Wholesale Genius

Aug. 14, 2023

We had this app installed. It was okay initially, but then it started working only intermittently, which unfortunately resulted in us losing multiple wholesale orders. The purchasers gave up on these orders because using the app was too frustrating as it was not working consistently. Despite numerous attempts to get support, none was forthcoming. We eventually had to switch to a new wholesale app as we were not able to resolve the issues. Despite uninstalling the app, they continued to charge us for the app after this and we are still trying to cancel this recurring charge and get a refund. So we wouldn't recommend this as your wholesale app.

Jan. 12, 2023

I have sent multiple emails regarding our wholesale tags that are not working properly, but no one comes back to me.

Dec. 26, 2022

How can I try to use?? It still have the note on top, need to complete the installation, we need to manually configure the Shopify theme.

March 30, 2022

Cannot setup the app because the developer only offers email support. I require screenshare support for setting up something like this.

May 22, 2023

UPDATE: The don't answer my emails!!!!! Great app and works as it should. If something doesn't work, don't delete the app, but request support and they'll fix it neatly.

Sept. 26, 2021

waited 4 days and still no reply, not setup, and wasting my time. 100% do not recommend. No easy way to cancel subscription.

Aug. 11, 2021

its been over 3 days since I have installed the application and still did not hear back from the support team to finish the installation and have my Shopify theme configured. I reached out directly to the support team with the email they provided- in the email, it states " will reply back in 1 business day or less" however it's been over 24 hours and I still have not received a response back.

March 9, 2021

Não funciona corretamente. Não ficou corretamente definido os preços, os mesmos não alteram na contas de clientes, é fácil de usar, mas o efeito final não ficou como o desejado.

Dec. 7, 2020

Was told they could do a custom extension for our business. I paid the invoice and they never delivered. I attempted to contact them multiple times and never received any communication.

Oct. 21, 2020

Very disappointed. The app was added on Friday, permissions granted to microapps first thing Saturday. Now it's Wednesday afternoon and I have no response to my emails. This app cannot be installed without Reuben's support and the documentation is non-existent . I received an email from them on Monday that said there were 21 people a head of me for installation. Then he said it would be installed by Tuesday afternoon. Shopify Admin shows they never even logged into my account and he has not responded since Tues. VERY FRUSTRATED that I spent so much time on their product and have waited since last week. I have customers that want to make wholesale orders and this has been a huge waste of time.

June 9, 2020

I have been charged twice for app features that were never installed. Tried contacting support twice and got generic unhelpful answers and features still not being accessible. Deleted the app before even using it - but cannot get hold of support and looks like impossible to be refunded the double (!) charge. Don't waste your time!

April 16, 2020

Do not trust their reviews. They are bribing people to leave 5 star reviews - before they've even used the app. The initial set-up is intentionally difficult, requiring you to go in to edit the raw code in order to get the pricing tiers to display on your product/category pages, and the code they tell you to look for doesn't exist. When you run into trouble finding the code they tell you to look for, they have a big "don't worry, we'll set this up for you - for free, just email us!" notice on the settings page. After requesting that help, they send you an email saying "there are 43 other people in line in front of you, but if you go leave us a 5 star review, we'll move you to the front of the line!" Seriously? In order to even get this app correctly installed, we have to go leave a 5 star review... before we've even been able to use the app??? Based on our limited use, we found the app to be seriously lacking in settings and options, and had already switched to another, before we even got their "bribe" email. TOTALLY UNETHICAL, I can't believe the Shopify app store allows this. Steer clear.

Aug. 15, 2019

Not a good app. Has hidden fees and they make it so you need their support. This app only has 4.6 stars because it forces you to give them a 5-star review if you want their help within 24 hours. They took more than 100 hours to help and we were continuing to wait until we just uninstalled. Waste of time. BEWARE FRIENDS.

June 24, 2018

I'm really excited for this new feature! I tried to edit the code myself however, I'm not finding one field that is required so I've asked that the app developer do it for me. I just can't afford to get it wrong! So far, I love what this can offer. They say it should be up and running in 24 hours, so if that's the case, I'll revisit this review! Update - I'm not at all pleased thus far with the response to my request. After I downloaded for my free trial period, I was asked if I could leave a good review immediately and they'd help load this program on my Shopify profile within 24 hours. It has now been 3 or 4 days and after two tickets, still nothing has been loaded. If you're able to help, please reach out to me. I've added you as an admin, and sent emails requesting you to set this up for me. I am HAPPY to change my rating back to a 5 if you're able to assist today. Thank you!

Dec. 19, 2017

Installed and deleted not long after setup. Don't waste your time. Tutorials are outdated, priced high, better options out there. We've gone with Locksmith.

Dec. 14, 2017

i haven't even had a chance to see it or do anything with it and you're asking me for a review.

June 14, 2017

This was the worst app experience I have had with an app on shopify. Luckily I saw the posting about not working with stitchlabs so I didn't get too far mainly because even though I paid for microapps to install for me they never did it correctly. The even sent me a link with a sample product set up and when I looked at it it wasn't working properly. The email replies were incredibly slow and frustrating as I had to repeat the problem and spell out the issues each time. They say that they will install right away but I waited 2 weeks and had to email them to see what was going on with my account. In addition I was told that I would not be charged for a second month so that I could try it out once the installation was complete and then I was charged! It took many emails to get my refund from them and it was not fun dealing with them. I do not recommend.

May 31, 2017

I'm leaving a one star review because when I tag my products on Facebook posts, it pulls the wholesale prices through instead of the retail pricing. The support team said the only viable solution was to duplicate all my products and make the duplicates only available on Facebook, without wholesale pricing. It doesn't seem like they consider this a bug and that it wasn't a high priority for them to fix.

May 30, 2017

terrible customer service, i paid for the settings no one did anything, i sent 4 emails, no reply.... bad experience for me.

Nov. 1, 2016

This App is hopeless. Support terrible and mucked up our whole store variants.