Yotpo: Email Marketing & SMS
Drive more revenue with smarter email marketing & SMS
Rating
4.7
feedback
2,470
chart
#2,954
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
13%
-
Less than a month
18%
-
Less than a year
14%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify App are a mix of positive and negative feedback. Positive aspects highlighted include excellent customer service with specific mentions of helpful and efficient support representatives such as Eleen, PL, Melvin, Rock N, and others. Users appreciate the assistance they received in setting up the app, resolving issues, and understanding its features. On the other hand, negative reviews mention issues with billing, lack of access to accounts, difficulties in navigating the app, and challenges with support teams directing inquiries to the wrong departments. Some users also expressed frustration with unexpected charges and problems with email and SMS functionalities.
Highlights
Review RSS Feed
All reviews
Nov. 3, 2025
Cant access anymore... I had a balance $70... And support email direct to a form I cant even login.. Well done!
Aug. 3, 2025
Yotpo is an impressive company and today Eleen gave fast and helpful support to make changes after upgrading to a new theme. Thanks so much!
Aug. 3, 2025
Amazing customer service, they really helped me understand the app. Great app
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