XERO Order & Inventory Sync

Feb. 20, 2019

Will be deleting bold app after this surprise fee introduction. I don't understand why it makes sense to pay more than the Shopify OR Xero apps themselves simply to transfer data from one to the other. I would expect Bold will lose a lot of customers with this move. UPDATE - I have talked to the Bold team, and they have no explanation for the pricing structure they are introducing. This is the biggest price gouge I've ever experienced as a Shopify customer. The pricing structures are based on number of orders exported, so it is very clearly an effort to take advantage of companies with more revenue. The pricing structure is not related to the service provided at all. This is a very bad business practice. I will still be deleting this app as soon as I find a workaround. I notice their review rating has plummeted since the new pricing was introduced. I'm not surprised.

Feb. 28, 2019

Totally disappointed with bold. We are a not for profit sporting club and these monthly charges are steep for importing only to two accounts in xero. This app has been working well for us, however, we cannot afford Shopify fees, then bold fees, then xero fees just to sell tickets, oh and the fee for holding the event as well. For this price you need to offer different account codes for sales so the itemisation can be more discrete than what you currently offer. Will you offer a discount for not for profit associations? Xero currently offer us a 25% discount. Also the 6 months we dont operate, can we switch to the free plan? Update.... 26 January: bold have responded to an email and we are awaiting a response in regard to a not for profit discount which is encouraging. In addition you can dial back to the free plan if your sales volume seasonally diminishes.... Will update stars when discount is received. Discount has been applied so we are happy with the outcome Jordan responded and put us in touch with the appropriate person. Thankyou

Jan. 17, 2019

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time

Jan. 17, 2019

This integration has always been free. They suggest I move to the Enterprise plan. So now I have to pay Xero their monthly fee and another monthly fee for their integration!? I'll be researching other ways to work with Xero.

Jan. 14, 2019

Great help from Samuel L. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Feb. 20, 2019

We tried this app, it might work for some people as they do export all the order at the end of the day. We would have continued using them if there was some customizing options to simplify the accounting ( in our case we needed daily sales export in one or two invoices for all the orders from the day with the ability to seperate cash orders). It is a pretty bad reputation for Shopify to have such basic things made complicated. Most Brick and mortar places get their pos synced and payed all together at the end of the shift. So the existing system has a chance of smooth running for online only and syncing to one account.

Jan. 10, 2019

Seems to work well, I had one problem but the customer service team (Brenden) fixed the issue super quickly so I'm happy with it all.

Jan. 7, 2019

WARNING to anyone migrating to Shopify from another platform and looking at this app to take care of your invoicing to Xero, it will try to export all historical data. It does not have an option to skip anything, and it will do it without your knowledge, and there's nothing support can do for you. We thought we was exporting 2 days of sales, the app decided to try and export 5 years worth, all of which already in Xero from our previous platform. Needless to say our accountant wasn't happy. If you're starting your business from scratch and haven't used Xero for anything already then you're probably fine. If you're moving to Shopify from something like Magento or another platform look elsewhere.

Nov. 4, 2018

Necessary if you use Xero - but other than sync up does not really do anything - but it does what it’s supposed to

Nov. 2, 2018

We have been using this app for over 2 years now, I would avoid if you were looking for a seamless integration, the app has plenty of flaws and bugs that will result in inaccurate information being fed though to Xero, causing huge amount of workload that requires manual correction. The support team replies every 1 or 2 days to try and help, but the programming within the APP is the major let down of it all. Now we are left with thousands of sales invoices, sale payments, credit notes, credit note payments and much more to be manually checked to ensure all errors were corrected. The export report is very basic, it will show X amount has been exported, but you have no way of finding out what has or hasn't been exported, this is a huge problem when you are trying to check each export to ensure the app hasn't messed up again. If you have inventory that requires 100% accuracy with part numbers, this app also will slip, some part numbers will be fed through, some will not entirely, and some will be fed through as an incorrect part number. As mentioned in my first sentence, if you want a trouble free integration, I would suggest you look elsewhere. Hugely disappointed with the app, they need better developers to write their app that doesn't screw up people's business and livelihood. I would wish our experience upon anyone else, we usually leave positive reviews where we can, but this app has cost us a massive amount of resource as all our employees are now working on the accounting to ensure that Xero is error free, and unable to do carry out their originally assigned duty. So unless you wish to have lots of errors in your Xero that you will not be able to easily identify, this is not the app for you as a Shopify owner that already has a million things to do without the need for this amount of stress and unnecessary workload!

Nov. 1, 2018

Great app, and really good customer service. The team were really quick to resolve my issue and Alexa in particular went out of her way to keep me in the loop and fix the problem quickly. I'd highly recommend the app too, it makes integration with Xero so quick and easy.

Oct. 21, 2018

I have been using this app for a couple of years now and found it to cut admin time dramatically. Also when small issues do arise the support has been 100% particularly recently my contact with Brysen. Great App - Great Company - Great Knowledgeable Staff. Hassett Green

Oct. 17, 2018

Automates the entry of all your sales into Xero. Huge time saver and it’s free! We currently use another app for Inventory.

Jan. 16, 2019

UPDATE - USE AN ALTERNATIVE TO SHOPIFY AND XERO IF YOU CAN. Had this for a while... got it when it was free from Shopify. Well, Shopify sold it to Bold and today I received an email where they had the gall to say there would a 'small' fee for using the app moving forward. 'Small' turns out to be approx. $100 AUD per month. It's just another charge on top of Shopify's many app charges. So, now I'm paying for Shopify, the 'integration app' between Shopify and Xero AND Xero itself. Costs about $500 AUD per month just for these three things. BUYER BEWARE WITH SHOPIFY. IT IS GETTING VERY PRICEY TO USE ALL THE APPS YOU NEED. I'm sure there is a better solution. OLD REVIEW... I love it when it's working! Definitely worth having. Would be great if they could fix the disconnection issues as this creates a bit of havoc for us. Basically, everything is working fine but about once a month Shopify and Xero disconnect and it takes days to get it connected again. Sometimes this is easy... sometimes you have to go to multiple places to try and get someone to give you a straight answer on how to fix it. As most of you know, when you're a business owner, having to chase these things is a real pain.

Oct. 15, 2018

Horror. Used to work great, but does not work at all anymore. Xero is an essential integration and MUST work on Shopify Plus plans. Bold Dev's have no clue what they are talking about. Their responses are useless. Don't even try, just a waste of time. There is an app that works just flawless, but why would I pay additional $30 plus monthly for each and any shop on my plus plan? At least they proof that it is possible to have a working connection with Xero. I do not care who to blame. Shopify is in charge to deliver. But they do not. Shame on you Shopify. Time to consider other options...?

Oct. 11, 2018

This integration used to work really well for year(s). As of August 2018, there have been export errors regularly which is causing an accounting nightmare in Xero. The integration is broken and taking 2+ months trying to resolve this issue (still unresolved) shows just how low a priority it is at Bold. I'm actively looking for a better alternative and so should you.

Oct. 9, 2018

Free integration, good support, pretty flexible....what more to ask? Well there is always room for improvement. It's a very good app and easy to use.

Oct. 5, 2018

Love this app, made doing my receipts easy. Also support from Alexa was quick and helpful when I needed it.

Oct. 4, 2018

Great app with great support. Once setup it runs seamlessly sending all the data we need to Xero. The one time we needed support we got it immediately. Thanks for the fast resolution Nick!

Oct. 1, 2018

Are you guys aware of how completely broken the Bold - Xero integration is?? I've had ongoing issues since late June!! I'm seeing a number of negative reviews cropping up on the App site so realise I'm not alone in having problems. I know this is now a third party issue (Bold) but many of your users must rely on this APP and as it was yours originally, this reflects badly on Shopify too. We are facing a VAT return in the next few weeks and I have no idea of our liabilities because the Xero App has been so unreliable. This is not a small problem, it creates a massive logistical headache, how do we know what is correctly synced and what isn't. How do we handle the huge amount of work involved in correcting the problems? This integration is absolutely fundamental in making the use of Shopify viable for us and I'm sure many other merchants. We are a multi million pound business shipping 500 orders per week. This is not a trivial matter and yet the months of delays seem to imply that Bold are not taking this seriously enough!