XERO SYNC by BOLD

Oct. 26, 2021

We have been using this app for over a year and it is excellent - we have had only 1 query and Nikhil was fantastic - he got straight back to us and sorted out the problem.

Oct. 25, 2021

Very bad service. Support team is not giving any reply after 3 days. nothing is working there. worst app

Oct. 19, 2021

Nikhil has been super helpful and very quick to respond whenever I have had some queries. It pulls in data seamlessly!

Sept. 18, 2021

really straightforward which is great for someone with little / no experience. Great support too - thanks Nikhil

Sept. 10, 2021

The app is pretty reliable and does what we need it to do. I am always pleasantly surprised by the support I get when I need it. Thanks Nikhil.

July 21, 2021

We've been using the app for a few months and everything is going pretty well. Even their support is pretty good, thanks to Nikhil for helping us reconnecting the app with our Xero account.

July 8, 2021

The reconciling works well, however payments are sent to Xero twice, which is not helpful - and they then tell you that it's a Xero fault, which is not - because it's only started happening since using this app! Not helpful at all! We are dealing with Mo...

July 7, 2021

Support team (Hamza) are very helpful and was able to address my issue quickly .............................

April 29, 2021

Thanks Hazma for your prompt response to my tax issues. We were able to fix the issues with your help.

April 1, 2021

Thanks Hamza for sorting out incorrect tax rates. Good service thanks Now helping me with other issues of incorrect sku being transferred

March 25, 2021

Thank you Hazma for helping we transfer missing invoices - We had some invoices that has not transferred across to our xero software but Hazma got it working. Great work. Thanks.

March 23, 2021

Thank you very much Hamza for your speedy response regarding our problem , it is much appreciated that you got back to us so quick!

Jan. 23, 2021

Hamza is a jewel! He stuck with us until we were satisfied and dug deeply into our problem and it’s source. The app itself needs some work but is generally reliable — it does most of what we expect.

Dec. 22, 2020

It's a very basic app - does a very basic sync between Shopify and Bold. The support has been great, Hamza was informative and sorted our issue out.

Dec. 17, 2020

Apps is very helpful for keeping our Xero up-to date with less to zero manual task. Also, I was able to get a good response from the support particularly Mr. Hamza who's been very accommodating and easy to deal with. He didn't stop until the issue was not resolved.

Dec. 7, 2020

Great experience with this app. Support staff (Nikhil) was very professional and helpful. Issue was fixed promptly efficiently.

Dec. 6, 2020

Unfortunately, customer service is next to nothing. Automated reply emails are plenty but no action... I have granted them Collaborator access to fix the issue (and it shows they have never logged in). Then I receive an email saying that they have not heard back from me on a Collaborator request, so they will close the ticket!

Nov. 23, 2020

Bold has a well-earned reputation for providing some of the worst support and customer service...and this app is certainly no exception. Now the latest glitch is that their app isn't comparable with the latest version of Apple's Safari browser. Although the beta versions have been available for months and the final version available for weeks, Bold apparently has no plans to fix their broken code.

Nov. 15, 2020

It hasn't worked correctly for the past 3 months. It just stopped working and after several attempts from support I get nothing except the dev team is working it. Having to start 2020 export and reconciliation all over again due to issues with this application. I had find another app to sync my orders from Shopify to Xero. I don't recommend this application because of the stability issues and lack of support.

Sept. 29, 2020

Really useful app. Saves a lot of time with our admin. One thing that would be really useful would be to map certain products to certain accounts in Xero, if the app had that feature it would be a definite 5*! The support has always been quick to respond and knowledgeable in my experience.