All reviews

Rating Breakdown

  • 5
    32% (69 ratings)
  • 4
    11% (23 ratings)
  • 3
    5% (10 ratings)
  • 2
    7% (15 ratings)
  • 1
    45% (96 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

March 2, 2023

Saves me time and seamlessly happens in the background, I would like to see better mapping to Xero - at the moment we can only map to one sales code, which then requires recoding in Xero. I think that when mapping fails there should be better alert system because it usually means that there is a data issue that should be fixed.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for taking the time to write in with your feedback, we will certainly pass that along to the team. Have a wonderful day going forward and thanks for choosing Bold!

4 / 5 Share

Feb. 27, 2023

Works well for importing data from shopify to Xero. All setup and it done automatically. Bold does have good support.

Using app

About 7 years

Total reviews

1

Average rating

4.0

Developer Reply

We are glad that we were able to meet your requirements! We are always here to support you with anything you need. Thanks so much for writing in!

4 / 5 Share

Sept. 18, 2021

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

Using app

About 4 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 10, 2021

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

Using app

Over 6 years

Total reviews

1

Average rating

4.0

4 / 5 Share

July 7, 2021

Support team (Hamza) are very helpful and was able to address my issue quickly .............................

Using app

Over 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Dec. 22, 2020

It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.

Using app

Almost 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 29, 2020

Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.

Using app

Over 3 years

Total reviews

5

Average rating

4.8

4 / 5 Share

Aug. 11, 2020

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up. This means I could not reconcile my accounts. My bookkeeper had to do this manually three times. I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.

Using app

About 3 years

Total reviews

17

Average rating

3.7

4 / 5 Share

April 22, 2020

This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

Using app

Over 2 years

Total reviews

9

Average rating

4.7

4 / 5 Share

Oct. 14, 2019

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

Store

Aerende

Using app

Over 5 years

Total reviews

5

Average rating

4.2

4 / 5 Share

March 5, 2019

It works for me which is to simply import sales from Shopify to xero. but at $60 a month not nearly worth it. I will be canceling shortly and just doing one monthly journal entry.

Using app

10 months

Total reviews

19

Average rating

4.7

4 / 5 Share

Feb. 8, 2019

this app used to work well and free, now Bold have it there have been a few settings challenges. we pay for Xero Fees and Shopify Fees and now the pricing plan for this app... That said, Brysen called me from Bold real quick and was outstanding support to resolve a setting issue. also discovered that you can only have 1x store connect but Bold are working on a new development to connect multi stores... GOOD ON YOU BOLD! thanks for the outstanding support :-)

Using app

Almost 4 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 9, 2018

Free integration, good support, pretty flexible....what more to ask? Well there is always room for improvement. It's a very good app and easy to use.

Using app

About 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Sept. 26, 2018

Had some issues getting it going but support team was responsive and sorted the problem out over the course of a few days.

Using app

Over 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Sept. 20, 2018

Used to be 5 stars as it did everything I needed. Now 4 stars as annoyingly of today it assigns a shopify customer number to every customer which I then have to remove from Xero afterwards.

Using app

About 6 years

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 24, 2018

Nick provided helpful feedback as we tried to think through integration for this app!

Using app

27 days

Total reviews

2

Average rating

4.5

4 / 5 Share

Aug. 14, 2018

Good support from David at Bold Commerce. Nice integration.

Store

Budca

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

July 25, 2018

The app is great and works well from Shopify to Xero and is saving us a lot of time. The only reason I give 4 stars out of 5 is that for somebody new to accounting the initial set up and the way that some of the descriptions are worded in the setting can be a bit confusing. Apart from that, customer service was great and I would recommend the app.

Using app

Over 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

May 9, 2018

We moved our three MELANOBOOST stores from MYOB to Xero and couldn't be happier. It integrates perfectly and has resulted in much higher efficiency. The reason I have given 4 stars instead of 5 is simply because our brand runs 3 stores and we can't sync them all into the one Xero account at the same time. They have to be synced manually every day. I'm told the developers are working on this so hopefully there's a solution soon! Thanks team!

Using app

Over 3 years

Total reviews

2

Average rating

4.0

4 / 5 Share

March 30, 2018

Great app! Eliminates a spreadsheet for me - thanks. It would be nice if there was a bit more of a log of all the entries created in Xero (especially for new users; I had to hunt around a bit to find out what the app had done. It did do everything just fine). My spreadsheet did calculate the PayPal fees too (but it was not always correct!). Shopify fees too don't come across automatically. Turning on the email notification means I had to build an email rule to ignore the 'successes' (especially if no sales), but I couldn't find a way to only get notification of failures, which would be nice. This app certainly saves time..

Using app

11 months

Total reviews

1

Average rating

4.0