XERO SYNC by BOLD

Sept. 16, 2020

This is a really bad experience with this app and the customer service. It is fine to sync the sales record to Xero when we are using it for free. So, we enrolled with the monthly plan. It works fine for the first month (July), but then it is not able to sync for our August sales?! We wrote a few times to Bold for help and have not received a reply for two weeks now. As a paid customer, we are very disappointed.

Aug. 11, 2020

It used to work fine and then about 3 weeks ago the Xero app failed to synch properly with Shopify so that when I ticked the "Show Spent Items" checkbox to find and select matching transactions, the Shopify fees wouldn't show up. This means I could not reconcile my accounts. My bookkeeper had to do this manually three times. I have upgraded this review from 2-star to 4-star because they fixed it once I complained here, after being unable to contact support via their app, very quickly, so all is good again.

Nov. 30, 2020

Bold has made it VERY clear that they don't actually support this app or offer any service for it. As others have mentioned, this app is not compatible with the current version of Safari and Bold has absolutely no plans to fix that (and they will simply string you along with shockingly terrible customer service if you dare to ask). At this point, Xero should permanently ban Bold from having access to their API.

July 28, 2020

I would seriously warn people from using this app. The integration has never worked properly, and I am currently 2 months into a non-sync issue and Bold go dark for weeks with no resolution. I would suggest from my experience that this is reason enough to select another package from Xero. However good Xero is, this integration is reason enough to select something else. And worse than that once your embedded you are stuck with exhorbitent fees for a product that doesnt work... DO YOUR RESEARCH AND READ THE REVIEWS BEFORE YOU GO THIS WAY. I deeply regret it

July 24, 2020

Really expensive for what you get - no way to NOT export the inventory so it gave me more headaches than it was worth when all I wanted was to export payment data for reconciliation. I've switched to another app which gives me 400 transactions for the same price I was paying for 200 on this app, better and faster customer service too.

July 16, 2020

If I could give no stars I would. This app makes me want to kill myself... I have used it for around 18 months and at I chose it because it had the Bold Apps name behind it. Well I can safely say that this app is terrible. You need to map each product manually on your store with the entry on Xero because if you don't the app will match your products any which way it likes when you export which will wreak havoc on your stock in Xero and has necessitated us needing to commit close to 90 hours fixing the issues that the app created. I got in touch with support to see if they can fix the issue and they were sympathetic but ultimately blamed the original developer of the app and stated that Bold is unlikely to redo the app as this will take "significant time". So they are very happy to take my money in the meantime but won't do a thing to improve the app. Recently I got in touch with support to see if they can improve the loading of the products for the manual mapping (spoiler, they can't) and they did an export without telling me and it has messed up the mapping of over 80 products. Don't even get me started on the manual mapping interface... the search function does not work and I have to scroll through our thousand+ catalogue of SKUs to match the correct product. Bold... if you are reading this: FIX YOUR APP! REBUILD IT! It is not fit for purpose and it dragging your name through the mud!!!! Update (11 July): Support are now harassing me and want to reset the mapping so they can "test" how the mapping is taking place. Yeah great, then I get to clean up the mess in Xero afterwards. This will only lead to even more of a disaster. They are blaming me because they say that my SKUs are not right on Shopify or Xero or both. There are some variants on Shopify that share SKUs on Xero and there are some SKUs on Xero that are not on Shopify, that is just how business works. I still don't understand why the app can't take this into account/ignore this and just match the SKUs exactly instead of randomly matching them any which way it likes. Even better: why not let the app take a stab at matching the SKUs on Xero and Shopify and have the customer be able to review it BEFORE they need to export the transactions.

June 25, 2020

I spoke to Ronny for 5 minutes and he explained the app capabilities and found a solutions to my problem. He was very helpful and patient!! Thank you

June 22, 2020

Constant problems and errors when transferring data, crappy app just says do it manually. Why am I paying you when I have to do it manually. IT SHOULDNT BE THIS HARD

June 8, 2020

Had a problem with it exporting from my shopify and contacted Bold support. i recieved great and quick help from Carter and he fixed the problem in minutes.

Dec. 20, 2020

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

April 22, 2020

This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

June 23, 2020

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item. This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected. The app has also been posting discounts to the "rounding" account in Xero. What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice. I really wish this app worked better as we've invested many hours into making this work. Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse. And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.

April 8, 2020

Really great support from Rony, he was able to solve my two issues in a matter of minutes. Thanks a lot!

March 7, 2020

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

Feb. 7, 2020

Thanks Nick for getting my app to work correctly. Exporting orders to xero nicely now. Seems very easy to use

Jan. 16, 2020

Bold customer support is excellent. Any issue I've ever had has been swiftly dealt with. If I ever have a query, Gursharandeep contacts me immediately. It is a very customer-centric approach, which as a store owner myself, I really appreciate the effort it takes. Very happy with all of these apps

Dec. 1, 2019

I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!

Nov. 15, 2019

Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.

Nov. 13, 2019

Woefully bad app that just breaks and cannot be fixed. Non-existant customer service. Avoid like the plague.

Nov. 11, 2019

This app is a disgrace. Cannot export anything today. Fails everytime with zero support from Bold. SHOPIFY you need to address this asap as I will be leaving otherwise. The app has been a disaster since Bold took it. And that's putting the ludicrous pricing to one side. Undermines the Shopify product.