XERO Order & Inventory Sync

was great for a while but then sync didn't work anymore so after 3 months of trying to fix and still having to pay for it. I uninstalled.

I have used BOLD for 2 years. They were super generous with their free plan that lets business owners focus on growing their new store rather than doing the accounting. We started selling internationally and the BOLD integration picks up the wrong field to reconcile international payments using the international payment amount not the local currency amount that Shopify pays. Support just told me - this is not an issue we are going to solve soon as we are working on more important things. Nick - never tell your customer their issues isn't important. What would have been awesome was that it was added to the backlog or let the community vote if this is an issue that many people are facing.

This is my first review on Shopify and I am really disappointed. As a business owner I wear many hats, so expect that a Shopify to Xero App would do all the heavy lifting for me. Unfortunately this is not the case. 60% of my data is showing an "error" message and I am unable to manually pull the data across. My bookkeepers and I have been through to ensure the mapping is correct. Then went back through my emails to support to realise that this was not an isolated issue.., and that's when this App was free. Now that I have been paying for this App for a while now it seems the same issues are there but we're paying for it.

DO NOT USE THIS COMPANY! Atrocious Support. I have had an urgent ticket open for 4 months and they have made no attempts to help me, they simply state it is with the developers. I've spent weeks manually fixing the data up and I'm still paying full price for the App. Don't risk it go elsewhere as I am about to (which is really annoying because they know its really hard to change apps in the integration space. Horrible company, STAY AWAY TRUST ME. Don't just take my word for it, the majority of their reviews are 1 Star.

Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app

Nikhil has been super helpful and very quick to respond whenever I have had some queries. It pulls in data seamlessly!

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

The reconciling works well, however payments are sent to Xero twice, which is not helpful - and they then tell you that it's a Xero fault, which is not - because it's only started happening since using this app! Not helpful at all! We are dealing with Mo...

Support team (Hamza) are very helpful and was able to address my issue quickly .............................

Thanks Hamza for sorting out incorrect tax rates. Good service thanks Now helping me with other issues of incorrect sku being transferred

Thank you Hazma for helping we transfer missing invoices - We had some invoices that has not transferred across to our xero software but Hazma got it working. Great work. Thanks.

Thank you very much Hamza for your speedy response regarding our problem , it is much appreciated that you got back to us so quick!

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

Great experience with this app. Support staff (Nikhil) was very professional and helpful. Issue was fixed promptly efficiently.

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.

This is a really bad experience with this app and the customer service. It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now. As a paid customer, we are very disappointed.