Yanet Returns & Exchanges
Automate returns & exchanges, manage refund and return labels
Rating
4.9
feedback
296
chart
#54
All reviews
Review RSS Feed
Nov. 13, 2025
Nov. 10, 2025
Tracy was a big help in navigating the return process setup on shopify. I feel more confident in processing returns for my customers. Thank you Tracy
Nov. 10, 2025
Excellent service! I had a great experience with Alex from Returns and Exchanges. He was professional, patient, and very attentive to my questions. The support I received was clear, friendly, and efficient. The app itself seems wonderful — easy to use, well thought out, and perfect for managing returns smoothly. It’s refreshing to see such great customer service combined with a tool that actually works the way it should. Thank you again, Alex, for your help and dedication!
Nov. 9, 2025
Prompt service when requesting support, Alex was quick to respond and made the process so easy!
Nov. 7, 2025
Yanet: Returns and Exchanges is an amazing app that makes handling returns and exchanges so much easier! The interface is clean, intuitive, and integrates smoothly with Shopify. It helps us save a lot of time managing customer requests, and our customers also find it very easy to use. A special thanks to Alex from the support team — he was incredibly patient and professional, helping us set up everything step by step and answering all our questions promptly. Excellent service and great experience overall! Highly recommend this app to anyone who wants a reliable, easy-to-use returns solution.
Nov. 1, 2025
support was amazing even though i am a free user. Alex was the agent that gave the support with all hearts. I"ll definitely recommend yanet to all.
Store
Missova
Using app
3 months
Oct. 24, 2025
yanet is great addition to my business, since i m startup, they provide good service for my initial startup.
Oct. 23, 2025
Amazing app for handling returns and exchanges. Tracy has helped me in setting up the app. Thanks
Oct. 22, 2025
I am a new business and Alex help me quickly. I've haven't had service thorough like this and so easy! Love the app!
Oct. 16, 2025
They have a great customer support team. My issue was resolved instantly by Alex
Oct. 16, 2025
Great app to use for returns on your store, I also got FREE removal of the platform branding for my site so that my site can look more professional. I reached out for help and spoke with Alex who was very helpful and quick at getting the job done. Definitely recommend this app for returns and exchanges pages on your store.
Oct. 15, 2025
I had an issue with the return form, and the Yanet team — especially Alex — was amazing! He responded quickly, was very kind and professional, clearly explained everything, and guided me step by step until everything worked perfectly. You can really tell this company cares about its customers and provides real, human support — not just automated replies. I highly recommend the Yanet app and their services! Thank you, Alex, for your dedication and excellent attitude!
Oct. 13, 2025
Great, they respond quickly, and Tracy assists with various features. THANK YOU
Oct. 7, 2025
Hidden gem of an app that is a must have for all D2C brands in India and worldwide!
Oct. 6, 2025
Instalé el app, ya que necesito proveer el servicio de cambio/devolución. El app indicaba en ciertas partes que si se interesaba tener esa función les escribiera. Yo escribí y me atendió Anita originalmente. Hice varias preguntas y desbloquearon esas funciones para que pueda acceder a utilizarlas. Durante la conversación, continué hablando con Alex. Apenas estoy comenzando a explorar la aplicación para ver como funciona y poder ofrecer este servicio. No conozco todavía como funciona, ya que estoy comenzando a explorarla. Sí puedo decir que responden rápido y me han dado seguimiento para saber si necesito algo más. Luego estaré publicando actualización. Gracias
Oct. 4, 2025
Fantastic app and even better support. Alex from Yanet was incredibly helpful and got us set up fast. Generous free features and a smooth experience—highly recommend.