XERO SYNC by BOLD
Xero sync connector for Shopify
Rating
2.9
feedback
213
chart
#419
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June 19, 2019
Great app for our new store, however be warned... this was on a brand new store. Problem 1: On our other store, I'm migrated to Shopify from Pinnacle Cart, importing over 180K orders going back to 2011 as historical data. Then, I enabled this app and orders going back to 2011 (past our xero limit) started trying to export to Xero and the exports showing errors. The instruction from Bold was to move back the Xero limit date so invoices can export. I thought the app would have just import orders from when it was installed going forward, or you could set a date. Now with no bulk 'delete' or 'void' option in Xero, I had to purchase a third party Chrome app to batch void thousands of invoices in 200 invoice batches. Problem 2: The app assumes (and only allows) that all sales should go to one Chart of Account in Xero (you choose which Chart of Account to use). However, we need to be able to assign different product types (General, Subscriptions and Donations) to different Chart of Accounts in Xero. So, every morning I have to spend up to an hour in Xero changing invoice line items to the correct Chart of Account... a real pain.
Sept. 12, 2018
I've been using this for a few months now to pull all my orders on to Xero, there have been some errors occurring recently with pulling through the refunds. I contacted the team and David fixed the issue for me in a few hours. Great service and saves me so much work!!
Sept. 11, 2018
This app was super easy to use and setup. When we did have an issue, (our fault) the tech/customer support found the cause of the issue and gave us steps to solve it quickly. Cheers David for keeping us up and running!!
Sept. 10, 2018
Customer service was quick to respond to some problems we had and we are currently resolving. Will update this review.
Sept. 2, 2018
This app works well. Easy to reconcile invoices, payments and transaction fees. I use stock and it works well for the stocked items, except Xero doesn't support back orders, which isn't a Bold issue, but a Xero one. However once I have the stock in it's easy to manually transfer the order to Xero. TBH I'm amazed at the price!
Aug. 24, 2018
Nick provided helpful feedback as we tried to think through integration for this app!
Aug. 15, 2018
Brilliant how this App can integrate with everything I have and used for my business. Thanks Xero for have a flexible app, that integrates with everything I need it to.
Aug. 1, 2018
This app is awesome, it has saved me a ton of time and potential mistakes in crossing my data over! Highly recommended. Had an issue on my settings recently that I had been unable to resolve myself, David sorted it out for me in 2 clicks!
July 25, 2018
The app is great and works well from Shopify to Xero and is saving us a lot of time. The only reason I give 4 stars out of 5 is that for somebody new to accounting the initial set up and the way that some of the descriptions are worded in the setting can be a bit confusing. Apart from that, customer service was great and I would recommend the app.
July 24, 2018
Does not actually synchronise your stock levels. It only tells Xero that you have sold an item. It's blatant false advertising. Also there is nothing in the way of customising how invoices are sent to Xero. You can only send them as paid, which only creates more work for our accountants.
July 3, 2018
We are happy with Xero in general and have been using it for over two years now. However, since late March, our sales(retail and online) are not transferring down from Shopify which is a massive problem. Bold support has been absolutely terrible, keep saying they are looking into it but have no idea when the issue may be resolved if ever. Shopify point to Bold and Xero point to Bold. In the mean time we have asked them all for an easy way to get sales down manually so that the accounting side of our business can function but nothing from anyone. It is a huge undertaking to change accounting software at this stage..not really sure what to do but we will need to make a call soon.
June 18, 2018
Initially I thought the App worked well however this is not the case at all. We implemented the app through Shopify to bring all our sales into Xero. The challenge is that the sales cannot be allocated to Item codes within Xero which means the information coming in cannot be reconciled correctly. I asked Bold who developed the App to look at this and they said "it is in the pipeline and they have no solution at the moment". So if you want to dump sales into a general sales account fine. But if you wish to allocate against certain product codes in Xero it is currently useless and has now created a massive amount of work for my team when we thought it would reduce it. Very disappointed.
June 18, 2018
I tried this app on my new GorgeousCreatures.com.au site. Support is slow, vague and generally unhelpful. No response from my last email with screen shots and request for help for days. I used this app for three weeks then it made such a mess of my accounts that I had to disconnect and paid my accountant many hundreds of dollar to fix up the duplicates and issues that this app created. It added products to Xero including the tax, the tax rates did not come over accurately for freight account code and Bold support and an app integration specialist could not work out why. You can only select one sales account code as well and I have about 20 different categories that I track so it took massive amounts of editing in Xero to fix the poor data coming through from the Bold app. I had to remove and redo payment to be able to edit the freight tax code for the correct country. Xero is a wonder tool but the Bold app does not work well enough to talk to Xero. It is going to be easier for me to do in manually.
May 9, 2018
We moved our three MELANOBOOST stores from MYOB to Xero and couldn't be happier. It integrates perfectly and has resulted in much higher efficiency. The reason I have given 4 stars instead of 5 is simply because our brand runs 3 stores and we can't sync them all into the one Xero account at the same time. They have to be synced manually every day. I'm told the developers are working on this so hopefully there's a solution soon! Thanks team!
April 25, 2018
Automates the entry of all your sales into Xero. Huge time saver and it’s free!