Xenforum
Easy to build a professional community forum around your brand
Rating
4.3
feedback
21
chart
#2,449
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
29%
-
More than a year
33%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes praise for the customer service, ease of setup, integration with Shopify, and the overall functionality of the forum. Users appreciate the ability to use the same login for the forum as for the Shopify website, the user-friendly interface, and the customization options available. However, negative feedback revolves around issues with support responsiveness, slow performance, difficulty in using certain features like email notifications, and concerns about the app being abandoned by the developer. Some users also mentioned the need for improvements in spam control and user role assignments.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 22, 2024
Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.
April 12, 2024
I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved. I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service. This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves. Once I address these few issues, I will revise this review to 5 stars. === I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!
Aug. 9, 2023
This forum development is completely abandoned as is the shopical app from the same developer. Support doesn't exist and these apps are no longer developped. The app would be a winner but right now it is just a basic bulletin board. It does it's job at a basic level but don't expect too much. I would have given 5 stars if support and development existed
Hi customer, we replied to you and resolved your problem in just twenty minutes. Kindly take a moment to check your inbox again. https://imgur.com/BbfeOHN
May 31, 2023
We absolutely love this app and cannot fault the first class customer service from Chris! I would highly highly recommend this app to anyone looking to build a community chat space right on your website and free from the "social platform" black holes. Try it and you will love it!
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