

1 / 5 Share

March 12, 2021

WARNING! Do not use this app! The wholesale prices appear, and it shows customers what they should be charged, yet it charges them regular retail prices when they pay. This has resulted in a huge loss my store.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, We are so sorry about this. We've been trying to resolve this issue in a timely manner but haven't heard back from you. This issue can be of 2 things: 1) Incompatibility with other running apps 2) Minor settings tweak from our app Please email us at [email protected] and I can guarantee you that this will get fixed in no time. Sincerely, Robert Ops Manager

5 / 5 Share

Feb. 26, 2021

This app saved us so much time and prevent headache of setting up a b2c and b2b store with one url. No duplicate products, or the store and no lock for pages anymore. We love the possibility of the net checkout as well and all the upselling hint. Even we had some issue with setup the app with our theme, the support replied within minutes to our question, unbelievable quick. Felt almost like a chat :) Hope you continue the great work. Best regards, Denis

Using app

15 days

Total reviews

2

Average rating

4.5

Developer Reply

Hello friends at Morris Fenderbaum We are happy you had such an awesome experience with us! We appreciate you taking the time out to leave us this awesome review :-) We wish you and your store all the best! - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

Feb. 19, 2021

The app has what I really need for wholesale. Settings are very clear and the app the easy to use. The team of app is awesome They are very helpful!!

Using app

21 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at Soobepark We are happy the app is the perfect fit for you, thank you for leaving us this great 5-star review! We appreciate it! :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

Feb. 7, 2021

A very useful and functional application that implements bonuses and breaks of all types, serving to create a wholesale store. Support is also extremely helpful and always ready to be of help! SO (shoutout) to Jabir for implementing this piece into our theme.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at CEVA Manufacturing We appreciate this awesome review! We are happy the app is working so well for you! We will let Jabir know that his assistance was greatly appreciated! We wish you and your store great success :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

Feb. 4, 2021

Great support from the technical team on this app. They solved my issue with multiple apps competing for the end result that I wanted. Now I have the Trade Program automatic discount I was looking for. Would highly recommend.

Using app

9 months

Total reviews

9

Average rating

5.0

Developer Reply

Hello friends at Inspire Hardware Thank you for leaving this great review! We are happy you are pleased with the results! :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

Feb. 3, 2021

I use this app to apply discounts for my b2b customers when logged in. It works great and when I needed some adjustments, the support team did it very quickly. Now it works perfectly with my theme.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends at puzz'le design store Thank you for leaving us this great review! We are glad the app works great for you, we wish you and your store all the best online :-) - Melissa & The Wholesale Pricing Now Support Team

5 / 5 Share

Jan. 16, 2021

The support I received from the team was so efficient and resourceful. Thank you so much for the kind explanation on the issue why it was happening as well. The app itself was suited for my business needs. Thank you Amir and Nicoz!

Using app

About 1 month

Total reviews

6

Average rating

4.8

Developer Reply

Hello friends at Yurica Japanese Kitchen Thank you for leaving us this awesome review! We will let our support team know that their assistance was greatly appreciated ;-) We wish you and your store all the best for 2021 :-) - Melissa & The Wholesale Pricing Now Support Team