XERO SYNC by BOLD

June 5, 2019

**UPDATE** Bold contacted me after leaving the review and offered to extend my trial (which I do appreciate). They said they were listening to the feedback and would possibly re-consider their pricing. Unfortunately it looks like they are sticking with the extremely high price they proposed. As I said in my original review (and when I spoke to them on the phone) $20/mo is way to high and they need to reconsider. ** I can certainly understand that Bold need to charge for the integration, but the pricing is much higher than it should be for a relatively straightforward integration. $5/month for a few hundred orders would be much more reasonable than the $20 that they are asking. Bold, please re-consider your pricing!

Feb. 20, 2019

If I'm paying for Xero, I expect it to automatically pull transactions from multiple sources without the need to pay another company for the integration. Bad move by Xero and Bold. I might have to find another accounting solution.

Feb. 20, 2019

Absolutely shocking! I don’t understand the new pricing structure for such a simple function. It’s actually embarrassing that Xero and Shopify would be doing this! Buggy app, not supporting inventory, missing orders! What’s going on with this propel!

Feb. 18, 2019

Tolerated the many glitches, missing data, etc, etc, etc. only because the app was free. Shopify is great, Xero is great, this app not so much. Definitely not worth the fees they are asking for. We'll be looking around.

Feb. 18, 2019

Notice how all the 5 star reviews are from before they started charging ridiculous fees for the app. Seems exorbitant for the service they're providing, which is mediocre at best.

Feb. 10, 2019

I'll pretty much echo what a lot of other reviews have mentioned recently. For a free app it's ok. It works mostly but then the feed breaks down occasionally and there is no mechanism to notify you when it happens so you may not discover it until you do reconciliations in Xero and find that transactions are missing. I don't know about anyone else but I have my hands full with running my store and my business, I don't do this task everyday so that means it could be a month or so of a broken feed before I notice. The answer I got on this was "oops unfortunately that functionality is not yet available". Then on top of it, I get an email saying "we've done a lot of work on this app recently" blah blah "and now we want to charge a small fee for the app! Oh and btw, your fee based on volume of sales will be $59.99/mo!" I'm sorry what? Who considers $59.99 a month for an app that does no revenue generating, basically passes transactions back and forth (that's it), breaks down and is full of bugs, a reasonable, not to mention SMALL fee??? I emailed them expressing my outrage at the pricing and the fact that the app doesn't even work as it should and was told that yes they've done a lot of work on the app in recent times and will be doing more work in the future. Is there anything else we can help you with??? I had to laugh only because what is the other alternative! Money grab like no other, and very little value. Hate it and will be looking for other solutions ASAP.

Feb. 5, 2019

It stopped working all of a sudden ! information always missing from the integration so have to do manually anyway!

May 30, 2020

Update on my original review: I do not recommend this app. I think the only way to improve this app is to scrap the coding and start again. I have errors on approximately 60% of imports. Just quickly - I run stringharvest .com .au - we are a genuine shopify store and small Australian family business, turning over 250-500k per annum so I don't want you to think I'm writing a cranky anonymous review for some dropship nonsense estore. This app is rubbish and I'm so over it, I'd rather go back to manual spreadsheet importing because that would actually have a better success rate and I'd be less angry. This app has never not been buggy and at around 80AUD a month is an absolute RORT. I went over my plan last month so I got charged 8.4USD to import SIX - yes 6 - transactions. In other words 2.11AUD per excess import. What is the rationale, Bold? What have I missed? That's outright theft when half the time it doesn't import all transactions! It loves to fail on your biggest days so when you're busy with sales, there's nothing more joyful than the 11.15pm email saying, again, your Xero import failed. For the third day in a row. oh! and just when the BAS is due. YAY! I repeat - this app is a last resort. --- INITIAL REVIEW from mid 2019: this app has lost me countless hours. it stopped working 27th June last year and since then I get patches where it works but most days fails to export. What a shambles of an 'integration' - and now Shopify and Xero want to charge for it? I am appalled that there seems to be no solid integration between the two - and at this stage of e-commerce this is literally costing businesses thousands of collective hours of bookkeeping misery. You cannot start charging for this service! I'm left with no choice but to spend hours fixing spreadsheets and doing things the old fashioned way. In the meantime I'll face ATO penalties all because I don't have enough hours in the day to fix the mess this BOLDAPPS software has wreacked on my xero. Far out.

Jan. 31, 2019

Outrageous how much they now want to charge their users for this app, which is bug ridden and rarely works anyway. These fees are shocking considering we already pay Shopify fees plus our subscription to Xero. We'll be deleting this App, and all Bold apps ASAP, even if it means doing more work manually.

Jan. 30, 2019

I installed this app believing that the integration was free because I already pay for both a Shopify subscription AND a Xero Subscription! It's not ok for Xero or Shopify to then start charging more to integrate the two platforms. This is one of the only reasons I choose to go with Shopify in the first place. Not having a free integration between the two platforms, and pricey separate subscription fees, no longer makes Shopify nor xero attractive options.

Jan. 29, 2019

Following the announcement of charging us a fee, I wrote to Bold to tell them I was not ok to pay for something that requested extra work from us monthly. Indeed, broken bank feeds and transactions get lost monthly: one has to fix these manually, this takes time. Here is their answer: "We understand that there has been a few bugs in the last few months that have caused a ton of manual work from merchants." Seriously?! So if this has required "tons of manual work for merchants", maybe you should fix your app before charging us!!! I am ok to pay for something that works, not for something that does not work.

Jan. 29, 2019

The fee they want to charge is shocking. I already pay Xero for my accounting. To then pay an app to transfer the info to Xero on top of the fees I already pay is a joke. I'll be deleting this app pretty much immediately. This is a cash grab if I ever saw one.

Jan. 21, 2019

The app is not good enough to cost the fees that Bold want to charge. We are moving away straight away to another app of comparable price. The new fee structure is completely unjustified.

Feb. 20, 2019

Will be deleting bold app after this surprise fee introduction. I don't understand why it makes sense to pay more than the Shopify OR Xero apps themselves simply to transfer data from one to the other. I would expect Bold will lose a lot of customers with this move. UPDATE - I have talked to the Bold team, and they have no explanation for the pricing structure they are introducing. This is the biggest price gouge I've ever experienced as a Shopify customer. The pricing structures are based on number of orders exported, so it is very clearly an effort to take advantage of companies with more revenue. The pricing structure is not related to the service provided at all. This is a very bad business practice. I will still be deleting this app as soon as I find a workaround. I notice their review rating has plummeted since the new pricing was introduced. I'm not surprised.

Jan. 17, 2019

It has been one glitch after the other since Bold took over this app. Currently dealing with multiple broken bank feeds and missing transactions. Export message says only one item had an error, and yet I'm missing over a dozen transactions. Previous interactions with customer service do not give me faith they will be able to help. The new pricing structure just adds insult to injury. They're attempting to charge for something that works half of the time

Jan. 17, 2019

This integration has always been free. They suggest I move to the Enterprise plan. So now I have to pay Xero their monthly fee and another monthly fee for their integration!? I'll be researching other ways to work with Xero.

Jan. 18, 2019

Since Bold acquired this app it didn’t take them long to start charging for it which until now has always been free. It is obvious from their new pricing plans that they’ve had plenty time to analysis everyone’s data to come up with a pathetic free plan of only 30 transaction, forcing most to move over to the paid tier. I’ve never been a fan of any of Bold’s bug ridden apps and this recent change just gets my back up even more. Prior to Bold acquiring this app it worked like clockwork, when they took over it was one bug after another so NO, they haven’t been working effortlessly to fix the bugs that were there as per the email they sent me, instead they have been fixing all the bugs they created!

Jan. 7, 2019

WARNING to anyone migrating to Shopify from another platform and looking at this app to take care of your invoicing to Xero, it will try to export all historical data. It does not have an option to skip anything, and it will do it without your knowledge, and there's nothing support can do for you. We thought we was exporting 2 days of sales, the app decided to try and export 5 years worth, all of which already in Xero from our previous platform. Needless to say our accountant wasn't happy. If you're starting your business from scratch and haven't used Xero for anything already then you're probably fine. If you're moving to Shopify from something like Magento or another platform look elsewhere.

Nov. 20, 2018

I have had a very poor experience with this app due to bugs that create syncing errors. The support team is very slow to resolve open issues and does not provide technical details. The Shopify API is often to blame but it works better with Zapier.

Nov. 2, 2018

We have been using this app for over 2 years now, I would avoid if you were looking for a seamless integration, the app has plenty of flaws and bugs that will result in inaccurate information being fed though to Xero, causing huge amount of workload that requires manual correction. The support team replies every 1 or 2 days to try and help, but the programming within the APP is the major let down of it all. Now we are left with thousands of sales invoices, sale payments, credit notes, credit note payments and much more to be manually checked to ensure all errors were corrected. The export report is very basic, it will show X amount has been exported, but you have no way of finding out what has or hasn't been exported, this is a huge problem when you are trying to check each export to ensure the app hasn't messed up again. If you have inventory that requires 100% accuracy with part numbers, this app also will slip, some part numbers will be fed through, some will not entirely, and some will be fed through as an incorrect part number. As mentioned in my first sentence, if you want a trouble free integration, I would suggest you look elsewhere. Hugely disappointed with the app, they need better developers to write their app that doesn't screw up people's business and livelihood. I would wish our experience upon anyone else, we usually leave positive reviews where we can, but this app has cost us a massive amount of resource as all our employees are now working on the accounting to ensure that Xero is error free, and unable to do carry out their originally assigned duty. So unless you wish to have lots of errors in your Xero that you will not be able to easily identify, this is not the app for you as a Shopify owner that already has a million things to do without the need for this amount of stress and unnecessary workload!