All reviews

Rating Breakdown

  • 5
    92% (249 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 94% (253)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 4, 2025

Alex can be quickly support in short-times, good apps

Using app

13 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 1, 2025

An Amazing App with Even Better Support! My experience with Yanet: Returns and Exchanges has been too good. For a free app, the amount of value it provides is truly remarkable. It's incredibly helpful and has made managing returns and exchanges so much easier. What really makes this app stand out, though, is the phenomenal customer support, specifically from Tracy. On every occasion I've had a question or a problem, Tracy has been exceptionally responsive and helpful. She provides clear, effective solutions and genuinely understands the issues at hand. This level of dedicated support is rare and makes a huge difference. Thank you, Tracy, for making an already great app an absolutely outstanding experience! Highly recommended.

Using app

About 1 hour

Total reviews

12

Average rating

5.0

5 / 5 Share

July 30, 2025

Excellent app with a great and dedicated Team. Please install Yanet and see how your store turns into a more profitable one. Especially, Mr. Alex from the Yanet Team is highly knowledgeable and so courteous that he would help you with any concern that you might have post installation.

Using app

19 minutes

Total reviews

2

Average rating

3.0

5 / 5 Share

July 30, 2025

I have been trying to find an app that solves the returns and exchange issue. Unfortunately other apps arent as intuitive as this one. While integration with the shipping providers is limited right now but i am hopeful that they will add more shipping providers as they grow. Additionally, customer support is top notch. Alex from the team is really helpful. 5 starts to him

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2025

Alex is alway kind and nice to support me as a newby to this app

Store

IGLhoop

Using app

About 6 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 24, 2025

Realyy great app

Using app

16 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 23, 2025

Smooth Returns + Excellent Support! Yanet: Returns and Exchanges has made handling return and exchange requests on my Shopify store so much easier. The interface is clean, and the setup was straightforward — exactly what I needed to simplify my post-sale process. A special shoutout to Alex from the support team! He was incredibly responsive and helpful when I had a few setup questions. He guided me patiently and made sure everything was running perfectly. Truly appreciate the excellent customer service. If you're looking for a reliable, free returns app with solid support, I highly recommend Yanet!

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2025

I had a query regarding the app and reached out to the support team. I was assisted by Alex, who was extremely professional, patient, and helpful throughout the entire process.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2025

Amazing service. Thanks Alex

Store

Peak

Using app

About 3 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

July 18, 2025

Thank you Tracy. You gave me a great support !

Using app

About 4 hours

Total reviews

8

Average rating

5.0

5 / 5 Share

July 18, 2025

Beautiful app, love it

Store

Devoted

Using app

Almost 2 years

Total reviews

30

Average rating

4.9

5 / 5 Share

July 18, 2025

It looks perfect so far. Thank you Alex for your support.

Using app

About 24 hours

Total reviews

10

Average rating

5.0

5 / 5 Share

July 18, 2025

Love the app, Alex is very helpful. Thanks.

Using app

2 months

Total reviews

6

Average rating

4.5

5 / 5 Share

July 18, 2025

Alex is very helpful .

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2025

Alex from Yanet helped me with the setup and he is really a great guy solved my issue within 10min :) highlyy recommended

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2025

Alex is really helpful

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2025

The app is good, all the features are free and are typically paid for on other apps. Alex guided me to setup things. Thanks

Store

Kidonex

Using app

11 minutes

Total reviews

4

Average rating

5.0

5 / 5 Share

July 7, 2025

Sure, I’d be happy to leave a review. Thank you for your support and excellent service! I’ll submit it right away.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2025

Alex is extremely helpful.

Using app

7 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

June 27, 2025

Appreciated the support from Alex. His response was quickly and full of needed information. Strongly recommend this app for those who want to perform the returns and exchanges on your own sites.

Using app

About 1 hour

Total reviews

2

Average rating

4.5