Yanet: Returns and Exchanges for Shopify

Yanet: Returns and Exchanges

Automate returns & exchanges, manage refund and return labels

Developer

Rating

4.8

feedback

194

Reviews

chart

#37

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    29%
  • Less than a day
    29%
  • Less than a month
    19%
  • Less than a year
    20%
  • More than a year
    1%

Reviews Summary

The reviews for the Yanet Returns and Exchanges app are overwhelmingly positive, highlighting the exceptional customer support provided by team members like Alex, Tracy, and Anita. Users appreciate the app's ease of use, feature-rich interface, and the fact that many features are offered for free, which is uncommon compared to other similar apps. The app is praised for streamlining the return and exchange process, making it more efficient for merchants and enhancing the overall customer experience. However, there are a few negative reviews mentioning issues with customization and inconsistent support responses.

Highlights

Positive customer support experience
Ease of use and feature-rich interface
Free features and value provided
Efficient return and exchange process
Issues with customization and inconsistent support responses

Rating Breakdown

  • 5
    91% (177 ratings)
  • 4
    6% (12 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (5 ratings)

Reviews with Text

  • 94% (183)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 14, 2025

Great app. Thank you, agent Alex!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2025

Yanet made returning and exchanging items super easy! The app itself is really straightforward, and I especially want to thank Tracy from Customer Support, she was so helpful and walked me through everything. Definitely recommend it!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2025

Excellent app for return & exchange management

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2025

This is a great app still has glitches but the team are willing to help. All my issues are sorted out super quick. Tracy and the team has been great.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2025

Fast and curteous service by Alex; Thank you!

Using app

About 19 hours

Total reviews

1

Average rating

5.0

All reviews

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