Rating

4.8

feedback

4,512

Reviews

chart

#327

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    21%
  • Less than a year
    37%
  • More than a year
    34%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with many users praising the excellent customer support provided by the team. Customers highlighted the quick response times, efficiency, and helpfulness of support agents like Robert Kent, Reymon N, Ruzsel John, and Vien. Users appreciated the personalized assistance they received, with agents going above and beyond to solve issues and provide guidance. The app itself was also commended for being user-friendly, intuitive, and effective in managing reviews and customer feedback. However, there were a few negative reviews mentioning issues with pop-ups, high costs for additional features, and technical bugs affecting the platform's performance.

Highlights

Positive customer support experience with quick response times and efficient assistance
User-friendly and effective app for managing reviews and feedback
Personalized and above-and-beyond support from agents
Negative feedback on pop-ups, high costs for additional features, and technical bugs
Appreciation for the intuitive nature of the app

Rating Breakdown

  • 5
    92% (4,158 ratings)
  • 4
    3% (152 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (125 ratings)

Reviews with Text

  • 99% (4,463)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 22, 2025

Jeorge and Christian where joy to work with. They are very knowledgeable and prompt with any request I had. I am more than happy with the work that was done on my website.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 19, 2025

Top! Quick and flawless assistance every time. Special thanks to Robert Kent for his help and patience.

Store

SANVT

Using app

Almost 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Dec. 17, 2025

Amazing Support which was resolved very fast!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2025

I love Yotpo!! I have been using it for last 10 years & absolutely love the support! Huge shoutout to Mitch R for solving everything at lightning fast speed. If anyone is looking for a review app or anything yotpo makes I highly highly recommend yotpo! You won't this level of customer service anywhere trust me & I have tried other apps. Thank you Mitch!!

Using app

Almost 7 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 12, 2025

Thank you so much to Ruzsel J who helped me so efficiently and nicely :)

Using app

About 5 years

Total reviews

1

Average rating

5.0

All reviews

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