XERO Order & Inventory Sync

May 23, 2019

No contact that they were going to start charging. Just a failure in Xero to see any sales from Shopify. Avoid and use someone with integrity.

May 2, 2019

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

April 29, 2019

Basically what was said in many of the other reviews. The app has always had bugs that were tolerable but the latest stunt pulled by Bold is massively disruptive to my business. Bold have shown they are willing to remove features without any notification or regard for your business. This is not a good partner to work with and they will cause more work than the time they save.

April 7, 2019

So disappointed that there has been zero communication regarding this app being changed and now charged for! We will be removing this app because your fee structure is utterly ridiculous.

April 4, 2019

Needed support for product syncing. Chat support with Rushi and Sam was quick and easy. Thank you.

Sept. 18, 2019

I'm changing this from 1* to 3* just because the guys at BOLD are truely great, support and customer service is always good.. However, we are having to move to another app because the pricing on this version is just too high. originally they monopolized it because it used to be free and bold had to take it over. We used to use it on our personalised and ashes memorial jewellery site www.annalise.co.uk

April 4, 2019

Do NOT touch this app with a 10-foot pole... This app has been my worst experience with Shopify by far. I thought, "oh, I use Shopify and Xero, so clearly I need this app, right?" Wrong. This app has done nothing but cause MAJOR trouble in my Xero account. Accounting is already a little bit tricky. What you don't need is an app to completely dismantle the structure of your accounting records and require a PhD in accounting/Xero to fix it. Customer service from both Xero and Bold have been unhelpful, pointing fingers at one another and offering suggestions that don't work. I am completely fed up. My taxes are due in just a few days and right now this app has caused my sales to look like their doubled (artificially inflating my tax liability). I need to eliminate this double-counting ASAP in order to pay the right amount of taxes. I really wish I had never even thought of installing this app. I should have listened to the other reviewers. I'll never make that mistake again! Even Xero bookkeeping firms are telling me to stay away from this app, that it has major problems. I normally like Bold and use some of their other apps. Not this one. Ever. Again.

April 2, 2019

We have removed this app and are now using Carry the one. The Bold app when free was manageable even with dropouts and the paypal issues but now they are charging for it it's not worth it.

April 2, 2019

DO NOT | DO NOT | DO NOT pay for this app, you will regret it. Cancelled the app after they went to paid (as did the other multiple negative reviewers). I would gladly pay the fee IF they had added functionality OR even perfected the app, as it stands this app is full of glitches AND if you sell services (like we do) does not have the capability to sync into multiple sales accounts in Xero, meaning your services will get entered into Merchandies sales account, unless you manually go in and edit EACH invoice (try doing that when you have over 600 invoices per month). DO NOT | DO NOT | DO NOT pay for this app, you will regret it.

March 21, 2019

This application has never worked as advertised from the beginning and was one of the worst applications on shopify to date. Not only does the application emulate failure, but the support team also represent the notion of disappointment. By using this app, our company found that bold created more work for us, than it did making things easy. On top of that, when we queried the support staff about some major issues, they mostly brushed over the main points and simply helped us out with small minor complaints rather than addressing the bigger issue. All in all this experience was very poor and we have no intentions of going back to bold, or of recommending this application to anyone else, as it is not fit for purpose. Unfortunately ratings systems, don't allow you to rate a 0/5, but we are going to do this right here and say, we rate this application a 0/5.

March 20, 2019

The app is OK - a few bugs here and then, can't complain too much when it was free. The new pricing is ridiculous - more than we pay for either Shopify or Xero - we'll be uninstalling unless this changes.

March 18, 2019

This App is horrific. Complete waste of time and money. It used to be free and good - it's now expensive and awful. My book keeper is spending days trying to untangle your mess.

March 18, 2019

I am very disappointed at the introduction of these extortionate new pricing plans. Like a lot of small businesses, we rely on our Shopify/Xero integration and the ability to integrate the two apps was a major factor in our decision to use them both. Our store is extremely small with just 2 employees. We process on average 600+ orders a month. By the definition of your apps pricing plans we are an "Enterprise" – tell that to our bank account! – and as a result are expected to pay $59.99 on top of our Shopify and Xero plans for something we were previously getting for free. No improvements. No additional features. No alternatives offered. Nothing. I would consider paying for a fully featured integration that properly handled inventory management, purchase orders, channels, proper sales categorisation etc. But expecting small businesses to pay so much for such a basic and buggy app is ridiculous. Most of Shopify's competitors offer accounting software integrations as standard. We will definitely be exploring alternatives to Shopify going forward. Of course, as Bold is well aware, we have invested a fair amount of resources in our Shopify store. However I would advise anyone considering signing up to Shopify to take another look at the alternatives.

March 16, 2019

This app worked ok for a couple of years but for the last few months it has been terrible. On numerous occasions it has corrupted the invoices I'm importing to Xero - putting the wrong SKUs in the wrong invoices which stuffs up my inventory and accounts. I've spent hours (days!) fixing it and each time I trusted they'd sort it out but the camel's back has been broken - I've moved to a different app and feel the need to warn people. Their support people have been responsive and seem to want to be helpful but ultimately they've been unable to fix the root cause nor fix the mess in my accounts, despite me providing access to my data for diagnosis and a detailed description of what has happened each time (main trigger seems to have been when an invoice contains an item code that hasn't been set up in Xero yet - the app creates an item like it always used to, then has a meltdown, corrupting all your subsequent invoices). Don't go near this if you value your time and the accuracy of your accounts.

March 14, 2019

This app has always been a bit crap. It did 85% of the job but there were always glitches and refunds/ credits etc were always catered poorly. I thought it was a freebie provided by Xero so didn't complain. But no! This is another crap-ola BOLD app. Bold seem to think they can over-charge for everything. I found this month that I had not been able to reconcile my Xero transactions due to exceeding monthly export on free plan, so upgraded. However I still can't export the remainder of the orders from last month even though I'm now on the paid plan and there is no way to go back retrospectively and export the orders from before today! Now I'm in the crappy position of having to reconcile 15+ days of transactions manually. I'm going to be un-installing and disputing the charge for the current month via Shopify support.

March 8, 2019

Useless, this app only imports certain orders, spoke with support over a number of days only to be told that they know it doesn't work, they don't know why, can't offer a work around or give us any idea on how this can be managed. No idea which invoices will be imported and which will be left behind. They also say they can not give me a time frame on when the bug will be fixed. Currently looking for alternatives. Avoid.

March 7, 2019

Buggy and incomplete. We faced number of issues that turned out to be bugs in this app. After weeks of exchanging emails and wasting our time, we were told its a bug and their developers "are working on it". One month later nothing has happened, ticket closed! This app is far from ready. It does not support multiple stores. It has issues importing taxes correctly. Randomly fails to import transactions and never imports them to Xero,...

March 5, 2019

It works for me which is to simply import sales from Shopify to xero. but at $60 a month not nearly worth it. I will be canceling shortly and just doing one monthly journal entry.

March 4, 2019

An easy piece of software integration that was free and now they are trying to charge an absorbent price. This is not worth nearly as much as Xero or Shopify, yet they charge the same. Simple Xero and Quickbooks integration should be a free app by Shopify.

March 4, 2019

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke. Goodbye Shopify. You just lost our business.