XERO SYNC by BOLD

March 30, 2019

This app was ok when it was free, not great, but also better than manually typing in each order we receive. However, BOLD recently introduced fees to use the app for over 20 orders a month. If the app worked well and integrated with Xero better than it currently does/did I might continue to use and thus pay for the app. Unfortunately, there were no improvements made when they introduced the fee structure, so a minimum $20USD for the same mediocre program it was before is ridiculous. Save your money and look elsewhere.

March 29, 2019

Everything stopped and now we have to pay crazy fees... they didn't even advise to let us know. Plus it doesn't work very well

March 24, 2019

The completely ridiculous pricing structure has been introduced without any notification or communication from the developers. My XERO subscription costs less than this app now does. I don't mind paying for apps that work well and provide a solution within my store, but to go from free to $60USD a month without any notice is absolutely ridiculous.

March 21, 2019

This application has never worked as advertised from the beginning and was one of the worst applications on shopify to date. Not only does the application emulate failure, but the support team also represent the notion of disappointment. By using this app, our company found that bold created more work for us, than it did making things easy. On top of that, when we queried the support staff about some major issues, they mostly brushed over the main points and simply helped us out with small minor complaints rather than addressing the bigger issue. All in all this experience was very poor and we have no intentions of going back to bold, or of recommending this application to anyone else, as it is not fit for purpose. Unfortunately ratings systems, don't allow you to rate a 0/5, but we are going to do this right here and say, we rate this application a 0/5.

March 20, 2019

The app is OK - a few bugs here and then, can't complain too much when it was free. The new pricing is ridiculous - more than we pay for either Shopify or Xero - we'll be uninstalling unless this changes.

March 18, 2019

This App is horrific. Complete waste of time and money. It used to be free and good - it's now expensive and awful. My book keeper is spending days trying to untangle your mess.

March 18, 2019

I am very disappointed at the introduction of these extortionate new pricing plans. Like a lot of small businesses, we rely on our Shopify/Xero integration and the ability to integrate the two apps was a major factor in our decision to use them both. Our store is extremely small with just 2 employees. We process on average 600+ orders a month. By the definition of your apps pricing plans we are an "Enterprise" – tell that to our bank account! – and as a result are expected to pay $59.99 on top of our Shopify and Xero plans for something we were previously getting for free. No improvements. No additional features. No alternatives offered. Nothing. I would consider paying for a fully featured integration that properly handled inventory management, purchase orders, channels, proper sales categorisation etc. But expecting small businesses to pay so much for such a basic and buggy app is ridiculous. Most of Shopify's competitors offer accounting software integrations as standard. We will definitely be exploring alternatives to Shopify going forward. Of course, as Bold is well aware, we have invested a fair amount of resources in our Shopify store. However I would advise anyone considering signing up to Shopify to take another look at the alternatives.

March 17, 2019

Deleting this app - I could put up with the clunkiness and bugs when it was free but they now want to charge me $40 per month... how they think it's worth 25% more than my entire Xero sub is beyond me. Looked into how to do it manually myself and have found it's actually easier, quicker and cleaner than with the app... wish I'd done it a year ago!

March 16, 2019

This app worked ok for a couple of years but for the last few months it has been terrible. On numerous occasions it has corrupted the invoices I'm importing to Xero - putting the wrong SKUs in the wrong invoices which stuffs up my inventory and accounts. I've spent hours (days!) fixing it and each time I trusted they'd sort it out but the camel's back has been broken - I've moved to a different app and feel the need to warn people. Their support people have been responsive and seem to want to be helpful but ultimately they've been unable to fix the root cause nor fix the mess in my accounts, despite me providing access to my data for diagnosis and a detailed description of what has happened each time (main trigger seems to have been when an invoice contains an item code that hasn't been set up in Xero yet - the app creates an item like it always used to, then has a meltdown, corrupting all your subsequent invoices). Don't go near this if you value your time and the accuracy of your accounts.

March 14, 2019

This app has always been a bit crap. It did 85% of the job but there were always glitches and refunds/ credits etc were always catered poorly. I thought it was a freebie provided by Xero so didn't complain. But no! This is another crap-ola BOLD app. Bold seem to think they can over-charge for everything. I found this month that I had not been able to reconcile my Xero transactions due to exceeding monthly export on free plan, so upgraded. However I still can't export the remainder of the orders from last month even though I'm now on the paid plan and there is no way to go back retrospectively and export the orders from before today! Now I'm in the crappy position of having to reconcile 15+ days of transactions manually. I'm going to be un-installing and disputing the charge for the current month via Shopify support.

March 12, 2019

This app worked fine. But suddenly they upped the price. I would have paid a reasonable amount, but expecting me to pay up to $90 a month is nuts. People are trying to run businesses here. I assume they realised they were the only app so went all out to maximise their income. Greedy!

March 8, 2019

Useless, this app only imports certain orders, spoke with support over a number of days only to be told that they know it doesn't work, they don't know why, can't offer a work around or give us any idea on how this can be managed. No idea which invoices will be imported and which will be left behind. They also say they can not give me a time frame on when the bug will be fixed. Currently looking for alternatives. Avoid.

March 7, 2019

Buggy and incomplete. We faced number of issues that turned out to be bugs in this app. After weeks of exchanging emails and wasting our time, we were told its a bug and their developers "are working on it". One month later nothing has happened, ticket closed! This app is far from ready. It does not support multiple stores. It has issues importing taxes correctly. Randomly fails to import transactions and never imports them to Xero,...

March 4, 2019

An easy piece of software integration that was free and now they are trying to charge an absorbent price. This is not worth nearly as much as Xero or Shopify, yet they charge the same. Simple Xero and Quickbooks integration should be a free app by Shopify.

March 4, 2019

One of the reasons we picked Shopify was that it was free to integrate with Xero. The writing was on the wall when they flogged part of it to Bold, but didn't expect the level of service to drop as it has. Then to find out we're being charged almost the same as our Shopify costs is a complete joke. Goodbye Shopify. You just lost our business.

Feb. 26, 2019

I have been using this app for a couple of years, worked well despite a few bugs here and there. The new pricing model is absolutely outrageous and is the reason why I will look for another solution to integrate to Xero. A shame.

Feb. 26, 2019

Buggy app, sometimes orders magically disappear from xero... Now they want to charge for it? Classic scam, hook you until you're dependant, then charge you for it once you're integrated.

Feb. 26, 2019

absolute garbage. xero and shopify both market this to be a native integration. then bold gets involved to start charging for writing a bit of janky code - almost $250US / yr to export 200 orders / month! BOLD should be directed to remove the misleading marketing video at the top of this post immediately.

Feb. 26, 2019

The new pricing structure feels like extortion! This is a really basic app that often doesn’t work in our experience and now they introduce fees without any justification at levels that seem unreasonably high. Very disappointing given the fees we are already paying to Xero. Very unhappy with this.

Aug. 9, 2020

AVOID APPS BY BOLD COMMERCE. The app and team behind it remains an utter disappointment. Bloat features were added instead of fixing critical infrastructure. Customer support is absent. Sync breaks without notification. Errors are unsolvable and riddled with cryptic messages like "A NoMethodError occured when saving the order." Unsolvable 500 Error pages. Archived Xero Contacts are impossible to change. Navigation is a pain. The "Mapping" page never loads -- customer support mentioned that it does take 10+ minutes. There is no priority placed into resolving critical bugs for a semi-functional overpriced app. Bold will abandon you and your issues. Original review: Bait and switch scam. Pretended to be an official app by Xero, then started charging $20+/month without notifying users.