Xenforum
Easy to build a professional community forum around your brand
Rating
4.6
feedback
23
chart
#2,989
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
30%
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Less than a year
35%
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More than a year
30%
Reviews Summary
The reviews for the Shopify App are mostly positive, with users praising the functionality, design, and customer service. Many users appreciate the ease of setup and the user-friendly interface of the app. The customer support team is highlighted as responsive and helpful, with some users mentioning specific support team members by name. However, there are some concerns raised about the speed of support responses, issues with email notifications, and performance issues like slow loading times. Some users also express frustration with the complexity of certain features and the lack of updates from the developer.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 14, 2024
So far I am pretty happy with it. I wish there was more flexibility for headers in each individual page, but so far that is my only "complaint".
Sept. 7, 2024
Diese App funktioniert wirklich sehr gut. Das Design ist auch entsprechend modern eingerichtet und man kann sich gut zurecht finden. Der Support ist wirklich sehr hilfreich.
June 22, 2024
Great app, upgraded to Enterprise for the quick and responsive support. Great developer and crucial part of our website.
April 12, 2024
I have been using this APP for more than 4 years, and the customer service support is usually relatively fast, but recently I have encountered several problems that have not been resolved. I can't receive the email verification email; because the forum started to receive a lot of spam posts, I had to turn on the 'Prevent unverified users' function, but this function only works for new users. For old registered users, they need to re- Send an email verification email to activate the user. But when I tested "Send verification email", I couldn't receive the verification email at all, and I still couldn't get a solution after calling customer service. This actually brings a new problem: for old users of the forum, once I enable the 'Prevent unverified users' function, all old users need to resend the email verification email to activate, but it is not included in the user's profile at all. For the "Resend Email Verification" entry, only administrators can perform this action. The best approach is to allow users to "Resend Email Verification" themselves. Once I address these few issues, I will revise this review to 5 stars. === I received a response from the support team and the "Verify email" feature was added to the profile, 5 stars!
Aug. 9, 2023
This forum development is completely abandoned as is the shopical app from the same developer. Support doesn't exist and these apps are no longer developped. The app would be a winner but right now it is just a basic bulletin board. It does it's job at a basic level but don't expect too much. I would have given 5 stars if support and development existed
Hi customer, we replied to you and resolved your problem in just twenty minutes. Kindly take a moment to check your inbox again. https://imgur.com/BbfeOHN
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