Rating

4.8

feedback

4,521

Reviews

chart

#313

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    21%
  • Less than a year
    37%
  • More than a year
    34%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with many users praising the excellent customer support provided by the team. Customers highlighted the quick response times, efficiency, and helpfulness of support agents like Robert Kent, Reymon N, Ruzsel John, and Vien. Users appreciated the personalized assistance they received, with agents going above and beyond to solve issues and provide guidance. The app itself was also commended for being user-friendly, intuitive, and effective in managing reviews and customer feedback. However, there were a few negative reviews mentioning issues with pop-ups, high costs for additional features, and technical bugs affecting the platform's performance.

Highlights

Positive customer support experience with quick response times and efficient assistance
User-friendly and effective app for managing reviews and feedback
Personalized and above-and-beyond support from agents
Negative feedback on pop-ups, high costs for additional features, and technical bugs
Appreciation for the intuitive nature of the app

Rating Breakdown

  • 5
    92% (4,165 ratings)
  • 4
    3% (155 ratings)
  • 3
    1% (34 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (124 ratings)

Reviews with Text

  • 99% (4,474)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 2, 2025

Using app

--

Total reviews

2

Average rating

5.0

4 / 5 Share

Dec. 2, 2025

Un poco confuso al principio pero luego tuve un call con Robert y lo soluciono en un segundo

Using app

--

Total reviews

8

Average rating

4.6

5 / 5 Share

Nov. 30, 2025

Using app

Over 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 27, 2025

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 25, 2025

Vien was very helpful and followed up to make sure everything went smoothly. Thanks!

Store

Stantt

Using app

Almost 11 years

Total reviews

3

Average rating

5.0

All reviews

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