Xenforum for Shopify

Xenforum

Easy to build a professional community forum around your brand

Developer
View on App Store

Rating

4.3

feedback

20

Reviews

chart

#3,139

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    40%
  • Less than a year
    40%
  • More than a year
    35%

Reviews Summary

Xenforum is a highly praised app by users for its functionality and customer service. Users appreciate the ease of installation and the modern design of the app. The developer, Chris Ad, is highlighted for outstanding customer service, promptly fixing issues and providing quick responses. The app is commended for its feature-rich forum, user-friendly interface, and seamless integration with Shopify websites. However, some users have reported slow support response times and issues with specific functionalities like email notifications and customization. Overall, Xenforum is recommended for those looking to enhance community engagement on their site.

Highlights

Ease of installation and modern design
Outstanding customer service
Feature-rich forum and user-friendly interface
Slow support response times and specific functionality issues

Rating Breakdown

  • 5
    85% (17 ratings)
  • 4
    10% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    20% (4 ratings)
  • 1
    5% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 27, 2024

I have wanted to have user forums on our site for 10 years, but we were on an old legacy website and it just wasn't feasible. Then we upgraded to Shopify, and with the app store, anything is possible. I finally chose Xenforum as my solution after looking at a number of competing products. Installation was a breeze. But I wanted to run the forums in the "embed" mode, so they would show up with the same branding and layout as any other page on our site. This caused a number of minor layout and functionality issues, which I wasn't sure were solvable. So I created a forum especially for reporting forum issues, and had all of my employees pound on the forums and report bugs. We came up with 6-8 bugs with no idea how to fix them. Some of the issues I was sure had nothing to do with the Xenforum, but were probably Shopify theme issues. I took a short break from work, and when I came home, the developer Chis Ad had fixed ALL of the issues! That is some outstanding customer service. I could not be more happy with the product and the customer service, and I finally have great user forums after 10 years. I would highly recommend this product to anyone wanting to add community engagement to their site. Thank you, Xenforum!

Using app

22 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 14, 2024

So far I am pretty happy with it. I wish there was more flexibility for headers in each individual page, but so far that is my only "complaint".

Using app

About 10 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 7, 2024

Diese App funktioniert wirklich sehr gut. Das Design ist auch entsprechend modern eingerichtet und man kann sich gut zurecht finden. Der Support ist wirklich sehr hilfreich.

Using app

4 months

Total reviews

4

Average rating

3.0

5 / 5 Share

June 22, 2024

Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.

Using app

3 months

Total reviews

7

Average rating

5.0

5 / 5 Share

April 12, 2024

I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved. I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service. This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves. Once I address these few issues, I will revise this review to 5 stars. === I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!

Using app

About 4 years

Total reviews

3

Average rating

3.7

All reviews

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