XERO SYNC by BOLD
Xero sync connector for Shopify
Rating
2.9
feedback
213
chart
#419
All reviews
Rating Breakdown
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Feb. 5, 2019
It stopped working all of a sudden ! information always missing from the integration so have to do manually anyway!
May 30, 2020
Update on my original review: I do not recommend this app. I think the only way to improve this app is to scrap the coding and start again. I have errors on approximately 60% of imports. Just quickly - I run stringharvest .com .au - we are a genuine shopify store and small Australian family business, turning over 250-500k per annum so I don't want you to think I'm writing a cranky anonymous review for some dropship nonsense estore. This app is rubbish and I'm so over it, I'd rather go back to manual spreadsheet importing because that would actually have a better success rate and I'd be less angry. This app has never not been buggy and at around 80AUD a month is an absolute RORT. I went over my plan last month so I got charged 8.4USD to import SIX - yes 6 - transactions. In other words 2.11AUD per excess import. What is the rationale, Bold? What have I missed? That's outright theft when half the time it doesn't import all transactions! It loves to fail on your biggest days so when you're busy with sales, there's nothing more joyful than the 11.15pm email saying, again, your Xero import failed. For the third day in a row. oh! and just when the BAS is due. YAY! I repeat - this app is a last resort. --- INITIAL REVIEW from mid 2019: this app has lost me countless hours. it stopped working 27th June last year and since then I get patches where it works but most days fails to export. What a shambles of an 'integration' - and now Shopify and Xero want to charge for it? I am appalled that there seems to be no solid integration between the two - and at this stage of e-commerce this is literally costing businesses thousands of collective hours of bookkeeping misery. You cannot start charging for this service! I'm left with no choice but to spend hours fixing spreadsheets and doing things the old fashioned way. In the meantime I'll face ATO penalties all because I don't have enough hours in the day to fix the mess this BOLDAPPS software has wreacked on my xero. Far out.
Jan. 31, 2019
Outrageous how much they now want to charge their users for this app, which is bug ridden and rarely works anyway. These fees are shocking considering we already pay Shopify fees plus our subscription to Xero. We'll be deleting this App, and all Bold apps ASAP, even if it means doing more work manually.
Jan. 30, 2019
I installed this app believing that the integration was free because I already pay for both a Shopify subscription AND a Xero Subscription! It's not ok for Xero or Shopify to then start charging more to integrate the two platforms. This is one of the only reasons I choose to go with Shopify in the first place. Not having a free integration between the two platforms, and pricey separate subscription fees, no longer makes Shopify nor xero attractive options.
Jan. 29, 2019
Following the announcement of charging us a fee, I wrote to Bold to tell them I was not ok to pay for something that requested extra work from us monthly. Indeed, broken bank feeds and transactions get lost monthly: one has to fix these manually, this takes time. Here is their answer: "We understand that there has been a few bugs in the last few months that have caused a ton of manual work from merchants." Seriously?! So if this has required "tons of manual work for merchants", maybe you should fix your app before charging us!!! I am ok to pay for something that works, not for something that does not work.
Jan. 29, 2019
The fee they want to charge is shocking. I already pay Xero for my accounting. To then pay an app to transfer the info to Xero on top of the fees I already pay is a joke. I'll be deleting this app pretty much immediately. This is a cash grab if I ever saw one.
Jan. 28, 2019
Does an ok job for a free app, lots of manual work arounds needed, don't think it's worth the pricing they want to charge. Will expect improvements in functionality and support if they want people to pay
Jan. 23, 2019
Seems to work fairly well for normal simple orders, but it only works occasionally for refunds. We process refunds regularly (which isn't unusual for an online business) so I'm constantly having to manually find and fix these errors. Support said there was no current plan to fix this.... I put up with this when it was a free app, but there's no way this is worth paying any money for.
March 11, 2019
It works. Most of the time, gets stuck occasionally and needs to be reconnected. Annoying when you don't notice for a few days. However the new pricing plan is totally unjustified for the functionality it provides. Try $5 / month? Updated my review whilst we wait to see if new features / reliability is forthcoming after the change to the pricing plans.
Jan. 21, 2019
The app is not good enough to cost the fees that Bold want to charge. We are moving away straight away to another app of comparable price. The new fee structure is completely unjustified.
Feb. 20, 2019
Will be deleting bold app after this surprise fee introduction. I don't understand why it makes sense to pay more than the Shopify OR Xero apps themselves simply to transfer data from one to the other. I would expect Bold will lose a lot of customers with this move. UPDATE - I have talked to the Bold team, and they have no explanation for the pricing structure they are introducing. This is the biggest price gouge I've ever experienced as a Shopify customer. The pricing structures are based on number of orders exported, so it is very clearly an effort to take advantage of companies with more revenue. The pricing structure is not related to the service provided at all. This is a very bad business practice. I will still be deleting this app as soon as I find a workaround. I notice their review rating has plummeted since the new pricing was introduced. I'm not surprised.
Feb. 28, 2019
Totally disappointed with bold. We are a not for profit sporting club and these monthly charges are steep for importing only to two accounts in xero. This app has been working well for us, however, we cannot afford Shopify fees, then bold fees, then xero fees just to sell tickets, oh and the fee for holding the event as well. For this price you need to offer different account codes for sales so the itemisation can be more discrete than what you currently offer. Will you offer a discount for not for profit associations? Xero currently offer us a 25% discount. Also the 6 months we dont operate, can we switch to the free plan? Update.... 26 January: bold have responded to an email and we are awaiting a response in regard to a not for profit discount which is encouraging. In addition you can dial back to the free plan if your sales volume seasonally diminishes.... Will update stars when discount is received. Discount has been applied so we are happy with the outcome Jordan responded and put us in touch with the appropriate person. Thankyou
Jan. 17, 2019
It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time
Jan. 17, 2019
This integration has always been free. They suggest I move to the Enterprise plan. So now I have to pay Xero their monthly fee and another monthly fee for their integration!? I'll be researching other ways to work with Xero.
Jan. 18, 2019
Since Bold acquired this app it didn’t take them long to start charging for it which until now has always been free. It is obvious from their new pricing plans that they’ve had plenty time to analysis everyone’s data to come up with a pathetic free plan of only 30 transaction, forcing most to move over to the paid tier. I’ve never been a fan of any of Bold’s bug ridden apps and this recent change just gets my back up even more. Prior to Bold acquiring this app it worked like clockwork, when they took over it was one bug after another so NO, they haven’t been working effortlessly to fix the bugs that were there as per the email they sent me, instead they have been fixing all the bugs they created!
Jan. 14, 2019
Great help from Samuel L. Thank you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Feb. 20, 2019
We tried this app, it might work for some people as they do export all the order at the end of the day. We would have continued using them if there was some customizing options to simplify the accounting ( in our case we needed daily sales export in one or two invoices for all the orders from the day with the ability to seperate cash orders). It is a pretty bad reputation for Shopify to have such basic things made complicated. Most Brick and mortar places get their pos synced and payed all together at the end of the shift. So the existing system has a chance of smooth running for online only and syncing to one account.
Jan. 10, 2019
Seems to work well, I had one problem but the customer service team (Brenden) fixed the issue super quickly so I'm happy with it all.
Jan. 7, 2019
WARNING to anyone migrating to Shopify from another platform and looking at this app to take care of your invoicing to Xero, it will try to export all historical data. It does not have an option to skip anything, and it will do it without your knowledge, and there's nothing support can do for you. We thought we was exporting 2 days of sales, the app decided to try and export 5 years worth, all of which already in Xero from our previous platform. Needless to say our accountant wasn't happy. If you're starting your business from scratch and haven't used Xero for anything already then you're probably fine. If you're moving to Shopify from something like Magento or another platform look elsewhere.