XERO Order & Inventory Sync

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.

I would seriously warn people from using this app. The integration has never worked properly, and I am currently 2 months into a non-sync issue and Bold go dark for weeks with no resolution. I would suggest from my experience that this is reason enough to select another package from Xero. However good Xero is, this integration is reason enough to select something else. And worse than that once your embedded you are stuck with exhorbitent fees for a product that doesnt work... DO YOUR RESEARCH AND READ THE REVIEWS BEFORE YOU GO THIS WAY. I deeply regret it

Really expensive for what you get - no way to NOT export the inventory so it gave me more headaches than it was worth when all I wanted was to export payment data for reconciliation. I've switched to another app which gives me 400 transactions for the same price I was paying for 200 on this app, better and faster customer service too.

If I could give no stars I would. This app makes me want to kill myself... I have used it for around 18 months and at I chose it because it had the Bold Apps name behind it. Well I can safely say that this app is terrible. You need to map each product manually on your store with the entry on Xero because if you don't the app will match your products any which way it likes when you export which will wreak havoc on your stock in Xero and has necessitated us needing to commit close to 90 hours fixing the issues that the app created. I got in touch with support to see if they can fix the issue and they were sympathetic but ultimately blamed the original developer of the app and stated that Bold is unlikely to redo the app as this will take "significant time". So they are very happy to take my money in the meantime but won't do a thing to improve the app. Recently I got in touch with support to see if they can improve the loading of the products for the manual mapping (spoiler, they can't) and they did an export without telling me and it has messed up the mapping of over 80 products. Don't even get me started on the manual mapping interface... the search function does not work and I have to scroll through our thousand+ catalogue of SKUs to match the correct product. Bold... if you are reading this: FIX YOUR APP! REBUILD IT! It is not fit for purpose and it dragging your name through the mud!!!! Update (11 July): Support are now harassing me and want to reset the mapping so they can "test" how the mapping is taking place. Yeah great, then I get to clean up the mess in Xero afterwards. This will only lead to even more of a disaster. They are blaming me because they say that my SKUs are not right on Shopify or Xero or both. There are some variants on Shopify that share SKUs on Xero and there are some SKUs on Xero that are not on Shopify, that is just how business works. I still don't understand why the app can't take this into account/ignore this and just match the SKUs exactly instead of randomly matching them any which way it likes. Even better: why not let the app take a stab at matching the SKUs on Xero and Shopify and have the customer be able to review it BEFORE they need to export the transactions.

Had a problem with it exporting from my shopify and contacted Bold support. i recieved great and quick help from Carter and he fixed the problem in minutes.

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item. This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected. The app has also been posting discounts to the "rounding" account in Xero. What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice. I really wish this app worked better as we've invested many hours into making this work. Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse. And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

Thanks Nick for getting my app to work correctly. Exporting orders to xero nicely now. Seems very easy to use

I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!

Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.

After using this app for a year, we're now encountering serious issues. The app has been mapping customer's with the same name (eg John Smith and John Smith) to the same Xero account, despite the customers having different addresses, emails and order numbers. We've contacted support about this and have been told that this is just the basic functionality of the app and nothing can be done about it. The only work around is to ensure that no two customers have the same name. This is clearly not possible when our customers are ordering through a shopify store and input their own name and contact details. The issue has resulted in Xero emailing invoices to the wrong customer's email address, and a handful of justifiably annoyed customers contacting us to accuse us of invoicing them for goods they had not ordered or received. It also raises a number of Data Protection problems. If you are a business that is likely to have more than one customer with the same first and second name, I would look elsewhere for your Xero integration.

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

This App doesn't do what it says it does, it will cost you far too much money, and loads of time to make it work. The staff support is arrogant and unhelpful, slow in replying. Stay away.

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!! It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!