All reviews

Rating Breakdown

  • 5
    27% (39 ratings)
  • 4
    11% (16 ratings)
  • 3
    5% (8 ratings)
  • 2
    6% (9 ratings)
  • 1
    51% (75 ratings)

Reviews with Text

  • 99% (146)
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1 / 5 Share

Oct. 17, 2017

Very basic app that doesn't even allow you to assign channels. No way for me to segment my statements and isolate shopify sales from my other sales channels.

Using app

9 months

Total reviews

12

Average rating

4.6

5 / 5 Share

Sept. 29, 2017

Support on this Free App has been very speedy and efficient. Normally an error in a Tax setting that I did, but they have spotted and advised correction speedily. Works well for me, Bank reconciliation is straightforward enough- just takes a few minutes to associate each days sales with the Bulk payments and the Fees in the Card fee account.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

1 / 5 Share

Dec. 12, 2018

Sadly since BOLD taking over the app, bugs have presented themselves and are not being fixed, rendering the product completely useless... Seems the app is getting worse...

Using app

Over 2 years

Total reviews

2

Average rating

3.0

1 / 5 Share

April 8, 2019

I already wrote a 1 star review but now I am updating it to continue alerting new users what they are getting into. Not only are we having to pay $60 a month now for these services... But the customer service is HORRIBLE and takes over a week to get ANY assistance (I am still waiting). Meanwhile, I am still waiting for someone to resolve the issues with invoices not being transferred into Xero from Shopify. And my financials are at a standstill because of this. I am going to be looking into changing to another provider ASAP because this is just dumb. And I've been with Xero for 5 years!

Using app

Over 3 years

Total reviews

6

Average rating

3.3

4 / 5 Share

July 23, 2017

Serious? This seems pretty elementary. Discount must not be greater than one hundred. Partial line item refunds are not currently supported. Restrictions on how many items I can export a day?!?!?

Using app

Over 1 year

Total reviews

20

Average rating

4.8

4 / 5 Share

July 20, 2017

Have struggled with the Shopify/Xero interface over the last 6 months but things are definitely getting better now Bold has taken over eg refund info is now appearing in the right place. I have had very good support with a recent problem. I can't say that everything is perfect yet, but it is much more workable and heading in the right direction. Melanie - UK

Using app

3 months

Total reviews

3

Average rating

4.3

5 / 5 Share

July 10, 2017

As someone with no previous accounting experience, I have found Xero to be perfect for my new small business needs. The system is very easy to use and the support has been fantastic. Links easily with my Shopify store and there are helpful tutorials if you get stuck.

Store

Dot Pt

Using app

3 months

Total reviews

4

Average rating

4.8