XERO Order & Inventory Sync

Dec. 20, 2020

TLDR - Avoid like the plague - Downgraded from a 2 to a 1 - App stopped working - support terrible with days turnaround - (had to wait 3 days for a reply as the support agent had some time off!) - All they could suggest was disconnect /reconnect and then they blamed xero and suggest I contact them directly - Makes me wonder what the $60 a month was for - Add in the total lack of improvements over a number of years this feels like abandonware - Now using an alternative at half the price that works better

April 22, 2020

This app has worked well for us. We'd gladly recommend it. It's fairly simple to integrate, and troubleshooting is easy. When it gets harder, their support is generally excellent too :-)

June 23, 2020

Support has been helpful however the app has not been properly mapping the Shopify SKU to the Xero inventory item. This has caused significant trouble with inventory reports in Xero and is not a problem easily solved in Xero. Each transaction has to be manually corrected. The app has also been posting discounts to the "rounding" account in Xero. What is nice about the app is that each sale has a direct link to the order in Shopify and applies payment to the invoice. I really wish this app worked better as we've invested many hours into making this work. Update: I have been working with BOLD support for MONTHS and the issues with the product codes persists and have even been made worse. And now the shipping discounts are posted to "rounding" in Xero. Which I have also brought to their attention, with no fix in sight.

April 8, 2020

Really great support from Rony, he was able to solve my two issues in a matter of minutes. Thanks a lot!

March 7, 2020

Jericho has helped both times I have had issues creating product codes and using the mapping tool - he is fantastic!

Feb. 7, 2020

Thanks Nick for getting my app to work correctly. Exporting orders to xero nicely now. Seems very easy to use

Dec. 1, 2019

I have had a number of customers leave incorrect email addresses which has totally stuffed up my integration between Shopify and Xero. Jericho at Bold patiently helped me work through the issue over a number of days which got me back on track. Such great service!

Nov. 15, 2019

Had a great customer service experience on the live chat. Camilla was great help! they helped me with my Xero - Shopify intergration.

Nov. 4, 2019

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

Oct. 29, 2019

Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.

Oct. 8, 2019

After using this app for a year, we're now encountering serious issues. The app has been mapping customer's with the same name (eg John Smith and John Smith) to the same Xero account, despite the customers having different addresses, emails and order numbers. We've contacted support about this and have been told that this is just the basic functionality of the app and nothing can be done about it. The only work around is to ensure that no two customers have the same name. This is clearly not possible when our customers are ordering through a shopify store and input their own name and contact details. The issue has resulted in Xero emailing invoices to the wrong customer's email address, and a handful of justifiably annoyed customers contacting us to accuse us of invoicing them for goods they had not ordered or received. It also raises a number of Data Protection problems. If you are a business that is likely to have more than one customer with the same first and second name, I would look elsewhere for your Xero integration.

Sept. 8, 2019

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

Aug. 23, 2019

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

Aug. 20, 2019

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

Aug. 13, 2019

This App doesn't do what it says it does, it will cost you far too much money, and loads of time to make it work. The staff support is arrogant and unhelpful, slow in replying. Stay away.

July 10, 2019

I am still yet to see one positive review of this app. Absolutely horrible and its ridiculous that we have to pay for this on top of a xero subscription. Not worth it

July 1, 2019

First of all, way to expensive especially since it doesn’t work right. We have been in contact with their support for about a month now because we are getting errors with our tax code when importing. They said their engineers are working on a fix. It’s pathetic, I hope someone will add an alternative app to import sales to our accounting software. This one star is for Shopify too on allowing such a horrible company rip people off. Stop gouging every last cent out of everyone. We are paying a huge monthly fee to you anyways.

June 30, 2019

I was happy with the free shopify app and they past it to these guys to mess it up! It was working fine for years until these guys had it and i went over 30 orders :-( No warning, just crapped out! Makes me think its time I parted company with Shopify!

June 25, 2019

Just going to reinforce what many of the other reviews are saying here. Since going from a free app to the extortionate pricing plan earlier this year this app is shocking value. I don't necessarily object to paying at all but our integration of Shopify and Xero now costs more than the Xero subscription itself which is ridiculous. I'm surprised that Bold have been so short-sighted really. You might think that they would be aware that their market here is business owners who will constantly have overhead costs under review and understand what represents value perhaps better than the general consumer. After a couple of years using this app we are now removing it from our store and going with an alternative app (recently released). This will save us more than 50% on what Bold have been charging us to get exactly the same integration.

May 27, 2019

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.