Yotpo Email Marketing & SMS
Email & SMS Campaigns for Shopify | Yotpo Email &...
Rating
4.9
feedback
8,441
chart
#1,608
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
4%
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Less than a month
5%
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Less than a year
4%
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More than a year
2%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Many reviewers mentioned specific support representatives by name, highlighting their knowledge, friendliness, and dedication to resolving issues. Customers appreciated the quick responses and step-by-step guidance they received, making the process smooth and stress-free. The app itself was also commended for its functionality and effectiveness in helping businesses with email marketing, SMS campaigns, and customer communication. However, there were a few negative reviews that mentioned issues with account validation, confusion with platform features, and dissatisfaction with the SMS campaign functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 22, 2025
I created an email template, and it completely vanished—just disappeared. Thankfully, I had sent a test email to myself from the campaign, so support was able to help recreate it. After we finished the email campaign, we wanted to follow up with subscribers who didn’t open the first email. Unfortunately, the platform doesn’t offer this feature, which is a pretty standard option in most email marketing tools. I requested a refund of $7.50 since we couldn’t use that key functionality, but they did not honor the request.
April 22, 2025
PL was awesome and answered my questions quickly. She helped me update my website with ease to get Verified. Love this app!
April 21, 2025
The app works really well and I am learning more new features every day. I had an issue with importing customers and 'PL" jumped right in and solved my problem right away! Very grateful for the excellent service.
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