XERO SYNC by BOLD

Nov. 20, 2018

I have had a very poor experience with this app due to bugs that create syncing errors. The support team is very slow to resolve open issues and does not provide technical details. The Shopify API is often to blame but it works better with Zapier.

Nov. 6, 2018

We've been using the app for 2 or 3 years at this point, and while every now & then we run into a couple of headaches Bold is always sure to jump on them & help us out! Seriously, Alexa and the team just went above & beyond after we had some issues exporting. Between them, they figured out where the issue lay & continued to go back & forth with us and our accountant until we were satisfied with the fix. Thank you, guys! <3 BOLD

Nov. 4, 2018

Necessary if you use Xero - but other than sync up does not really do anything - but it does what it’s supposed to

Nov. 2, 2018

We have been using this app for over 2 years now, I would avoid if you were looking for a seamless integration, the app has plenty of flaws and bugs that will result in inaccurate information being fed though to Xero, causing huge amount of workload that requires manual correction. The support team replies every 1 or 2 days to try and help, but the programming within the APP is the major let down of it all. Now we are left with thousands of sales invoices, sale payments, credit notes, credit note payments and much more to be manually checked to ensure all errors were corrected. The export report is very basic, it will show X amount has been exported, but you have no way of finding out what has or hasn't been exported, this is a huge problem when you are trying to check each export to ensure the app hasn't messed up again. If you have inventory that requires 100% accuracy with part numbers, this app also will slip, some part numbers will be fed through, some will not entirely, and some will be fed through as an incorrect part number. As mentioned in my first sentence, if you want a trouble free integration, I would suggest you look elsewhere. Hugely disappointed with the app, they need better developers to write their app that doesn't screw up people's business and livelihood. I would wish our experience upon anyone else, we usually leave positive reviews where we can, but this app has cost us a massive amount of resource as all our employees are now working on the accounting to ensure that Xero is error free, and unable to do carry out their originally assigned duty. So unless you wish to have lots of errors in your Xero that you will not be able to easily identify, this is not the app for you as a Shopify owner that already has a million things to do without the need for this amount of stress and unnecessary workload!

Nov. 1, 2018

Great app, and really good customer service. The team were really quick to resolve my issue and Alexa in particular went out of her way to keep me in the loop and fix the problem quickly. I'd highly recommend the app too, it makes integration with Xero so quick and easy.

Oct. 21, 2018

I have been using this app for a couple of years now and found it to cut admin time dramatically. Also when small issues do arise the support has been 100% particularly recently my contact with Brysen. Great App - Great Company - Great Knowledgeable Staff. Hassett Green

Oct. 17, 2018

Automates the entry of all your sales into Xero. Huge time saver and it’s free! We currently use another app for Inventory.

Oct. 16, 2018

This is app is great when it's working. However, it would fail to export to XERO for returning customers due to the name already existing in the contact list on Xero. I have to change the setting to not create Contacts and then manually change the invoice details in Xero. This is doubling up my time in correct problem that should not be a problem. Also, it marks invoices and paid which means that I can reconcile the payments until i 'remove & redo' the payment which was system created against the invoice. Also, there is no support channel if thing goes wrong.

Jan. 16, 2019

UPDATE - USE AN ALTERNATIVE TO SHOPIFY AND XERO IF YOU CAN. Had this for a while... got it when it was free from Shopify. Well, Shopify sold it to Bold and today I received an email where they had the gall to say there would a 'small' fee for using the app moving forward. 'Small' turns out to be approx. $100 AUD per month. It's just another charge on top of Shopify's many app charges. So, now I'm paying for Shopify, the 'integration app' between Shopify and Xero AND Xero itself. Costs about $500 AUD per month just for these three things. BUYER BEWARE WITH SHOPIFY. IT IS GETTING VERY PRICEY TO USE ALL THE APPS YOU NEED. I'm sure there is a better solution. OLD REVIEW... I love it when it's working! Definitely worth having. Would be great if they could fix the disconnection issues as this creates a bit of havoc for us. Basically, everything is working fine but about once a month Shopify and Xero disconnect and it takes days to get it connected again. Sometimes this is easy... sometimes you have to go to multiple places to try and get someone to give you a straight answer on how to fix it. As most of you know, when you're a business owner, having to chase these things is a real pain.

Oct. 15, 2018

Horror. Used to work great, but does not work at all anymore. Xero is an essential integration and MUST work on Shopify Plus plans. Bold Dev's have no clue what they are talking about. Their responses are useless. Don't even try, just a waste of time. There is an app that works just flawless, but why would I pay additional $30 plus monthly for each and any shop on my plus plan? At least they proof that it is possible to have a working connection with Xero. I do not care who to blame. Shopify is in charge to deliver. But they do not. Shame on you Shopify. Time to consider other options...?

Oct. 11, 2018

This integration used to work really well for year(s). As of August 2018, there have been export errors regularly which is causing an accounting nightmare in Xero. The integration is broken and taking 2+ months trying to resolve this issue (still unresolved) shows just how low a priority it is at Bold. I'm actively looking for a better alternative and so should you.

Oct. 9, 2018

Free integration, good support, pretty flexible....what more to ask? Well there is always room for improvement. It's a very good app and easy to use.

Jan. 24, 2019

So they took a perfectly working FREE app... add bugs and a bucket of exporting issues to it...and charge us $59?!? (Yes, they offer a free plan for people who wish to sell 1 item per day...so it doesn't apply to us). Sorry but not at that price. Currently looking for alternatives and it seems ONESAAS and Expandly looks promising (and a lot cheaper)

Oct. 6, 2018

This app used to work pretty well, but in recent weeks it seems to come up with more and more errors... we're now getting loads of failed exports with no explanation as to why. I just went on the support form to question this and quite stupidly they only give you 30 characters to explain the fault.... seriously stupid.

Oct. 5, 2018

Love this app, made doing my receipts easy. Also support from Alexa was quick and helpful when I needed it.

Oct. 4, 2018

Great app with great support. Once setup it runs seamlessly sending all the data we need to Xero. The one time we needed support we got it immediately. Thanks for the fast resolution Nick!

Oct. 1, 2018

Are you guys aware of how completely broken the Bold - Xero integration is?? I've had ongoing issues since late June!! I'm seeing a number of negative reviews cropping up on the App site so realise I'm not alone in having problems. I know this is now a third party issue (Bold) but many of your users must rely on this APP and as it was yours originally, this reflects badly on Shopify too. We are facing a VAT return in the next few weeks and I have no idea of our liabilities because the Xero App has been so unreliable. This is not a small problem, it creates a massive logistical headache, how do we know what is correctly synced and what isn't. How do we handle the huge amount of work involved in correcting the problems? This integration is absolutely fundamental in making the use of Shopify viable for us and I'm sure many other merchants. We are a multi million pound business shipping 500 orders per week. This is not a trivial matter and yet the months of delays seem to imply that Bold are not taking this seriously enough!

Sept. 26, 2018

Had some issues getting it going but support team was responsive and sorted the problem out over the course of a few days.

Sept. 23, 2018

This app previously worked seamlessly. As of last week they have started adding a customer number which in turn adds around 2 minutes more work to every transaction - a massive setback. We now need to edit the customer name as the invoice will look very unprofessional with (Shopify Customer 123456789). Not sure what the devs were thinking when they made this change? In addition, the integration is now quite buggy - some transactions don't come across in spite of accurate part numbers and inventory etc. Super annoying as this was a great product not so long ago

Sept. 20, 2018

Used to be 5 stars as it did everything I needed. Now 4 stars as annoyingly of today it assigns a shopify customer number to every customer which I then have to remove from Xero afterwards.