Yanet Returns & Exchanges for Shopify

Yanet Returns & Exchanges

Automate returns & exchanges, manage refund and return labels

Developer
View on App Store

Rating

4.9

feedback

270

Reviews

chart

#41

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    27%
  • Less than a day
    32%
  • Less than a month
    19%
  • Less than a year
    19%
  • More than a year
    1%

Reviews Summary

The reviews for the Yanet app highlight the exceptional customer support provided by agents like Alex, Tracy, Anita, and Alice. Users appreciate the quick responses, helpful guidance, and dedication shown by the support team. The app itself is praised for its features, ease of use, and functionality in managing returns and exchanges. However, some users mention that the setup process can be cumbersome, requiring manual adjustments and CSS knowledge. There are also concerns about certain key features being accessible only through customer support, making it feel less user-friendly for those without technical experience. Overall, the app shows promise but could benefit from improvements in bug fixes, default feature access, and interface customization.

Highlights

Exceptional customer support provided by agents like Alex, Tracy, Anita, and Alice
Praise for the app's features, ease of use, and functionality in managing returns and exchanges
Concerns about the setup process being cumbersome and requiring manual adjustments and CSS knowledge
Issues with certain key features only accessible through customer support, making it less user-friendly for those without technical experience
Suggestions for improvements in bug fixes, default feature access, and interface customization

Rating Breakdown

  • 5
    92% (249 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 94% (253)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 27, 2025

Amazing Support!! Thank you for making return and exchange so smooth

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

makes the returns and exchange process really easy, very good customer support as well

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

Excellent service and very helpful customer support team, thanks for Tracy

Store

Venti

Using app

About 2 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

My experience with Yanet was smooth and quick. Tracy assisted me and she was extremely helpful and patient. Really appreciate her support!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2025

i just need refund for my costumers, and no complex shipping things, nice interface, easy to set up, and what we all love the most, good service, thanks Alex for the help on the set up

Store

Kolefni

Using app

2 days

Total reviews

1

Average rating

5.0

All reviews

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