XERO Order & Inventory Sync

Feb. 26, 2019

I have been using this app for a couple of years, worked well despite a few bugs here and there. The new pricing model is absolutely outrageous and is the reason why I will look for another solution to integrate to Xero. A shame.

Feb. 26, 2019

Buggy app, sometimes orders magically disappear from xero... Now they want to charge for it? Classic scam, hook you until you're dependant, then charge you for it once you're integrated.

Feb. 26, 2019

absolute garbage. xero and shopify both market this to be a native integration. then bold gets involved to start charging for writing a bit of janky code - almost $250US / yr to export 200 orders / month! BOLD should be directed to remove the misleading marketing video at the top of this post immediately.

Feb. 26, 2019

The new pricing structure feels like extortion! This is a really basic app that often doesn’t work in our experience and now they introduce fees without any justification at levels that seem unreasonably high. Very disappointing given the fees we are already paying to Xero. Very unhappy with this.

Aug. 9, 2020

AVOID APPS BY BOLD COMMERCE. The app and team behind it remains an utter disappointment. Bloat features were added instead of fixing critical infrastructure. Customer support is absent. Sync breaks without notification. Errors are unsolvable and riddled with cryptic messages like "A NoMethodError occured when saving the order." Unsolvable 500 Error pages. Archived Xero Contacts are impossible to change. Navigation is a pain. The "Mapping" page never loads -- customer support mentioned that it does take 10+ minutes. There is no priority placed into resolving critical bugs for a semi-functional overpriced app. Bold will abandon you and your issues. Original review: Bait and switch scam. Pretended to be an official app by Xero, then started charging $20+/month without notifying users.

June 5, 2019

**UPDATE** Bold contacted me after leaving the review and offered to extend my trial (which I do appreciate). They said they were listening to the feedback and would possibly re-consider their pricing. Unfortunately it looks like they are sticking with the extremely high price they proposed. As I said in my original review (and when I spoke to them on the phone) $20/mo is way to high and they need to reconsider. ** I can certainly understand that Bold need to charge for the integration, but the pricing is much higher than it should be for a relatively straightforward integration. $5/month for a few hundred orders would be much more reasonable than the $20 that they are asking. Bold, please re-consider your pricing!

Feb. 20, 2019

If I'm paying for Xero, I expect it to automatically pull transactions from multiple sources without the need to pay another company for the integration. Bad move by Xero and Bold. I might have to find another accounting solution.

Feb. 20, 2019

Absolutely shocking! I don’t understand the new pricing structure for such a simple function. It’s actually embarrassing that Xero and Shopify would be doing this! Buggy app, not supporting inventory, missing orders! What’s going on with this propel!

Feb. 18, 2019

Tolerated the many glitches, missing data, etc, etc, etc. only because the app was free. Shopify is great, Xero is great, this app not so much. Definitely not worth the fees they are asking for. We'll be looking around.

Feb. 10, 2019

I'll pretty much echo what a lot of other reviews have mentioned recently. For a free app it's ok. It works mostly but then the feed breaks down occasionally and there is no mechanism to notify you when it happens so you may not discover it until you do reconciliations in Xero and find that transactions are missing. I don't know about anyone else but I have my hands full with running my store and my business, I don't do this task everyday so that means it could be a month or so of a broken feed before I notice. The answer I got on this was "oops unfortunately that functionality is not yet available". Then on top of it, I get an email saying "we've done a lot of work on this app recently" blah blah "and now we want to charge a small fee for the app! Oh and btw, your fee based on volume of sales will be $59.99/mo!" I'm sorry what? Who considers $59.99 a month for an app that does no revenue generating, basically passes transactions back and forth (that's it), breaks down and is full of bugs, a reasonable, not to mention SMALL fee??? I emailed them expressing my outrage at the pricing and the fact that the app doesn't even work as it should and was told that yes they've done a lot of work on the app in recent times and will be doing more work in the future. Is there anything else we can help you with??? I had to laugh only because what is the other alternative! Money grab like no other, and very little value. Hate it and will be looking for other solutions ASAP.

Feb. 5, 2019

It stopped working all of a sudden ! information always missing from the integration so have to do manually anyway!

May 30, 2020

Update on my original review: I do not recommend this app. I think the only way to improve this app is to scrap the coding and start again. I have errors on approximately 60% of imports. Just quickly - I run stringharvest .com .au - we are a genuine shopify store and small Australian family business, turning over 250-500k per annum so I don't want you to think I'm writing a cranky anonymous review for some dropship nonsense estore. This app is rubbish and I'm so over it, I'd rather go back to manual spreadsheet importing because that would actually have a better success rate and I'd be less angry. This app has never not been buggy and at around 80AUD a month is an absolute RORT. I went over my plan last month so I got charged 8.4USD to import SIX - yes 6 - transactions. In other words 2.11AUD per excess import. What is the rationale, Bold? What have I missed? That's outright theft when half the time it doesn't import all transactions! It loves to fail on your biggest days so when you're busy with sales, there's nothing more joyful than the 11.15pm email saying, again, your Xero import failed. For the third day in a row. oh! and just when the BAS is due. YAY! I repeat - this app is a last resort. --- INITIAL REVIEW from mid 2019: this app has lost me countless hours. it stopped working 27th June last year and since then I get patches where it works but most days fails to export. What a shambles of an 'integration' - and now Shopify and Xero want to charge for it? I am appalled that there seems to be no solid integration between the two - and at this stage of e-commerce this is literally costing businesses thousands of collective hours of bookkeeping misery. You cannot start charging for this service! I'm left with no choice but to spend hours fixing spreadsheets and doing things the old fashioned way. In the meantime I'll face ATO penalties all because I don't have enough hours in the day to fix the mess this BOLDAPPS software has wreacked on my xero. Far out.

Jan. 31, 2019

Outrageous how much they now want to charge their users for this app, which is bug ridden and rarely works anyway. These fees are shocking considering we already pay Shopify fees plus our subscription to Xero. We'll be deleting this App, and all Bold apps ASAP, even if it means doing more work manually.

Jan. 30, 2019

I installed this app believing that the integration was free because I already pay for both a Shopify subscription AND a Xero Subscription! It's not ok for Xero or Shopify to then start charging more to integrate the two platforms. This is one of the only reasons I choose to go with Shopify in the first place. Not having a free integration between the two platforms, and pricey separate subscription fees, no longer makes Shopify nor xero attractive options.

Jan. 29, 2019

Following the announcement of charging us a fee, I wrote to Bold to tell them I was not ok to pay for something that requested extra work from us monthly. Indeed, broken bank feeds and transactions get lost monthly: one has to fix these manually, this takes time. Here is their answer: "We understand that there has been a few bugs in the last few months that have caused a ton of manual work from merchants." Seriously?! So if this has required "tons of manual work for merchants", maybe you should fix your app before charging us!!! I am ok to pay for something that works, not for something that does not work.

Jan. 29, 2019

The fee they want to charge is shocking. I already pay Xero for my accounting. To then pay an app to transfer the info to Xero on top of the fees I already pay is a joke. I'll be deleting this app pretty much immediately. This is a cash grab if I ever saw one.

Jan. 28, 2019

Does an ok job for a free app, lots of manual work arounds needed, don't think it's worth the pricing they want to charge. Will expect improvements in functionality and support if they want people to pay

Jan. 23, 2019

Seems to work fairly well for normal simple orders, but it only works occasionally for refunds. We process refunds regularly (which isn't unusual for an online business) so I'm constantly having to manually find and fix these errors. Support said there was no current plan to fix this.... I put up with this when it was a free app, but there's no way this is worth paying any money for.

March 11, 2019

It works. Most of the time, gets stuck occasionally and needs to be reconnected. Annoying when you don't notice for a few days. However the new pricing plan is totally unjustified for the functionality it provides. Try $5 / month? Updated my review whilst we wait to see if new features / reliability is forthcoming after the change to the pricing plans.

Jan. 21, 2019

The app is not good enough to cost the fees that Bold want to charge. We are moving away straight away to another app of comparable price. The new fee structure is completely unjustified.