XERO SYNC by BOLD

Nov. 4, 2019

Wrong Tax Rates applying (creating issues with tax payments BAS each quarter) and the feed is creating an auto payment to the invoice, which doesn't reconcile. All this means each and every invoice needs the payment removed, the invoice edited to the correct tax rate and then reconciled to the correct payment within xero. Payments always need to be reconciled within xero and an auto payment should never be applied. I think I'm going to have to try something else.

Oct. 29, 2019

Not even worth 1 star. Cant map all of our transactions to the Xero dashboard, wasted multiple months of $60 subscription fees for nothing. Don't bother with Xero since this app makes it unusable with Shopify.

Oct. 8, 2019

After using this app for a year, we're now encountering serious issues. The app has been mapping customer's with the same name (eg John Smith and John Smith) to the same Xero account, despite the customers having different addresses, emails and order numbers. We've contacted support about this and have been told that this is just the basic functionality of the app and nothing can be done about it. The only work around is to ensure that no two customers have the same name. This is clearly not possible when our customers are ordering through a shopify store and input their own name and contact details. The issue has resulted in Xero emailing invoices to the wrong customer's email address, and a handful of justifiably annoyed customers contacting us to accuse us of invoicing them for goods they had not ordered or received. It also raises a number of Data Protection problems. If you are a business that is likely to have more than one customer with the same first and second name, I would look elsewhere for your Xero integration.

Oct. 14, 2019

After a few launch hiccups (namely that I didn't know I was going to start being charged so missed some exports), I got some really good assistance from the Bold team who have now ensured everything is working smoothly for me. I'm happy with it so far.

Sept. 8, 2019

This is not worth the money. The hassle it creates in Xero is just extraordinary and very limited options in settings. I switched to a different plugin and am so much happier plus im saving money each month.

Aug. 23, 2019

Worst experience ever with this app. All it does is create problems and issue with incorrect sku's in Xero. Avoid this app at all cost.

Aug. 22, 2019

We have a low number of relatively high-value transactions so are getting by using the free plan for now. It all works as it says on the packet. We had one issue with some exports and the support team were prompt to reply, very helpful and it's now all smooth sailing.

Aug. 20, 2019

Well, since day one we have had issues reconciling payments done with Paypal versus shopify payment, for some reason it just can not post both you have to choose one or the other, that may have been ok when it was a free app but now that we have to pay USD 20 per month, this fix should roll out.. but no, no changes or sign that there will be any more added for the now $20 fee per month. We will look at a new app that came out and just charge $10 if its half as good we will be ok.

Aug. 13, 2019

This App doesn't do what it says it does, it will cost you far too much money, and loads of time to make it work. The staff support is arrogant and unhelpful, slow in replying. Stay away.

July 10, 2019

I am still yet to see one positive review of this app. Absolutely horrible and its ridiculous that we have to pay for this on top of a xero subscription. Not worth it

July 2, 2019

What a terrible app! Cannot believe this is the only option we have to sync orders with Xero. Appalling!!! It only works half the time, it consistently has errors and issues. This should be a free app. Period!!!

July 1, 2019

First of all, way to expensive especially since it doesn’t work right. We have been in contact with their support for about a month now because we are getting errors with our tax code when importing. They said their engineers are working on a fix. It’s pathetic, I hope someone will add an alternative app to import sales to our accounting software. This one star is for Shopify too on allowing such a horrible company rip people off. Stop gouging every last cent out of everyone. We are paying a huge monthly fee to you anyways.

June 30, 2019

I was happy with the free shopify app and they past it to these guys to mess it up! It was working fine for years until these guys had it and i went over 30 orders :-( No warning, just crapped out! Makes me think its time I parted company with Shopify!

June 25, 2019

Just going to reinforce what many of the other reviews are saying here. Since going from a free app to the extortionate pricing plan earlier this year this app is shocking value. I don't necessarily object to paying at all but our integration of Shopify and Xero now costs more than the Xero subscription itself which is ridiculous. I'm surprised that Bold have been so short-sighted really. You might think that they would be aware that their market here is business owners who will constantly have overhead costs under review and understand what represents value perhaps better than the general consumer. After a couple of years using this app we are now removing it from our store and going with an alternative app (recently released). This will save us more than 50% on what Bold have been charging us to get exactly the same integration.

May 27, 2019

Started charging us $59.99/month WITHOUT WARNING for last several months and we just noticed it. We were well under their FREE tier...PLUS no invoices had been exported for the last 2 months anyway. They charged even though we were not using their service! Will be cancelling and uninstalling BOLD's Xero integration ASAP.

May 23, 2019

We noticed something strange about our Shopify invoices coming into Xero, and after doing some digging (and wasting time) we started reading the Bold reviews and realised that they've pulled the rug out from underneath us with no warning, just hopeless. Call me and fix all of the errors you've now created in our Xero file immediately.

May 23, 2019

No contact that they were going to start charging. Just a failure in Xero to see any sales from Shopify. Avoid and use someone with integrity.

May 2, 2019

DO NOT PAY FOR THIS APP. What kind of business stops a service doesn't tell you and then expects you to pay with no warning. AVOID BOLD.

April 29, 2019

Basically what was said in many of the other reviews. The app has always had bugs that were tolerable but the latest stunt pulled by Bold is massively disruptive to my business. Bold have shown they are willing to remove features without any notification or regard for your business. This is not a good partner to work with and they will cause more work than the time they save.

April 25, 2019

Suddenly I noticed my integration is failing. All this while it was free. There is no announcement or update from Bold to advise that we now need to pay to use this apps. There should be proper communication prior to any changes. I am very unhappy with this.