XERO SYNC by BOLD

Dec. 6, 2017

We experienced an issue with Xero's integration with Shopify. Paul of Bold Commerce Support was very patient and persistent in making sure we get to resolve the issue through and through. We are also very satisfied with the speed of response by customer support.

Oct. 17, 2017

Very basic app that doesn't even allow you to assign channels. No way for me to segment my statements and isolate shopify sales from my other sales channels.

Oct. 11, 2017

I had a problem with integration but Bold Apps were really helpful sorting it out for me. Big star for service. My advice is: if you have any problems, get help from these guys straight away (I didn't and wished I had!). :-)

Sept. 29, 2017

Support on this Free App has been very speedy and efficient. Normally an error in a Tax setting that I did, but they have spotted and advised correction speedily. Works well for me, Bank reconciliation is straightforward enough- just takes a few minutes to associate each days sales with the Bulk payments and the Fees in the Card fee account.

Sept. 28, 2017

Does exactly what it says. Makes life so much easier

Sept. 13, 2017

No issues so far and is doing what it says it will do. I will update if I begin experiencing problems.

Sept. 5, 2017

I begrudgingly have to give this app 1 star as it's the minimum, but If I could give it zero (no pun intended) I would. We used this app for well over a year before BOLD took over at it worked like a charm, no problems whatsoever. It now gives invoices ridiculous invoice numbers and imports orders from dates that you have specifically asked it not to, amongst numerous other issues. It is simply awful, and I would advise anyone not to use it. it cost us hours and hours of removing invoices it had duplicated (even though we asked it to import from a certain date, it ignored it).

Aug. 30, 2017

We must manually adjust every Invoice number created by Shopiy when exported to Xero as Shopify cannot accept the Xero invoicing number. As our invoicing numbers by law must be sequential, we must manually adjust every invoice number which is time consuming and leads to unreliability due to mistakes. Upon contacting Shopify (Bold) support, we were told "sorry not possible". Sad.

Dec. 12, 2018

Sadly since BOLD taking over the app, bugs have presented themselves and are not being fixed, rendering the product completely useless... Seems the app is getting worse...

April 8, 2019

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years!

July 23, 2017

Serious? This seems pretty elementary. Discount must not be greater than one hundred. Partial line item refunds are not currently supported. Restrictions on how many items I can export a day?!?!?

July 20, 2017

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction. Melanie - UK

July 10, 2017

As someone with no previous accounting experience, I have found Xero to be perfect for my new small business needs. The system is very easy to use and the support has been fantastic. Links easily with my Shopify store and there are helpful tutorials if you get stuck.